RV rental

Approximate booking system

(Translated by Google) We organized our trip with two families. At the time of booking we were able to reserve and confirm the chosen vehicle (VR-C24). A day later, we were taken away from the C24 to give us a much smaller C23 and barely 5% price difference.
Our friends booked 1 or 2 days later and got the C24…
We are very disappointed and angry to have had very little listening and solutions to fix the situation.
Our 15-day stay was impacted since the vehicle is smaller with a much less powerful engine than the C24. [...]

Very good rental

A very nice experience

(Translated by Google) Motorhome at the top and the country lends itself well to this kind of road trip. It was a first for our family and the experience is a success.

Canadream VR MXH on top

Very disappointing

(Translated by Google) First of all, we found that the delivery of the vehicle was done much too quickly: the gentleman seemed in a hurry and spoke quickly. It must have taken 15 minutes at most.
We would have liked to have a summary of the operation of the vehicle on board, a kind of user manual, but there was nothing. The vehicle was “in its own juice”: the sockets worked badly or not at all for some, the front door opened and closed badly, screws were missing, and the mosquito net therefore let insects through; the nasturtium leaked whenever it rained. The gas tank, supposed to be full, was displayed at 2/3 from the first evening at the 1st campsite. The sewage sensors were faulty, showing a level 2/3 full when we had just drained it.
In addition, we took out “zero damage plan” insurance for an additional $400 when taking possession of the vehicle. We were told that with this, we were guaranteed against the slightest poc, the slightest accident. It turns out that we have damaged the vehicle, without realizing it: in a corner of the roof. In our defense, the motorhome in its own juice has no reversing camera, nor even an obstacle detector for its upper part. It is believed to be a tree branch. When we saw that the vehicle was damaged, we wanted to reread the conditions of the insurance, but as for the instructions for use of the vehicle: there was nothing: 10 imprecise lines, that's all.
When we returned the vehicle, we were shouted at by the person who must have been the agency manager who was extremely aggressive and tried to intimidate us by saying that it was not taken into account by the insurance ! We defended ourselves but he was very tense and repeated to us: “Someone was needed to help with the maneuver! – which happened sometimes but when the obstacles were visible. “When you don't know how to drive, you don't rent a motorhome! Our last contact with a Quebecer was therefore very unpleasant and tarnished the very benevolent and friendly feeling of this people that we had had during our stay. Moreover, we think that inveighing against us in this way exempted this gentleman from asking us if our stay had gone well, if we had been satisfied with the vehicle, etc. If he had shown professionalism and had taken the time to collect all this information, we could have told him that the more time passed, the less safe we ??felt in this vehicle which certainly needed a good overhaul: it made an unbearable noise which prevented us from hearing each other speak while driving! Often along the roads of Quebec, we saw signs "Beware of noise", and we were very sorry not to respect this sign, aware of the excessive noise produced by the vehicle. Finally, over the last two days, we had the impression that we were going to have an engine failure at any moment.
In the end, the rental cost us more than 9000 Canadian dollars for 20 days (not counting refueling, etc.) and ended in aggression.
We spoke during our stay with tourists who had rented new camper vans of the same size as ours with all the comfort and technology that one could hope for in this type of vehicle and who rented it at the same price as We !
If we had to do it again, we would therefore advise everyone we know not to go through Cruise Canada. [...]

Dissatisfaction

(Translated by Google) Did not correspond to the characteristics described. It was a motorhome for 5 when we were 6. Crockery for 5, bedding for 5

Positive opinion

(Translated by Google) Positive opinion, canadream top, professional and material in very good condition

Large comfortable vehicle

(Translated by Google) Professional and friendly staff.
Well-equipped motorhome (choose the right options).
Easy to drive and manage
It takes an hour to watch instructional videos before confirming the time slot for picking up the vehicle.
Allow 45min by taxi from the city center.
For around CAN$100, you can book the end-of-stay cleaning service.

spacious motorhome for 4 people

(Translated by Google) Motorhome a little old but well maintained
Very nice home

Bad experience with Canadream

(Translated by Google) Authentik Canada's welcome and service were really perfect; on the other hand, we were the victim of great dishonesty on the part of Canadream; they asked us to pay for a repair on the motorhome when the problem was theirs, we wanted to be honest by reporting them and we regretted it because they have no respect for their customers. We are only "payers" in their eyes, impossible to win when we have done nothing... a shame. [...]

Perfect service

(Translated by Google) What we liked the most: attentive service with all the useful and necessary explanations for a first road trip in a motorhome and availability for any questions

great trip

(Translated by Google) The Van is extremely well designed. Everything is there in little space!! Everything is practical and easy to install. Only downside for my husband who has back pain, the mattress is a little too thin which has accentuated his pain..
We also really appreciated the apps to download to find the free rest areas, on the other hand that of the GPS did not work but we did with Google map, which worked well.
In short, thank you again for everything!!! [...]

Good experience

(Translated by Google) Very good contact upon arrival in Calgary for the handling of the motorhome. Reliable and safe company. We had an awning problem and the breakdown hotline was very helpful. On arrival in Vancouver, a very warm welcome as well. Only small downside, we have a long wait for the shuttle bringing us to the hotel.

Impeccable motorhome

(Translated by Google) The motorhome was almost brand new.
Spacious for 5 adults.

Very satisfied, I recommend

(Translated by Google) VR vehicle (new for our case) is very well equipped and pleasant to drive. Descriptive manual and video explaining the operation of the vehicle are very well done and easy to understand.

Nice experience!

(Translated by Google) Excellent welcome and explanation of the vehicle during the pick-up.
Well equipped vehicle.
4 stars rather than 5 due to a broken fridge handle and water hose (quick follow-up, however, by email with Fraserway).

Excellent experience

(Translated by Google) The advantages of camping but without the disadvantages! No need to set up the tent and you sleep there in a real bed while feeling just as much in nature. Everything is super well thought out and practical. And communication with customer service is excellent.

Quality rental company

(Translated by Google) No time wasted on handing over the vehicle or on the way back. Very very clean vehicle with good bedding. The bed and kitchen kit is sufficient (maybe just extra dish towels: 1 for 15 days is light) but there is a lack of what to do the routine maintenance: we could hope to find a mop, a brush.
Knowing that there is often no grid on the campfires of campsites, it would be necessary to offer a grid at least for hire.
It remains an excellent rental company that we will certainly see again.
Take a package including final cleaning: impossible to do yourself even with the equipment provided. [...]

Canadream motorhome rental review

(Translated by Google) The motorhome was in excellent condition. On the other hand, we asked for a personalized demonstration of the vehicle which did not bring us much information. So we learned to use the motorhome by ourselves. Otherwise, the company is very legit and the remote assistance service works very well. At Canadream they are very professional. To sum up, we were completely satisfied with Canadream. [...]

Nice trip, nice service

(Translated by Google) Flawless!
Responsiveness and availability of Authentik Canada. Special mention for the clarity and richness of their information.
Relentless vehicle at Four Seasons and perfectly well equipped with a welcoming and caring team (the price is - it is true - substantial).
Thank you for these beautiful holidays.
JML

Our best trip

(Translated by Google) The RV was for us the best way to visit the great outdoors of Canada for 2 weeks (6 people)
We traveled approx. 2000 km from Montreal, passing through Parc de la Mauricie, Lac St Jean, Parc Animalier de St Julien,
the city of Tadoussac to admire the whales, the city of Quebec...
RV traffic is easy in this country, this mode of transport is very widespread and all campsites are suitable.
We will return to this beautiful country.
Stephane [...]

Very good service

(Translated by Google) Option to take an operation course for the first users with a supplement which can be very practical

Philippe Germain remains easily reachable, vehicle clean and in good condition

Perfect service

(Translated by Google) We were taken care of for our rental in a very professional and friendly manner.
Thanks again Philip.

Motorhome almost new, and well equipped.

Virginie Reig Tuesday August 15, 2023

(Translated by Google) be careful the kilometers provided by Authentik Canada were not enough, you have to plan more. Some motorhomes are equipped with DVD players, remember to bring some

A great VR experience

Disappointed with this motorhome

(Translated by Google) Not friendly welcome on the 1st day. 2 hours of waiting to recover the motorhome which was not ready.
Recent motorhome but too noisy (one has the impression that the engine is in the cabin) so impossible to listen to the radio in good conditions.
Fridge that did not work + double bed uncomfortable because too thin
Exterior lockers not cleaned.
Little unpleasant surprise: obligation to take out very expensive insurance to supposedly guarantee glass breakage, puncture, loss of keys etc... not to mention the exterior washing of the vehicle!!!! Very convincing staff to make us take this insurance ..... [...]

everything went well

First time in VAN validated!

(Translated by Google) Delighted with our Van rental for our first experience. Very well equipped and rental team at the top! Thank you for allowing us to discover Quebec like this!

Travel Satisfaction

(Translated by Google) Very good service. from Fraserway Calgary and Vancouver...the RV was well equipped no surprise...
The shuttles were very appreciated as well as the staff