RV rental
Great trip
We started in Vancouver, stayed on Vancouver Island for a couple of nights then headed up the coast and around to jasper and Banff. Trip was beautiful and we had no problems with RV.
Summer adventure 2023
Canadream RV was amazing. We love it everyday on our trip. Our kids enjoy it too.
Great way to see the rockies
Fabulous way to explore the rockies. Checkout was very smooth.
Good experience but little attention to pollution
There is no point in paying "1% for the planet" when the RVs are 7.2-liter displacement Fords. This is the thing that makes me lower the rating from 5 to 4 stars.
If I use a vehicle to tour the parks I would like it to be less polluting than such a displacement.
The other thing I liked least is that no payment is accepted except by credit card. What is the problem with accepting an international transfer?
Otherwise everything went well: both pickup and dropoff were done well, and the RV equipment had even more than I expected.
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Quick service, but RV wasn't really clean on the inside
We think that our RV was cleaned in quite a hurry before we picked it up, because we found quite a lot of long, black hair around...
Canadream RV rental
Excellent pick up and drop off service. Adequately equipped for 2. Comfortable living space and bed. No major faults arose during the trip.
It would be useful to have a vehicle manual to refer to.
We very much enjoyed the RV lifestyle.
Modern, clean and fun to drive RV
Overall great experience with our camper truck
Really satisfied!
The staff in Whitehorse was really professional and helpful. During our Journey we had a problem with the rv, therefore we called Fraserway and the staff recalled us back in a few minutes with politness and availability (the problem was little and was resolved in short time). Very good!
Flawless experience
Our first RV holiday and really happy with our experience from start to finish.
Booked early at a great price, great communication throughout and perfect service from Cruise Canada who provided the RV. Definitely recommend and hope to use again at some point in the future!
Our vacation in Canada
Our dream came true. RV renting went very well. Service was excellent without any problem. Tge RV was almost brand new. It was super clean, comfortable, like at home. Everything worked perfectly. I can not find any issue, discomfort during the 3weeks. Nice, correcet and helpful people, beautiful country, unbeliveable hiking trails, efficient services, clean environment and I could continue this with many positive things, however this is depending also on the mindset of us as usual. [...]
3 and a half weeks 6000km
Team was friendly but pick up and drop off was busy. RV did not let us down. We were short a few items in the kitchen kit and would be good to include a water pressure regulator in the RV kit.
Also would have been nice to have the 5 personal kits as on the invoice rather than the 4 provided.
Great way to tour BC, perhaps slightly overpriced
Firstly, this was a great holiday and a brilliant way to tour BC and we had an amazing time, making some lovely memories. The staff at the Vancouver supplier were very friendly and helpful.
However, as much as we didn't have any problems with the van, we paid for a van valued at £3k+, before mileage packages, insurance etc and we felt that the internal standard of finish was not worth the amount we paid. Small things like the velcro on the cushions didn't stick together, the privacy curtain for the front window didn't really stick up very well due to extremely worn velcro, the mosquito netting came away from it's frame a lot, the vertical sliding blinds seemed to double over on themselves when being brought down, which made them difficult to open and finally, we had a mouse visit our van on two consecutive nights, and seemingly got in very easily, despite our best efforts to block any obvious accesses. The drawers also seemed to stick and requires some persuasion on a couple of incidences to open/close.
Mechanically, the van was great, a really comfortable ride and we didn't have any problems of that nature and so we had confidence in the vehicle's performance.
I do appreciate that this van was at the cheaper end of the scale, we completed a lot of research prior to committing to this supplier. For the money we paid, we were expecting a much higher standard of finish/detail.
I hope this can be taken constructively as it didn't detract from our experience, we wanted to make sure we were honest with our feedback.
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Best vacation ever!
We booked our conversion van through Authentik for our Canadian Rockies trip. Authentik was able to help us find a van that would allow us to pick up in Vancouver and drop off in Edmonton. They were always quick to respond to email questions and the process was seamless. I would definitely contact Authentik Canada again when planning a trip to Canada.
Great service and Great trip!
Authentik Canada was a breeze to work with. From booking right through to collecting the RV, the whole process was easy, clear and quick. Questions were answered quickly and info sent over by email was clear and concise.
Our RV provider was Fraserway and they too were absolutely incredible, from picking up the RV, to 24 hr contact available on the road and returning the RV. We are over the moon with our choice to book with Fraserway via Authentik Canada, it was cheaper than going direct too! The RV was exactly as described and felt brand new and very clean.
As for our trip - Canada was built to be seen by RV, what an unforgettable trip. RV camping gave us the opportunity to get right into nature and watch the beautiful wildlife of the country.
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Rv rental
Happy with how the rental process was provided by authentik canada, however the customer service provided by the rv rental company cruise canada was not very good. The staff were apathetic at best , non committal with offering advise, and everything just seemed too much trouble. The rv itself was great, no issues and made for a great experience.
We loved it!
The pick up was very easy. Nigel explained everything very well. The RV was really clean.
We rented an RV a few years ago in the USA, that one was really old compared to this one. The kitchen is well equipped. The outdoor shower is funny addition (even though we didn't use it). The only point of improvement would be a better mattress.
What a wow experience.
Everything g was easy and exactly as we hoped. The price was very reasonable and the company providing the motorhome supported us throughout the lead up to our trip. They even advised us on better pre hire accommodation and provided a shuttle service at a small cost both before and after the hire. Well done to all concerned.
The Best Time
We had never been to Canada before, nor ever used an RV, and I can only say that we had an exceptional time touring the Rockies in our RV, provided through Authentik Canada. Our week in the Rockies was the highlight of our five week trip to Canada, our retirement present to one another, and given a chance I would do it all over again.
Vancouver-Edmonton
Rented a C30 X Large. 10 metres long. Good size with slide out was great. Well appointed. Generator useful on sites with no hook up. Air blown heating useful but too hot in the bedroom and not warm enough cab end. Not too much of a problem as it was Summer although we hit some snow at Jasper. The V10 engine was powerful enough for the mountains returning 12 mpg.
Everything we needed
Very organised company; shuttled us to and from the airport hotel. Hand over didn't take too long so were soon on the road. Medium class van was easy to drive with all the equipment we needed. Would have liked to try the bigger engined version (but then that would have been even more fuel required!). Found some of the road users behind to be quite pushy on highways, probably not understanding that a van is not quite as easy to handle as a car? [...]
Holiday of a lifetime!
I was a bit concerned about hiring such a big RV as I have never driven one before, and never driven on the right hand side. However we ended up having the holiday of a lifetime! The process of booking the RV, through to collection in Vancouver, and drop off were very easy and smooth. Everyone we met was very friendly and helpful. We watched the instruction video before we went, which was useful, but we also got a full handover when we collected and were shown round and given plenty of information and the opportunity to ask as many questions as we needed. We were also able to purchase smokies for breakfast which were being grilled in the car park, and paid by donation as all proceeds were going to a local charity. We opted to include bedding and kitchen utensils in our package, and can not fault what was included, which included useful items like salt and pepper, soap and washing up liquid. Doesn’t sound like much, but very useful! The RV itself was also very comfortable and plenty of storage.
Customer service when we returned the RV in Calgary was just as good, minus the smokies though. We were offered a free shuttle to our hotel, but realised that our hotel wasn’t on the list they dropped off at. The lady at the desk suggested that they drop us off at another hotel which was close to our hotel and gave us a number for a local taxi which we could book to take us the last few minutes of the journey, which saved us a fortune compared to getting a taxi for the full journey.
I would highly recommend based on our experience of Fraserway customer service, and also of the quality of the vehicle and items included.
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Great service
Couldn't fault four seasons or fraserway in their customer service. Everything arranged was done so without issue, including shuttles to and from airport.
The only problems we faced were most of the sockets in the rv did not work. However, this was a minor issue and did not inconvenience our trip at all. Great trip and great experience. Thanks.
Great trip
The trip was awesome. Rental was easy and the rv was great. Only thing was that some curtains were not completely functioning anymore due to missing tape etc.
Great Motorhome
Enjoyed the great comfort of the motorhome on our journey from Halifax to Calgary
Excellent
Service was efficient and kind
The vehicle was new and clean, and well equipped
transports to/from airport were convenient and efficient
Motorhome was much better than I hired before
Interior was so much more spacious than one that I rented before. It was for five passenger but this motor home has a super comfortable king bed in the read, and the front beds are also big enough for adults. Awning was awesome. It even has a lighting which I didn't expect at all. And we had great camping experiences due to outside table and chairs. Only thing that I wanted was audio system. I wish I could enjoy my music on my iPhone on the wheel. [...]
Great road trip Vancouver to the Rockies and back
Rented an XL motorhome from Fraserway through Authentik. We originally booked the rental for 2020 but Covid stopped all that. Marie-Michele at Authentik was very helpful during this time, keeping us informed and communication was excellent. The vehicle itself was perfect for our needs, a couple of niggles with a blind that was broken and a cupboard door that came off but these were more to do with Fraserway's maintenance than Authentik and in no way did they affect our trip.
I would highly recommend Authentik if you are thinking of visiting this beautiful country!
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Excellent service and vehicle condition
Excellent service received by the staff at Fraserway and by the team at Authentic. Vehicle was very new and clean and met all of our expectations.
Great holiday!
It was a hassle-free pick-up and drop-off with Four Seasons / Fraserway. They collected us from the hotel exactly at the agreed time and dropped us at the airport afterwards. Great service. Thank you Authentik for helping arrange this!
Good renting experience
The RV was well maintained
the introduction of the guide was useless , but paying in advance for not having to clean the out side and insides was a wise decision