RV rental
Very good experience
(Translated by Google) I had perfect service from Authentik and Four Seasons. Without hesitation I recommend them.
We really liked the interior layout of the Ford Transit Conversion Van FS.
More spacious than other similar ones.
Thanks to Virginie Alessi for her attention.
Overall good experience but lacks quality in some respects
(Translated by Google) The quality of VR A30 is good overall, however the following points should be taken care of for the improvement of overall customer satisfaction.
--->> Sleep is a crucial element on such a trip:
- mattress: the one in the bedroom was okay, nothing more, it was also 6-8 inches too long and the one in the "bunk bed" was of very poor quality, it was like sleeping on a wooden board.
- no fitted sheet was provided: we ended our nights on the mattresses, which was therefore not hygienic and not at all comfortable
- lack of washcloth: we received "only one" and we had to get bedding for 6 people/7 nights.....
->>> suggestion: add a small BBQ and its utensils to allow cooking outside, garbage bags, brush to clean the toilet tank and its cleaning product.
Good points:
Excellent quality of bath towels
Excellent quality driver and passenger seats, table and couch
Duvets and sheets are fine.
[...]
Super
(Translated by Google) Not complicated and very well explained.
Memorable trip to the Canadian Rockies
(Translated by Google) The Banff, Lake Louise and Jasper trip must be done by motorhome. According to our experience, the motorhome is the best vehicle to fully enjoy activities and nature. No waste of time, a lot of savings in terms of meals and exceptional comfort for accommodation and sleeping. Rain or shine, the family is safe. The Authentik company has concocted a journey that lives up to our expectations. Quickly, the campsites were reserved as well as the hotel in Calgary when we arrived. We quickly received our travel dossier by mail. Thanks to Laurence Gibeau for her thoughtful advice and professionalism! Fraserway is a reliable motorhome rental company. [...]
misrepresentation of the contract
(Translated by Google) A vacation to relax turns into a nightmare. It is indicated in the proposal that there is an insurance with deductible of $750, finally no, having known in advance, I would have made other arrangements. I am told that authentik is an intermediary, which is false. I accepted a proposal and paid authentik. The management of the authentik subcontractor does not concern me.
Company to avoid at all costs
[...]
Service impeccable
(Translated by Google) Service excellent
First VR experience
(Translated by Google) We rented the C24-F from Fraserway for 2 weeks. When we arrived, the RV was very clean. We liked having two separate sinks for the kitchen and bathroom. The amount of bedding was perfect for all temperatures. The beds were comfortable. The RV featured plenty of storage. The kitchen equipment was adequate (however it didn't have a fruit/veg peeler and the bottle opener was faulty). No issues arose with the RV during our stay in Western Canada. Only downside, we didn't have access to all the hikes from the main RV parking lot due to the length of our RV which was 25 feet (to consider when planning your trip). [...]
Rental at karma
(Translated by Google) Really disappointing customer reception compared to the service at canadream. Portable toilet provided not recommended they should provide a better quality one.
Extraordinary trip
(Translated by Google) We rented a motorhome to visit Western Canada. We were received on time for taking possession of the vehicle and the instructions were very clear and precise. The vehicle was as shown on the reservation. We had a small technical problem with the heating and were received immediately by a dealer we met on our way and they fixed the problem immediately, although a mobile service was offered we preferred to stop to fix the problem immediately. We also took advantage of Authentik's online recommendations on places to visit, which was most beneficial to us. We loved the western tours, it was an unforgettable experience that we will never forget. Traveling at our own pace and without satouci is what we enjoyed the most. And what about the landscapes on the roads between the destinations and which absolutely must not be missed. The delivery of the vehicle was also very professional, all in just a few minutes. [...]
Great vacation!
(Translated by Google) We received very good service. The explanations of the operation of the RV were done quite quickly. If my girlfriend hadn't been bilingual, it would have been more difficult to understand everything. We had some glitches with the VR. The roof sank near the electrical panel during a heavy downpour. We contacted the service # and we were answered and repaired quickly. Also problem of the propane reading dials which did not give the reality. For the rest, everything went very well. Very economical in addition to diesel. But in general. a great experience that we will surely repeat one day! But with a slightly bigger RV this time! ;-) [...]
Excellent
(Translated by Google) Very good service! The rented vehicle fully met our criteria and our needs
Thanks
Great RV Vacation in the West
(Translated by Google) We had the chance to travel with experienced friends and this helped us to learn this mode of transport and accommodation. It was the first time we went in RV and frankly we loved the experience, enough to repeat it, even if 24 hours after taking possession of the vehicle, we had a problem (toilet leaking), we contacted Émilie who was able to help us quickly in order to continue our journey without incident. Fortunately, because the experience could have turned into a nightmare. We liked the freedom and comfort that an RV provides, after hiking for several kms, being "at home" was great. This 3 year old RV was big enough for two, but not more...the bed above was a little hard...the appliances, utensils, bedding were perfect, solar panel on the roof very useful for recharging cell or computer when you are in "dry". [...]
Cramped vacation
(Translated by Google) We were a little surprised at how cramped the bed and bathroom in our van was. The descriptions mentioned a bed of 6.5 feet while our bed hardly exceeded six feet, and again with two folding edges which had the effect of trapping our heads a little in a somewhat restricted space. It must be said that I am six feet tall and my girlfriend a little less. Other than that and the cramped bathroom, the ban was fun to drive and very functional. However, the presentation was minimal: the lady had no time to waste with our questions... and did not [...]
Extraordinary experience!
(Translated by Google) Rental of a recreational vehicle of 19 feet 3 weeks from Calgary. We loved the experience! Everything went smoothly, no issues with the RV. We received excellent service. I recommend to anyone who hesitates!
Happy with our experience
(Translated by Google) Discovering the Canadian Rockies in VR was awesome! A way to appreciate and immerse yourself 24/7 in its spectacular and unique vast expanses. Authentik and more particularly Naomie our advisor, were of the most precious help in planning our road trip.
Satisfied but needs some improvements.
(Translated by Google) We are thinking of repeating the experience. However some improvements could be beneficial:
The doors lock if you don't have the keys on you. Big risk of getting stuck on the road.
Bed light not controllable and/or not working.
No scissors.
Too many disparate objects difficult to store because no place provided for it. Brooms, chair, tuper container...always in the legs.
Pots and pans not functional with available cabinet space. We spend time trying to tidy up properly.
Sink that doesn't drain well.
Net of the door that does not hold.
Front USB charger that does not charge when stationary or barely running.
No large side door curtain.
Hard to clean windshield.
GPS not operational. First generation Tom Tom past date, therefore useless.
Can opener of poor quality, too difficult to use.
[...]
Very nice RV
(Translated by Google) Nothing to say about the RV and the equipment. Only 6000 km on the odometer. Very satisfied. Otherwise, among the points that made us book with Authentik Canada is the fact that the communications and their website are in French. So disappointing that Fraserway couldn't even provide us with French instructions on the RV.
I give 3 stars to my advisor because she never contacted me when the rental confirmation email named me the opposite.
[...]
Excellent
(Translated by Google) We had excellent service from start to finish. We rented for just over 3 weeks and had a very nice stay. The equipment was very new and luxury. The Ford 350 was very well equipped, very efficient and we felt confident. It is certain that renting an RV is expensive, but this equipment gives you a lot of flexibility and autonomy. The bed was very large and comfortable, the fridge and freezer are spacious, the gas stove and oven were easy to use and the shower/bathroom, although small, proved very useful. Access from the back of the camper was easier than we had imagined. We are very satisfied and recommend the experience with CanaDream to others. [...]
great company
(Translated by Google) Ultra takeover! The advisor on site took the time to tour the RV and its features with us. Return to Vancouver very simple. Fraserway employees are very friendly.
Vancouver Islands trip
(Translated by Google) We had a wonderful trip with our conversion van, perfect for 2 people. To do again one day…
Excellent, excellent services from Authentik, excellent trip
(Translated by Google) Authentik was a great help in booking our RV since it was our first RV experience, they were very available and responsive. I had planned our route myself, but our Authentik adviser still gave us her advice and quickly grasped what type of trip we were looking for, which was much appreciated. We also liked that we were never pushed to consume or to take additional options/services. Thank you Athens!
So 5 stars for authentik and our adviser. 4 for Canadream because the customer service was not optimal but the RV was top!
[...]
Bon service
(Translated by Google) We loved our experience with the rented vehicle. However, we did not receive the training on our tablet or phone, which would have really helped us to better understand certain functions. Especially since we had lost the manual with the instructions.
The vanlife = new way to travel
(Translated by Google) When people ask what was the highlight of my trip to BC and the Rockies.. when they expect a place where an activity I answer: the Van we rented!! It positively colors all the places visited or the magnificent landscapes seen. It is a form of freedom and autonomy that transcends everything. Have your luggage and personal items with you at all times, be able to stop anywhere, have delicious meals, live outside or in the fully equipped van! Everything is simple. [...]
WOW! Great service, well organized, we loved it!
Very well
(Translated by Google) Everything was fine. Maybe increase the quality of the pillows.
good vehicle
(Translated by Google) Very ordinary service and welcome at fraserway Calgary
Great experience!
(Translated by Google) We rented the smallest of the RVs available and loved the experience.
The equipment is practically new, well maintained, very well equipped, whether for the kitchen or the bedding, we lacked nothing!
I recommend for everyone!
Best way to see the Rockies!
(Translated by Google) We loved our camping experience! Booking with Authentik Canada went smoothly. We will undoubtedly repeat the experience for a future trip to Canada or even the United States.
Travel to Alberta
(Translated by Google) Thank you Marie-Michèle for answering all our questions and uncertainties (pandemic requires!) for our trip over the past two weeks. Your service has been excellent.
Our trip was incredible and unforgettable, the whole family loved it.
A big thank you for everything
Very pleasant experience!
(Translated by Google) We had the DVC, perfect for two!
Despite a small glitch, the company took good care of us quickly and kindly.
