Car rental
(Translated by Google) Everything was perfect for our car rental. We highly recommend Authentik Canada.
Moderately satisfied
(Translated by Google) Car pickup on long arrival day.
Rental scheduled at 4 PM and car picked up after 6 PM. Rush hour and poor organization (in our opinion).
2 days after our rental, an oil change message appeared and the only proposal from roadside assistance (who only spoke English) was to return the vehicle to Montreal (even though we were already far away) -> no solutions provided by them.
We stopped on our own initiative at a nearby dealership of the vehicle's brand to get reassurance and ensure we could safely continue our trip.
The return process was quicker and more efficient.
[...]
(Translated by Google) More than an hour of waiting to access the AVIS counter at YUL airport. Then we were informed that the rental vehicle was not available and that we had to wait 20 minutes. It took an additional hour and a half to take possession of a vehicle.
(Translated by Google) Great experience. Thanks to the car rental done through Authentik Canada, I did not have any additional fees to pay when picking up the vehicle. The handover of the keys was very quick and without any problem. I fully recommend it! Moreover, when comparing prices through Authentik Canada or directly with the AVIS agency, the prices were even cheaper! Thank you very much and I look forward to coming back to Canada :) [...]
(Translated by Google) Unprofessional
(Translated by Google) More than 2 hours to pick up the vehicle is hell, very poor organization.
The drop-off, however, was 5 minutes flat, which is very good.
Vehicle in very good condition.
Everything is ok.
(Translated by Google) The support was quick and smooth, and the vehicle was impeccable.
The return was also quick and smooth.
We recommend.
Excellent
(Translated by Google) Easy online booking, vehicle met expectations and quality service
(Translated by Google) First time renting through Authentik Canada and I am very satisfied. The rental went well, the price was the best on the market when I did my comparisons, the rented vehicle was compliant.
I rented for 2 and a half weeks.
I recommend.
Very satisfied despite a 3-hour check-in!
(Translated by Google) Hello, we booked a car to go from Montreal airport to New York JFK airport. Everything went very well except at check-in in Montreal: 1 hour of waiting in line to learn at the counter that the car we had reserved for several months would not be available for another 2 hours (!?) Eventually, we were upgraded to a very comfortable Chrysler Pacifica for 5 people and our luggage. [...]
(Translated by Google) Friendly and nice renter, very easy to pick up and return the car. The vehicle was clean and recent. We did not have any problems during the rental period. Vehicle category well suited for 4 people.
(Translated by Google) Despite a difficult pickup in Montreal after a treasure hunt in the city to find the hidden agency in the convention center, a wait time, an attempt to recharge us for the second driver although included, an insistence on additional insurance (flat tire, etc.), and a pickup alone in an underground parking without assistance, we are quite satisfied with the car which ran well without problems and was comfortable for the 4000 km traveled. The return at YUL airport was more efficient, quick, and professional without problems. [...]
(Translated by Google) Hello, this is really not a company to recommend. I had reserved a car for 6:00 PM which I picked up at 9:00 PM because they didn't have a car available in my category. I asked for a different model which they offered at double my initial price. Of course, I refused, they might have made a commercial gesture but no, and the icing on the cake, the car was dirty. On that day, 08/06/24, there were at least ten other clients in the same situation, some were waiting even longer than us, some almost fought, and the guy at the reception told us it is always like that. I will not recommend Avis or Authentik Canada anymore, first and last time, and not a single commercial gesture to smooth things over. [...]
Perfect
(Translated by Google) Entrusted to Authentik, our car rental went very well for 15 days: competitive price, car available upon our arrival at the airport and in accordance with our wishes. Thank you to the Authentik team.
(Translated by Google) Everything went smoothly from picking up the car to returning it. The small negative point is the wait to pick up the car due to a lack of vehicles at the rental company. This was quickly resolved.
(Translated by Google) We were delighted with our car rental through Authentik Canada. The people are available and attentive. The service was very good for a "reasonable" price.
(Translated by Google) Very satisfied with the service
(Translated by Google) Easy car booking directly on the Authentik website.
The rental company confirmed that we had been advised to go through Authentik to make the reservation.
However, picking up the car at the Avis agency was more complicated. The agency was overwhelmed and we got the vehicle with a 2-hour delay.
The rental company strongly urged us to get additional insurance covering various breakdowns and flat tires.
Authentik is also a great source of advice for organizing your trip.
[...]
(Translated by Google) A 2.5-hour wait at the airport to pick up the car even though the rental had been confirmed for 3 months. The Avis company manages the vehicle fleet very poorly. They offered us a car (to avoid being on the waiting list) for an additional €500. This method is scandalous. And this is probably not your first negative comment about this company... However, the car (Chevrolet Malibu) was very good and comfortable. [...]
(Translated by Google) Communications with Authentik Canada were clear and efficient, so the rental with Avis was unsurprising.
The waiting time to get the car is long, but that is an organizational issue with Avis.
(Translated by Google) Simplicity of booking.
Advantageous rates.
I recommend.
(Translated by Google) We waited 1.5 hours at the airport to get our vehicle! Without any apology from the rental company for the wait. When you arrive with jet lag, you hope to get your vehicle quickly! The rest of the rental went well, the vehicle was very good.
(Translated by Google) Clean and comfortable vehicle.
Poor organization by Avis to pick up the vehicle, 2 hours of waiting after registering with an advisor.
(Translated by Google) Very professional staff, quick processing. Clean vehicle. Simple and fast return. I recommend Authentik for renting a vehicle.
(Translated by Google) I highly recommend it.
Easy exchange from the vehicle reservation.
Provision of spacious and high-end vehicles.
Warm welcome.
(Translated by Google) Additional costs for maintenance of tires not anticipated at the beginning (TMF)
(Translated by Google) I appreciated the proximity of Authentik for working on our holiday project. It instills confidence! On site, well received, clean and pleasant car. The return was quick, which I appreciated... Perfect!
(Translated by Google) Very satisfied with the car rental (brand new Kia Forte!) at a very good price. I highly recommend Authentik for car rentals.
(Translated by Google) The car itself was fine, but having it 3 hours later than scheduled is simply unacceptable. The rate is expensive enough to hope for a service worthy of the name. These people do not realize that tourists have a schedule with mandatory times... I pass on the completely laughable options offered (14€ per day for a booster seat that costs 20€ in stores)... it is purely and simply a scam... a scandalous way to treat a customer who spends over 1300€. [...]
(Translated by Google) The vehicle was in the range that met our request, my only complaint is about the reception at the Toronto agency, barely a hello, charge on the card without any explanation, I had to ask several times to find out what their charge corresponded to and I had to insist to get a proof of deposit. 2 weeks later still not refunded