Car rental
(Translated by Google) Everything went well.
(Translated by Google) Perfect
(Translated by Google) I rented a car through Authentik Canada. No worries, no "surprise" fees, and support present from start to finish. A very good experience.
(Translated by Google) 3 hours of waiting for nothing since they offered me a GMC Sierra pickup in the end, which had been there for a long time. No check-in, no handover... However, upon return, they blamed me for a dent that wasn't mine; faced with my determination, they dropped the matter, it's very borderline...
(Translated by Google) RAS
(Translated by Google) Welcome support respect for vehicle choice quick return. Everything went very well.
(Translated by Google) We had requested a small car, we got a Jeep Compass, a compact SUV! Not useful a priori for our use but we still appreciated it despite its fuel consumption. We regretted the wait at the Thrifty counter: more than 2 hours. It's unfortunate because we had checked in online 2 days in advance. Despite this, the Thrifty agent decided to start everything from scratch! Yet we have been customers for a long time (including in France). On top of that, Thrifty, once our file and keys were ready, forgot these items on a back counter. Customers who were behind us passed before us. We realized it, but the agent who received us did not acknowledge it. Fortunately, another agent found the problem of the misplaced file and keys. This delayed us by another 15 minutes. We barely received an apology. This is still the 2nd consecutive year, at the same location, that we have experienced an excessive delay without explanation, despite an online (validated) check-in. [...]
(Translated by Google) The reserved vehicle proved too small for our luggage, the agency offered us the higher range at no extra cost. Everything went very well. I particularly recommend this agency.
Advantageous and hassle-free. Excellent support in case of questions.
(Translated by Google) Rental of a large 7-seater SUV via Autentik Canada. Everything went well from the reservation, very quick responses to questions on certain practical aspects (by Marion), and a more advantageous rate than directly with the Rental company (Avis in this case). The deposit held on the vehicle was also less than if rented directly. Delivery in good conditions and with the possibility of taking the time to check the condition of the vehicle. Return was a bit too rushed at Montreal airport (the attendant almost pulled me out of the vehicle, without giving me time to take out my personal belongings, but at least it was quick...). So if I return to Canada, it will be a rental via Autentik Canada! [...]
(Translated by Google) First of all, a big thank you to Authentik CANADA for quickly resolving our conflict with Thrifty. I highly recommend them! Without them, my voice wouldn't have been enough. You truly deserve your 5 stars :)
Regarding the Thrifty rental, the car was very good, nothing to complain about, but the wait of over 5 hours at the airport to get our car was exhausting. It's important to know that Thrifty is part of several rental companies (including Hertz), so we were all grouped in the same waiting line.
The return was quick... but a cold shower came with the invoice the next day with unjustified charges.
Once again, a big thank you to Authentik Canada, I recommend you, looking forward to a new adventure! Emilie
[...]
Without worries
Chevrolet rental
(Translated by Google) A top-notch rental and even upgraded...
(Translated by Google) The provided vehicle matched the desired category. We did not have any additional charges for the winter tires, which were provided even though they weren't mandatory yet (stay from the end of October to early November). However, the major inconvenience was waiting an hour and a half between our check-in at the counter (fortunately, only one person was ahead of us) and getting the keys. Our daughter fell asleep exhausted on a bench. We had at least a one-hour delay from our landing to the theoretical time requested for vehicle pickup. So, we left Montreal only at 6:30 PM instead of the expected 5 PM... and drove very laboriously to Quebec City, arriving at 9:30 PM, which felt like 3:30 AM for our body clock. Very unsafe. Other car rental companies (notably Hertz) were totally behind schedule, with about a hundred people crammed in the waiting hall. The staff was very disorganized, slow, and didn't hand over the keys even though they were ready on the counter behind them. Communication issue? Lack of available vehicles? No explanation was provided... The return process, on the other hand, went very smoothly, done in 2 minutes, at least that's something! [...]
(Translated by Google) Quick support and upgrade offered immediately. Fast return as well, without difficulties.
(Translated by Google) Everything went well and we were even upgraded for the car because the one reserved was not immediately available.
(Translated by Google) Frankly, renting a car has never been so simple, perhaps because it was low season, but in any case super fast at vehicle pickup, no issues with the vehicle, and upon return, super quick and very well organized. No tricks, like going over the car with a fine-tooth comb to find things to charge for. Also, before the rental, we had made a mistake with the reservation dates, the advisor was very responsive and pleasant in making the modification and answering our questions. I have no reservations. [...]
(Translated by Google) That went really well. The car pickup was in great condition and the drop-off was perfect. Thank you.
(Translated by Google) The connection with Authentik Canada was perfect. We were upgraded in terms of the vehicle, which was quite pleasant considering the number of kilometers to cover. Vehicle in perfect condition, both in cleanliness and technical aspects.
(Translated by Google) Quick pickup and drop-off of the vehicle, adherence to the requested dimensions, new and clean vehicle, and above all, no surprises, especially on site.
(Translated by Google) Good care, a caution fee of 350 dollars, and a vehicle abandonment fee at another agency, excluding taxes.
UNRELIABLE AGENCY!
(Translated by Google) We are told at the reception of the vehicle that we don't need to fill up the gas tank before returning it because we have an option in our contract, only to finally have to pay $207 for the refueling upon return of the vehicle, which we obviously had not anticipated! A scandal!!! The agent was very, very slow and not pleasant or helpful at the reception of the vehicle, by the way. [...]
(Translated by Google) Friendly advisors and quick service. Even faster return, top-notch!
(Translated by Google) A very warm welcome. I especially thank Hakim and Killian who helped us a lot and especially sorted things out for us because the car was too small. They changed the model for us, with a smile too! Thanks to them, we were able to have a comfortable and pleasant stay!!! I recommend this agency a thousand times!
(Translated by Google) If the model was up to standard, the reception without aid for understanding the commands was regrettable ... Similarly, billing by an additional charge without justification or explanation is also regrettable.
(Translated by Google) We found this all-inclusive car rental contract with unlimited mileage that completely satisfied us. The rental counters are easy to find from the baggage claim exits. To our great regret, the THRIFTY/Dollar counters were not staffed, and we were redirected to the HERTZ counter... And there, big disappointment... We had to wait in line for 2 hours (no joke...) before being served at the counter!!! 3 people at the counter, but taking all their time... And still, we consider ourselves lucky because our car was indeed ready. Other passengers we had time to chat with (inevitably, 2 hours...) were not as lucky to retrieve their car because it was either not returned yet or not ready... some waited 1 to 2 hours more... with very young children or elderly people... And the staff told us it was due to the legislation that requires snow tires and that they couldn't anticipate the arrival of the French!!! It's not as if the All Saints holidays in France change every year??? Otherwise, it was a very beautiful car, and we have no complaints. Regarding this inconvenience, it seems this is becoming more frequent with Hertz and associates, so we will pay attention next time! Thank you and have a good day. [...]
(Translated by Google) Simple and smooth car retrieval. Car that gets the job done. Super smooth car return. No complaints.
(Translated by Google) We were very well received by Thrifty who explained the specifics of Canadian car rentals to us. They upgraded us and we had an incredible car that contributed to the wonder of our Quebec trip.
AVIS agency to avoid
(Translated by Google) Unpleasant staff, barely bothering to answer our questions. What a welcome! Upon returning the car, not a word from the person who took back the car. No staff at the counter or in the parking lot. We had to pay 49 euros for tire tax without any information from them.
(Translated by Google) Impeccable car rental service: simple, fast, and efficient. Friendly and efficient staff. Very advantageous prices.
(Translated by Google) Very good support and associated explanations. I recommend!