Car rental
(Translated by Google) We were fortunate to get a better vehicle model than the one rented; check-in took a maximum of 30-40 minutes, and the return of the vehicle was very quick (barely 10 minutes). We are very happy with our rental experience.
(Translated by Google) We had booked a subcompact and were surprised to get a larger car (we expected a small all-purpose city car and got a Dodge Charger). The comfort was there, so very good. However, the fuel consumption was higher despite using cruise control and driving within speed limits. Fortunately, we didn't need to go too deep into Vancouver Island and only took the main roads. We were also surprised by the rental company Avis; upon returning the car, they didn't do a walkaround with us. We hope that we won't have any charges later on because the car is returned underground in downtown Victoria and a door ding can happen quickly given the tight spaces. [...]
(Translated by Google) Easy access and good reception both at the Montreal airport office and in Quebec City.
(Translated by Google) Hello, I am not satisfied with AVIS because I rented a car at the Montreal airport that had a mechanical defect. I wanted to call the AVIS center, but the support was in English. For a bilingual country???? So there was no way to organize the exchange of my vehicle. I had to go to the nearest AVIS agency to my location to exchange it, without being sure if a replacement vehicle would be available. Fortunately, the agency manager did a professional job in finding me a vehicle. However, the vehicle was of a lower class... [...]
(Translated by Google) We rented a car through Authentik Canada for a 15-day road trip in western Canada. Everything was perfect and very simple. We had no issues and were even upgraded to a larger model than expected. The preliminary exchanges were very helpful and once there, we had no issues picking up and returning the car. Thank you for your help!
(Translated by Google) Disappointed with the exchange with our first representative at Montréal's Complexe Desjardins, not professional.
However, bravo and thanks to the Budget agency at Québec airport for their welcome and patience where I met true professionals.
(Translated by Google) Very welcoming person and good car for our little trip from Montreal to La Malbaie.
(Translated by Google) On August 16, for the pickup of the vehicle, the lack of Avis staff and the influx of customers required me to wait about an hour before an Avis employee was available for me. Then, even though my reservation had been made a month earlier, there was no vehicle available! I had to wait another half hour for a vehicle to be ready.
(Translated by Google) I received my vehicle very quickly and I had no problems with it during my stay. Moreover the employees of Authentik Canada were attentive, I recommend!
RENTAL NOTICE
(Translated by Google) Vehicle pick-up complicated in Toronto, I had to call your agency to get the requested vehicle. Very unpleasant person.
Very good performance
(Translated by Google) Car in excellent condition (Audi Q5), clean both outside and inside
GPS included
Very friendly team at the Van Horne station
(Translated by Google) 2nd time I've rented a car through authentik, and it's always perfect. Very interesting price, very good contact and support if needed. I recommend without hesitation.
(Translated by Google) No problem with the rental, top-notch service
(Translated by Google) Very satisfied with the vehicle provided for the stay, in accordance with our request.
good experience
(Translated by Google) We got a bigger car than the Hyundai Elantra.
The pick up was ok, not too long to get the key.
The return was efficient and very quick.
(Translated by Google) Our car rental went perfectly well. The support from the Authentik Canada team was impeccable. We were supposed to have a Volkswagen Jetta but ended up with a Ford Bronco, which was perfect for our road trip! I thank the agency for their support!
(Translated by Google) We got a larger vehicle for the comfort of a disabled person, at no extra charge and with great kindness.
(Translated by Google) Nothing to complain about even though the Kya model did not match the one Toyota chose.
(Translated by Google) Very practical and fast procedures. Friendly staff. Still a spacious and comfortable car.
Not completely satisfied
(Translated by Google) The only downside was the wait to take possession of the car. 1 hour and 30 minutes of waiting is too much.
(Translated by Google) When picking up the car, the Avis employee told us that the presence of a second driver necessarily involved a daily surcharge, as the Avis computer system required billing for this service. According to him, the terms of the Authentik Canada contract were not acceptable.
I am reporting this issue to you so that you can address it to avoid unpleasant surprises for your clients.
Everything else went smoothly.
Muriel
[...]
(Translated by Google) I advise against renting a car through Authentik Canada and Avis. We waited 2 hours and 45 minutes, standing, in line before getting a car, even though there were only 5 people in line. And furthermore, with children, I can tell you that the wait felt even longer. Here is the response I received from Authentik Canada: "Due to high traffic, delays may occur, as indicated on your voucher." I think Authentik Canada is well aware of Avis's practices, which is why it is specified, but it allows them to manage their stock more precisely, at the expense of customers who have to wait 2 hours and 45 minutes. Whereas at Hertz, which was right next to Avis, people were served as they arrived. I advise against going through Authentik Canada; they are not very understanding. [...]
(Translated by Google) Hello, a small problem at the start because I had not requested an electric car and one had been reserved for me which I refused. After negotiation, I obtained an automatic gasoline car as I wanted but with a bit of stress. Then, small problems: wipers do not wipe and deflated tires that had to be reinflated.
(Translated by Google) We had booked a Hyundai Elantra and received a Ford Edge.
The reception at the AVIS counter was very pleasant and the car met all our expectations.
(Translated by Google) We would have preferred to rent a smaller car but we were late and we finally drove a Chrysler 300. Fortunately, everything is designed for big cars in Canada! Access to car documentation would have facilitated our beginnings with the car even though many actions are managed automatically. The reception on site was excellent, the emails impeccable.
(Translated by Google) Authentik delivered on the promise of a hassle-free rental and personalized support. Everything went as planned. We had no incidents, but the pre and post-rental support was reassuring. The only drawback was the wait at the Avis counter at Montreal airport. An hour's wait when you have a 6-hour time difference hurts a bit. But that's Avis's problem. Nothing Authentik can control. Thank you. [...]
(Translated by Google) The vehicle was in accordance with the reservation.
When picking up the vehicle, a small problem was quickly solved by contacting the agency.
No issues afterwards.
(Translated by Google) Apart from a one-hour wait for the vehicle handover, we were pleasantly surprised by the vehicle. Note, the vehicle condition is default set to perfect without any details, which was not the case. Checking the vehicle in the basement under the dim light of the neon lights is not helpful. Upon return, no inspection of the vehicle was carried out.
(Translated by Google) Attractive price and perfect service quality. Responsiveness. Perfect
Very professional, efficient, good reception
(Translated by Google) With Alamo no bad surprise, fast service, professional and friendly, vehicle in perfect condition.