Car rental
(Translated by Google) Hello. The vehicle was fine but there was no inspection before and after the rental. On-site, I paid a 100 CAD car abandonment fee, but also taxes on this 100 CAD and on the fuel (84.6 CAD for 60 liters). 232.14 CAD in total: are these taxes normal?
(Translated by Google) The road trip taken from October 14 to 29, 2024, covering 2260 km from Montreal to Gaspesie, along the St-Jean and St-Lawrence rivers, left my eyes and mind filled with stars. The vehicle entrusted to me by Thrifty was superior to what I had requested. The staff at the Montreal airport agency was friendly, competent, and open. I was able to drive comfortably. I had no financial surprises when returning the vehicle. I greatly appreciated the advice of Danika Lateille from Authentik Canada. Personally, I will return to this agency if I come back to Canada. [...]
Very warm welcome in Quebec and very comfortable car for 3
(Translated by Google) Trouble-free pickup and friendly staff in Quebec. One-week rental and Jeep Cherokee very good: heated steering wheel and seats, especially for the cold. Quick and trouble-free return at Montreal airport.
(Translated by Google) 1/2 hour wait for this October rental, we were directed to the wrong counter. Good rental service, economical car in good condition. Well-organized departure and return procedures. Efficient and professional staff.
(Translated by Google) Our vehicle had been reserved for several months, but upon our arrival at the "Dollar" office, there was an endless line of unhappy people who had been waiting for their rental for several hours. The "Dollar" employee redirected us to "Hertz", who found us a vehicle after half an hour of waiting. We had to negotiate with the rather unfriendly person at the counter to get the same benefits. Everything was sorted out, the vehicle was perfect, and we completed our road trip without any issues. [...]
(Translated by Google) I needed a car and received good advice by email with quick and precise responses to my questions. However, picking up my car at AVIS took over 45 minutes...
(Translated by Google) Upon our arrival at the agency, we were warmly welcomed, the formalities were completed very quickly, and we were reminded of the North American road code. The vehicle was luxurious, almost new, impeccably clean, far beyond our expectations. On returning, we experienced the same kindness and trust-based relationship: it is truly appreciated!
Good experience
(Translated by Google) Due to an error on my part during the reservation, Thrifty was able to find a solution to provide me with a vehicle 2 hours earlier for an extra charge. However, having noticed my mistake 2 days before the rental, I contacted Authentik Canada several times to try to find a solution but never received a response from the manager who never called me back despite my many follow-ups with the telephone reception. This is unfortunate, an additional 169 CAD... [...]
(Translated by Google) We got off the plane and upon arriving at the AVIS location, there was a huge line! We waited nearly 3 hours before one of the only two employees attended to us. After a 7-hour Paris / Montreal flight, it's an unbearable situation. We will not use this company again, whose staff is completely insufficient. However, the employee, who was apologetic, was very competent.
(Translated by Google) Very satisfied with this rental, no surprises on price and conditions. Would do it again.
Location OK but difficulties in getting the desired car.
(Translated by Google) I had reserved a compact car (Kia Rio) from downtown Montreal, but at pickup, only a RAM 1500 pick-up was available, apart from electric vehicles. This vehicle, considered a type of truck, is very tall and long, and it didn't even have a step to climb into the front part! Furthermore, it was quite dirty. We were forced to take this vehicle, and we found that it consumed up to 20 liters/100km! After a trip to northern Quebec, I requested a vehicle change at the Quebec agency to go to Toronto. After much insistence, I managed to obtain a new Chrysler vehicle of the Renault Espace type: still large, but much better than the pick-up. Certainly, I received vehicles in an upgraded class, but economically, it's not really a gift. However, I thank the Thrifty reception staff for their courtesy. [...]
Very satisfied with our car rental
(Translated by Google) Great and friendly welcome, different car but better; Quick service, no waiting and same for return, really nothing negative to say about NATIONAL. Very easy access at TRUDEAU airport. I highly recommend using their service!
(Translated by Google) We rented our car for a road trip, we went through Autentik Canada who found us the ideal car via the THRIFTY agency. We had a super comfortable car, the first tank of gas included, picking up and returning the car was very simple and quite fast! I recommend!
(Translated by Google) The experience with Thrifty was good. The car was clean, of good quality, and met our expectations. The contact at both departure and arrival was good. Nothing to complain about.
(Translated by Google) I waited 1h45 before getting my car. The service at the counter was good but nothing more. The person who served me did their job but mumbled, was not very clear, and did not seem in a good mood. The same day as me, some families waited over 2 hours.
(Translated by Google) I trusted Authentik Canada again for my trip to Montreal, it's a shame to be greeted by a very unpleasant person at the AVIS counter and not to have the desired car but an equivalent category, although more standard. My experience remains satisfactory and very competitive.
(Translated by Google) The Thrifty representative at the Palais des Congrès de Montréal (Saif) was very welcoming and efficient; he even upgraded us by providing an SUV with GPS, which was appreciated. Upon returning to the Montreal airport, we left the car in a queue, and the handover was done without us needing to stay.
(Translated by Google) Long or very long wait at the airport to get the car. That's the big downside. Otherwise the car was great!
(Translated by Google) Quick pickup at the Montreal Hotel10 branch. Surprised that there was no vehicle inspection upon departure or return. Especially since I noticed some damage at my first stop (I hadn't seen it in the dark parking lot). No issues with the vehicle, a Chevrolet Malibu, new and in very good condition. Upon returning to France, I noticed a charge of about 30 dollars, but I wasn't surprised since I didn't have time to wash the exterior (very dirty) or vacuum it (traffic jams in Montreal delayed me significantly). Overall, we are very satisfied with the service. [...]
(Translated by Google) Nice surprise for the upgrade (from Nissan Optima to Kia Sportage)
(Translated by Google) Very favorable opinion for this company
(Translated by Google) We are very happy with our car rental. Quality car, unbeatable value for money, and easy logistics. We recommend Authentik Canada’s services!
(Translated by Google) The experience could have been satisfying if we hadn't been forced to wait for 1 hour and 30 minutes for the vehicle, as there was no car available. The luck of the returns meant we got a Ford Escape instead of a Toyota Corolla, which mitigated the disappointment of the wait after 8 hours of travel...
(Translated by Google) Very satisfied with the agency's reception and the rented vehicle. We received a more efficient vehicle than the one reserved. It perfectly met our expectations.
(Translated by Google) The booking was very simple and picking up the vehicle at the agency was quick. The selected vehicle is of very good quality.
Rental at Avis
(Translated by Google) Alexia was very attentive throughout the booking process and very responsive to emails and chat. Everything was ready when we arrived at Avis, no waiting on Tuesday morning at 9am at the end of September. The vehicle was very well suited for our road trip for long distances on the highways and smaller roads not necessarily paved. We had a Jeep Grand Cherokee.
Very good service.
(Translated by Google)
(Translated by Google) Very good service in Quebec, very nice, competent and welcoming staff. Clean car, matching the reservation.
Difficulties when returning the car, staff not speaking French, lack of precision regarding the location (GPS not working, we are circling around).
(Translated by Google) Very warm welcome. We got the car a little earlier and it was no trouble at all: it was ready. We didn't get the requested car: we received an upgraded model. We are very satisfied. We will return to this agency. We recommend it to you.