Car rental
(Translated by Google) Satisfied with the car rental that met our expectations. The only downside was our two-hour wait to pick it up, as there was only one person at the counter to attend to the numerous customers.
(Translated by Google) We had a good, clean car and were therefore satisfied on that point. However, the reception at the car pickup was a scam. The provider offers a waiver option at $12 per day while hiding that there are additional service fees of 17% and taxes of 15% on top of those $12, making nearly 40% extra. They argue that the waiver is due even if not responsible, which is not verified. They also added an unjustified extra day, which I refused to pay. They propose refueling the car upon return at $1.44, claiming it to be more advantageous, which is another scam as there is an additional 15% tax on this price as well. The rate ends up being higher than the market price and, to top it off, they charge for a full tank regardless of how much gas is left. When returning the car, they present us with an incomprehensible estimate to lock in the scam. Authentik is not at all responsible but the people handing over the car do not tell the truth to inflate the cost. My advice: do not accept any additional options at the Thrifty reception. [...]
Montreal airport car rental
(Translated by Google) Car okay, 3 years old and 82000 km. Make sure to check with your bank in France if your card allows magnetic stripe payments for the car deposit. Many French people find themselves stuck when picking up the vehicle at the airport in Canada. Sometimes it's an option that needs to be unlocked in the bank's client space: "authorize magnetic stripe payments outside the EU." In any case, that was the situation for us. Check thoroughly beforehand.
Otherwise, very happy to have gone through Authentik Canada for the car rental: saved several hundred euros compared to car rental sites from France. Nice vehicle, we got a bigger car than expected. Condition okay. Quite economical on the highway. Honestly, nothing to report.
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Reservation and rental without any problem.
(Translated by Google) Almost new and comfortable car. Picking up and dropping off the vehicle at Montreal Trudeau Airport went very well.
(Translated by Google) 4 stars because we were not invited for the vehicle tour at reception; it's a bit disappointing.
(Translated by Google) The reserved vehicle is not available so we have been upgraded. Thank you, Thrifty.
(Translated by Google) a pleasant and quick reception in Montreal, a comfortable car, and a fast return in Toronto
(Translated by Google) The wait of about 2 hours due to a computer problem or a vehicle washing problem was painful. On the return, however, quick handling. Correct vehicle corresponding to the reserved category.
Abusive wait and that is an understatement.
(Translated by Google) When booking, we are asked for the arrival time of our flight and advised to pre-fill an information form, supposedly to reduce waiting time at the counter. Ultimately, we end up queuing for 1 hour to access the counter. Given the number of clients and the time it takes the staff to fill out each file, one might think this waiting time is justified. But when our turn comes, we start to understand: despite the pre-filled form, the entire file needs to be re-entered, we have to listen to all the options the staff tries to sell us, and finally, we're told, "the car will be ready in about 45 minutes." Eventually, it took 1 hour and 30 minutes for us. Oh, I forgot, when it's ready, we spend another 15 minutes at the counter handling the vehicle's paperwork, and we're asked to sign the vehicle checklist without having seen it!!! Then we are given the parking space number where it is parked. All that's left is to find a valet to note the existing defects on the checklist.
In summary, after a 10-hour flight, we had to wait over 2 hours and 30 minutes at this agency. Obviously, we do not recommend it.
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(Translated by Google) Very beautiful experience, very welcoming staff, I got a higher category vehicle for the same price.
(Translated by Google) Very good car
Good renter
(Translated by Google) Small scare with the vehicle, we noticed that there were scratches on the front right wing that had not been reported to us by the renter. After contacting Virginie, our authentik correspondent, she approached the renter to resolve this issue. I thank her again for her availability and responsiveness.
The problem was resolved.
(Translated by Google) I am disappointed because we had chosen to pick up the vehicle in Montreal and return it in Toronto 3 weeks later. The quote was more expensive than elsewhere, but I thought it was due to this, as there was no clear message. We waited 1 hour before getting the car in Montreal (2 counters open out of about a dozen), but when we returned the car 1.5 hours late, we were charged $280 CA plus $400 CA for "drop-off" in Toronto. Be aware that none of this is clearly announced at the time of reservation. [...]
(Translated by Google) Very, very competitive rates.
We had an issue with our flight and were immediately offered a solution that was also very financially advantageous.
I recommend Authentik Canada.
Simple and effective
(Translated by Google) Upon our arrival at Quebec airport, the rental agency is just across the street, there's only the road to cross! Regarding reception, nothing to say, Amal was attentive and cordial despite our disagreement about the options listed on the rental website and the vehicle rental contract. Indeed, on the website, it states that an additional driver is included in the contract if they live at the same address, but this is not reflected in the printed contract. Amal understood our arguments (screenshots of the rental site) and was able to respond favorably to our complaints. The vehicle was clean, recent, and well-equipped.
Returning the vehicle is very simple and well-signposted at the entrance to the airport area. We had the pleasure of seeing Amal again, the return procedures are simple and efficient.
We will go through AUTHENTIK and THRIFTY again.
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(Translated by Google) Budget provided us with a car registered in the USA that made a lot of noise - the tire pressure hadn’t been checked and a lot was missing! Other than washing the cars, they do not check the vehicles at all.
Very good value for money
(Translated by Google) Good reception for picking up the car, vehicle as requested, very clean. Very good and quick return.
Well priced.
Thrifty Car Rental Airport Montreal
(Translated by Google) Helpful arrival attendant. Everything was in order and as negotiated on the website. The return of the vehicle was done quickly. The only element to improve was that we had to search for our vehicle alone in the parking lot and couldn't find it. Ensure to go with the clients to retrieve the vehicle. They ended up giving us another vehicle because ours was nowhere to be found. [...]
(Translated by Google) We came to pick up our vehicle a day early by mistake. That day, many people were unhappy because the rental companies had no vehicles available, even though the reservations had been made online six months in advance. The person at the counter explained to us that there had been delivery issues for vehicles across the three different rental platforms.
To avoid any problems, we returned the next day two hours before our appointment to ensure that we would get our vehicle for our road trip across Canada. To our great surprise, we received a free upgrade, as there were still no vehicles available in the category we had reserved. So, we received a major brand electric vehicle, which was more comfortable.
I am completely satisfied with the commercial service and the professional attitude of the salesperson who managed the situation with a lot of courage, especially after the difficult day before.
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(Translated by Google) I reserved a car for 11 AM in Montreal, but when I arrived there was no car available for anyone. We were put on a waiting list all day with no certainty of getting one. For a possible refund, no clear answer was given. We finally managed to get a car 30 minutes before the agency closed, a whole day lost on this trip.
(Translated by Google) Efficient vehicle delivery, exterior condition acceptable, interior cleanliness neglected.
Good car despite a one-hour wait to pick it up.
(Translated by Google) An hour of waiting upon our arrival at the counter to pick up our car, after almost a 2-hour flight delay. It was very complicated. Otherwise, good car, clean, economical, and spacious for 4 adults and 4 pieces of luggage (Ford Escape).
(Translated by Google) We arrived earlier than expected and the car was already ready. The staff was available to guide us regarding the automatic transmission. No pressure to take additional options.
(Translated by Google) We went through the authentik Canada platform for renting our car. We rented a mid-range car for 10 days through them. The booking and options are clearly explained. We needed to modify the rental dates, and it was easy and their responsiveness is great and reliable.
Thank you!
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(Translated by Google) I booked through Autentik Canada, Véronique was great and suggested the vehicle we needed. The hostess at the Thrifty reception was very kind and smiling, the car was perfect. Thank you to both of them.
(Translated by Google) Friendly staff who provided us with very good advice. The agency is well located, right in front of the arrivals, and the waiting time to get the vehicle was relatively short (about 40 minutes). Moreover, we got an upgrade on the model. I recommend this agency for its ease of use and rates.
Perfect, nothing to complain about.
(Translated by Google) Very satisfied with Thrifty Montreal. I waited barely 40 minutes to complete the formalities and collect my vehicle. They upgraded me by giving me an SUV, perfect for covering the miles.
Great value for money
(Translated by Google) For a very reasonable price, I was able to get a very comfortable car (Toyota Corolla LE). The pickup was a bit long but the return was super fast.
(Translated by Google) Car was good with an upgrade, the least good was waiting at the car return.
(Translated by Google) We had booked the car for Monday morning at 11:30 AM, and when we arrived, the agency on 5th Avenue was closed. We had to call Authentik Canada to find a solution, and Jessica asked us to return to the airport to get another vehicle, which we did, but in the end, we only got it at 4:00 PM and had to return to the hotel to pick up the suitcases, so half a day was wasted plus taxi fares to go to the airport. But we are very grateful to Jessica who was very efficient and went out of her way to find us a replacement vehicle. However, we are very angry that the agency did not inform us that it would be closed and accepted the reservation. [...]