Car rental
Very good experience
(Translated by Google) No problems impeccable car in the top of the chosen range, punctuality friendly and attentive staff
Very good value for money
Easy and affordable booking
(Translated by Google) We took a puncture assistant and other options, on the proposal of the AVIS employee without really understanding whether it was useful or not. Arrived at the rental, it is too late to understand the subtleties or other assurances. We do not understand why this insurance is not just mandatory or would it duplicate basic insurance?
car type
(Translated by Google) A bit small for a standard type where we originally had to be able to fit 4 suitcases and there only 3 fit in the trunk. Not very comfortable and not much recovery on the climbs. Type KIA SOUL
A bit expensive rental for this type of car.
Hassle-free car rental
(Translated by Google) Handling of the vehicle and return of the vehicle efficient and without worries. Vehicle meets our expectations.
Delighted with autentik Canada but poor Avis provider
(Translated by Google) Avis St foy vehicle with worn front tires and snow tire in September, it was necessary to change vehicle and when returning the latter the oil light is on, fortunately I returned it that day and my trip did not last 10 days moreover. Daphné dautentik was very responsive and did her best to obtain the change of the vehicle.. thank you
return of the vehicle
(Translated by Google) Hello
When picking up the vehicle at the Montreal convention center, we are informed that the return of the vehicle at the Montreal airport will be charged $30 because even if it is the same city, it is not the same. agency .
At the counter we are shown photos of the vehicle that we promise to send us by email to see the difference (scratches, etc.) between the pick-up and the return. WE NEVER RECEIVED THIS EMAIL
The agent at the airport of the Hertz agency ??? shows us a slight scratch on a wing which we are unable to prove that it existed during the pick-up for lack of email not received.
We are waiting for the final settlement to draw all the consequences.
[...]
a reservation at the top
(Translated by Google) The reservation made via Authentik Canada was simple and efficient!
Long live the mountains!
(Translated by Google) Excellent service at Authentik; you are not pushed to buy additional protections.
Assurance
(Translated by Google) Ok clean and perfect car. If you have personal insurance, validate that you are already covered because they will want to sell you insurance at the Dollar counter.
Easy
(Translated by Google) friendly and professional staff
Very good organization
(Translated by Google) The rental went smoothly, the Authentik service is attentive and available. Everything was settled in advance.
Very well organized
(Translated by Google) Welcome to Avis, a new car is provided to us. Quick formalities.
Reception and driving of the vehicle at the Top
(Translated by Google) We were very well received at the reception of the vehicle. Very accommodating staff and good advice. Very easy to use and easy to drive vehicle. Admittedly, the trunk is a little small but we knew that before. The description of the vehicle already mentioned it.
Car rental from September 17 to September 21, 2022
(Translated by Google) No bad surprises.
Everything was clear in the contract.
Good car.
Thanks
Very satisfied.
(Translated by Google) Very warm welcome at the Quebec airport agency. Very good condition of the vehicle, no problems.
SUper
(Translated by Google) Upgraded in the choice of vehicle. New vehicle (3000km on the clock) and very pleasant staff.
Perfect
(Translated by Google) It was perfect. Welcoming staff, responsiveness, simplicity and professionalism, plus good explanations and a lot of fluidity to pick up the vehicle and return it to the agency
Satisfied
(Translated by Google) Fast service. Quality vehicle (large SUV category requested and we had a BMW X5). Particularly competitive price and no unpleasant surprises.
perfect
(Translated by Google) Competent and pleasant staff. We even got upgraded. No concerns to report.
just a little far from the hotel on foot with your suitcases to reach the place of reception of the vehicle. Taking a taxi is preferable
Quick welcome and advice
(Translated by Google) Everything was perfect
Car rental
(Translated by Google) A 3-hour wait to pick up the vehicle because it lacks staff too long even if the staff was available and really nice
family car rental
(Translated by Google) Quick and courteous welcome. By cons instead of a Hyundai sonata, I had a Toyota camri. Body a little damaged but not serious for me. The GPS should be included automatically ;)
Quick easy return.
first week OKE, 2nd week too many kilometers
(Translated by Google) the first week days 1 and 2 in Montreal were enough, beautiful old town and the climb to Mount Royal is worth it.
Then pick-up of the car and on the way to Mont Tremblant, very beautiful panoramas from the summit.
On day 4, Omega animal park activity, the animals are only looking for carrots and pressing against your car.
Ottawa is also a beautiful city.
Then Toronto, the city of buildings. Half a day is sufficient.
After departure to the Niagara Falls, impressive from the walk, in the boat (cold shower) and in the underground. At night, they are also illuminated.
The next day cruise in the thousand islands, interesting comments.
Thousand islands towards Orford, many kilometers transition. at Orford, ascent of Mont Orford; beautiful panoramas. Visit also of the abbey of Saint Benoît on the lake and Mansonville on the border (old barn and old wooden bridge just on the border.
Orford - Baie Saint Paul for a cruise of the high gorges which were canceled due to wind and operating since September only on weekends and holidays; so no luck. retrace our steps to reach Baie Saint Paul (far too many kilometers) and unfair information.
Baie Saint Paul to Tadoussac for a whale safari a little disappointed. Then return again to Baie Saint Paul (many kilometers)
The next day again almost the same itinerary for the bear safari (the guide informs us about the life of black bears and then direction mirador to meet these charming creatures, thank you to the guide). After direction Quebec (still many kilometers )
Quebec is a charming and lively city, we took the ferry to Levis and from the boat we have a very beautiful view of the upper town.
The last day return to Montreal airport, delivery of the vehicle and boarding the plane for the return to lma Belgium
[...]
Upgraded but car with winter tires in summer
Car rental
(Translated by Google) Thanks to your site, the rental of the vehicle was quick and above all very reliable.
Thank you also for the regular follow-up that you have offered.
Katherine
To avoid
(Translated by Google) Despite the voucher, we waited 2h30 to get a car. Unacceptable! Next time we will choose another company!
Good experience
(Translated by Google) I received a larger vehicle than the one I had reserved. It was very good it was more comfortable. It was in good condition and well equipped.
On the other hand, the recovery of the vehicle keys did not satisfy me:
- 1 hour wait. 1 single person who manages 2 agencies at the same time.
- no tour of the vehicle carried out, I was made to sign a paper with the condition of the vehicle when I had not even seen it.
- no instruction for the quick handling of the vehicle. Not everyone is used to automatic gearboxes or car options.
[...]
Very satisfaying
(Translated by Google) Very long pick up at Calgary airport. Very quick return to Vancouver airport. No issues with the vehicle.
(Thrifty) decent prices, poor customer service
(Translated by Google) Upgraded to a Toyota Rav 4 on the spot, so very cool. The basic prices displayed are very correct, however, moment of panic the day before to recover the car. We see that the lessor does not accept DEBIT cards. However, in France we mainly use this payment system and we were almost refused the rental. So we called customer service several times to find a solution, to offer a bank mandate if we don't have a credit card.
The customer service turns out to be a call center, probably in India with almost stupid agents, who answer and repeat the same answer in a loop, completely off the mark. We want to contact the agency directly rather than going through the call center, and the numbers provided are not connected to any line behind.
Finally, we had to go to an agency, by transport 20km from the city to hope to speak to someone in the agency who will confirm whether or not our debit card passes.
Good news: French debit cards are different and work well in place of the required credit card.
Bad news: the number given by Thrifty for customer service is a premium rate number (we paid €18 twice for 2 calls of 7 minutes)
Also note that out of the 7 minutes, 4 minutes are dedicated to guidance to find the right service by typing the right numbers, that in these 4 minutes they also state all their terms and conditions to save time, and money, to end up falling on a useless agent to which the best decision and to hang up since they bring no help.
[...]
very good vehicle
(Translated by Google) clean and very well maintained vehicle thanks to authentik canada