Car rental
Additional charge without justification from Avis
(Translated by Google) Hello,
On our return we had the bad surprise to find that Avis had taken €57.61 from us without warning us or telling us what this sum corresponded to. This direct debit was made on the last day of the contract. We are still trying to find out why. The car was returned in the condition in which it was given to us.
In addition, the car was in very average condition from the start:
- at each start the car emits 4 strident beeps and indicates that maintenance is required
- at least one of the bearings was dead and made a loud and unpleasant noise when driving
- the brakes made the car vibrate abnormally when braking
- of the 4 tires, 3 were smooth complements and one was new. (a previous customer probably had a flat tire and only the flat tire was changed when all were dead).
In summary this car was really not reassuring. We wondered every day if we were going to be able to finish our trip. This car had 62,000 km and obviously no service has ever been done. Brakes, bearings and tires are dead. A car should never be rented in this condition.
Finally Avis rented us a wreck instead of a maintained car and took additional sums from us at the end of the contract without telling us why.
Quebec and Quebecers have left us with wonderful memories, only the toyota corolla registered FMX5503 was a (big) black spot during our trip.
[...]
Perfect car, but perfectible AVIS agency
(Translated by Google) I had reserved a JEEP Compas (or equivalent SUV) and got an almost new KIA Seltos. Both are compact 4x4s of the same size, nothing to complain about. Very good relatively economical car for a 4x4 (6l/100), but which is sorely lacking in torque and "howls" to climb the slopes of Northern Quebec. On the other hand, in the plains of Montreal, it is a super pleasant car.
I am a little less satisfied with the agency which, with three lines around the same counter for two unfriendly employees, makes the wait a bit long. On arrival it is less annoying, but on departure plan so as not to miss boarding..
That said, overall I'm very satisfied.
[...]
Vehicle rental
(Translated by Google) We are very moderately satisfied with the vehicle we rented. Unreliable vehicle provided (tobacco smell, non-functional handbrake, excessive mileage, under-inflated tires and engine overhaul requested).
Booking an SUV via AUTHENTIK CANADA
(Translated by Google) Recovery requested at the airport, a bit chaotic because there was an error in the location of the car and it was necessary to search a bit. She faithfully drove us over the 4000 km covered during our journey. Back to the airport box, still looking for a gas station (no indication found) to fill up before. Finally an employee gave us directions to get there. It would be a good idea if this is also in the Authentic Canada Roadbook or if AVIS tells us somewhere. We weren't the only ones shooting! [...]
Good experience
(Translated by Google) Friendly and efficient reception. A bit of a wait on the way to the counter. Vehicle not available on our arrival but quickly resolved by a category above our reservation, recent and clean. The only disappointment: prices having increased a lot compared to the prices we had noted at the beginning of the year.
Satisfied but with some reservations so as not to be dissatisfied
(Translated by Google) not the requested vehicle, upgraded of course but with a 4X4 which consumes more. No rear shelf to hide the suitcases that are in the trunk. GPS outdated and difficult to fix
Ras
(Translated by Google) Very good only downside for the wait of more than 1 hour to pick up the car.
To flee
(Translated by Google) Very good welcome from the agent at the counter. Very helpful person.
On the other hand, once arrived at the basement car park, the agent in charge of giving us the car is completely excited. I ask him to speak softly to make it easier to understand English: he ignores my request.
After asking me for my driver's license, when he sees that it's an old cardboard model, he "balances" it on the counter.
This gentleman then gives us the keys to the vehicle and disappears without telling us where he is.
When I ask him a little later for more details on the automatic transmission, he takes me for a retard and orders me to free up the parking space. Only his colleague Daniel tried to help us to try to catch up with the situation.... I strongly advise against this agency while this character is on site.
The vehicle was correct and in line with our expectations.
[...]
montreal toronto
(Translated by Google) nothing to complain about. perfect service
Service and responsiveness, attractive price
(Translated by Google) Authentik offers interesting additional services and benefits as part of a car rental.
I regret that when I arrived at the rental company at the scheduled time, no car was available. I had to wait 1h30 and suddenly I fell at the time of traffic jams. I had to cancel the plans for my day! Too bad when time is running out
Impeccable
(Translated by Google) Perfect car for our trip. Very caring Avis agency
No problems, everything worked fine.
Rented a Nissan Versa car but I got a Hyundai kona
(Translated by Google) I had taken a subcompact for 4 large people and 3 pieces of luggage for a 1 month road trip, it is not possible to give a Hyundai Kona instead where every day we had to put the 2 large suitcases back 'about 23 kg standing up and head to tail so that they fit in the trunk which is super small and we had to take a cabin suitcase and a travel bag in place of the 5th traveler, although apparently the trunk of the Nissan Versa is bigger. I had rented through Authentik Canada from Avis and I am not very satisfied. I went to pick up my car at the agency on a Sunday, no cleaning had been done either we took it in good condition or we were waiting for the only person who ran the agency to do the cleaning and there were people coming to pick it up their rental car, every time she would give a car to the back of the building she would lock the door to the agency and ask everyone to follow her behind and she would give the car and we would go back…… we have never seen this!!!!! So if we had to wait for the cleaning each time….. because unfortunately I have the impression that no car had been cleaned well if we accepted we returned it as it is but it seems that they had been disinfected!!!!! When we handed over the car, it was another person so I talked about the size of the trunk and wanted to show my photos, but I heard myself say: Ah yes, it was 3 small suitcases, you Europeans believe that …….there are even families who take compact cars. Finally, you could see that she had nothing to do with it. We drop it, who comes to Canada with a cabin suitcase? Unless you have a foothold. our friends each had a big suitcase since they arrived in Montreal and we left them in Quebec and fortunately, we who were here for 2 months and were coming back to Montreal were able to get by, but it's not bad when 'we met French people in Tadoussac who had asked for a small car and where they were given a big one that was less practical for them, I really think that it comes from the agency where we take the car….. She did rolled, no particular problem, that's the main thing but be careful with the luggage !!!!!!! [...]
Long check-in at the airport, very fast check-out.
(Translated by Google) No GPS on the vehicle or at the Thrifty agency, too bad.
The vehicle was made available with insufficient tire pressure and lack of engine oil.
Vehicle meets our expectations
(Translated by Google) High-end vehicle; cabin comfort and good road holding
One word: PERFECT
(Translated by Google) From the availability to the delivery at the end of the circuit, everything was perfect.
Very satisfied
(Translated by Google) The best possible choice and an upgrade to an SUV.
Perfect for our 4 week trip.
Next time it will be with you without hesitation.
Thanks.
Perfect
(Translated by Google) Everything went extremely well.
We finally got a Kia Seltos which we really enjoyed. It is perfect for 2 large suitcases. The only thing missing was the shelf that covers the trunk and prevents you from seeing inside, but we had no problems despite this (the rear windows are heavily tinted).
Acceptable
(Translated by Google) We had a Toyota Corolla instead of the Kia Rio.
Very well equipped vehicle, 66,000 km, but front tires worn almost to the witness, lack of parallelism and very dangerous braking system. The car shakes when braking in the mountains.
Good car but dangerous for road trips in the Rockies, rather intended for short journeys on the flat.
[...]
Perfect
(Translated by Google) It was perfect, the car was in excellent condition and the staff lovely.
Quality and service!
(Translated by Google) We arrived in Montreal around 7 p.m. When we arrived in the room where all the rental companies are, stress! dozens of people line up! I thought ''Another two hours wasted'' But surprise, at Thrifty, two people at the counters and 3 staff members. In a few minutes we were in our rental vehicle. I recommend AUTHENTIK CANADA because the price is very competitive and the service lives up to our expectations. THANK YOU! [...]
Perfect
Very satisfied !
Beware of the scam!!
(Translated by Google) When we took the car, we declined all optional insurance. Upon return, the rental company charged us for more than 700 dollars; Refusal on my part, but Avis wanted to debit my account with the bank imprint. Fortunately Mastercard blocked the payment and Authentik Canada solved the problem the next day so that everything was back to normal.
Perfect / quality and cost.
(Translated by Google) The car was new and reliable. We did not wait for the delivery of the vehicle and the return was ultra-fast.
Location au top
(Translated by Google) Agency very well placed, very satisfactory welcome
Fast file management
comfortable car
Nice we got an upgrade in the model of the vehicle
Lessor lacking seriousness and professionalism
(Translated by Google) The car had been reserved through your site and paid for. Very pleasant welcome at Avis by the lady present. She offers us an upgrade and a GPS. We accept . She gives us the sheet of the vehicle with the defects checked, we go down to take our vehicle but it turns out that by going around the apparent shocks were not mentioned. We take pictures and go back to the reception. She ticks off the places that we indicate to her on the sheet. Back to the vehicle that had not been washed outside !!!. Contact and at this time a light indicates that the windshield washer reservoir is empty!!!! Nobody at Avis of course so I open the hood and fill the tank myself. Finally the start. We were expected at CACOUNA around 8:00 p.m. Slowing down on the highway = braking and at this moment metallic noise on the rear felt at the level of the pedal, this noise reproduced with each braking. I call AVIS where I took this vehicle and they explain to me that the previous customer had returned the vehicle with a lot of sand and that there were certainly grains of sand between the pads and the disc. I reported a metallic noise to them. The person told me that if I did not the car to drop it off at AVIS at the Quebec Airport which was not at all my route. Ok detour by this agency. Explanation to the person at the reception who will try the car and who comes back telling me that he would not let me leave with this vehicle. So major problem on the brakes that had escaped AVIS Montreal???? So we take a new vehicle and surprise by wanting to clean the windshield and well no liquid or pump HS or what do I know!!! in short, we arrived at CACOUNA at 10:00 p.m. instead of 7:30 p.m. We were doing about 400 km a day, I only cleaned the exterior windshield (the interior was dirty and full of super marks with the low sun at the end of the day) when refueling of gasoline. So a crucial lack of professionalism in the delivery of a vehicle rented by AVIS. And to close, by checking my accounts I notice an amount debited but I don't know what it corresponds to because no invoice has been delivered .......... so who will send me my invoice? Thanks [...]
same agency as in France
Chevrolet
(Translated by Google) the vehicle was not a WW but a Chevrolet (equivalent model). We had to come back to the counter to have the faults registered because nothing was reported (broken and hullless mirror, scratches on the entire right side)