Car rental
Problem communicating with Authentik Canada?
(Translated by Google) When the vehicle was returned, we were asked for fees related to options already paid to Authentik Canada (insurance, return of the vehicle to another place than at the start)
Eventually, Thrifty admitted their mistake by assuring us that they would send a corrective email, which they never did!
Luckily we had no problems on the road…
Not terrible
(Translated by Google) Very disappointed, a completely damaged car. For the contract it was marked unlimited kilometers but it was only 200 kilometers per day. I was expecting a luxury car and got a vehicle with dents all over which was not rated. I had to go back to the notice counter to wait once again to justify the additional impact. The brakes worked very badly with tremors this car saw 85000 kilometers [...]
Correct experience
(Translated by Google) Affordable rental in terms of price.
Easy and fast recovery of the vehicle... which had not been cleaned and which had not been filled. The lessor made a commercial gesture to take this state of affairs into account.
Car rental during our 3 week stay
(Translated by Google) Good car, cleanliness ok when picking up in Montreal.
Quick formalities, good support and road advice from the person at the counter.
No pb during the road trip.
Only reservation, we wanted a more compact vehicle for 2 people and because of the unavailability we were forced to book a "Full Size" vehicle, Chevrolet Malibu with an additional cost.
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Hassle-free car rental.
(Translated by Google) Very pleasant and very professional staff.
Clear, clean and precise explanation with a proposal for an upgrade to have more space, which I accepted.
top rental
(Translated by Google) We rented through Authentik and we were delighted. We had a vehicle that met our expectations, a new vehicle with less than 2,000 km on the odometer, a full-option Chrysler.
No surprises on arrival or at the delivery of the vehicle. I recommend
Very good value for money
Flawless
(Translated by Google) Support for a larger vehicle than requested. Nice surprise.
Very fast pick up and return.
Good rental company
(Translated by Google) No worries, car ready when we arrived.
Thanks to Mohamed and Jerry
Easy rental
(Translated by Google) Thanks to Authentik Canada, the process is easier
Car rental went smoothly.
Car in order but GPS charged 2x...
(Translated by Google) The catch was quickly but the GPS (option that I had reserved during my reservation) was not taken into account. Result, when receiving the vehicle, I had to ask for my GPS option because they had not planned a car without GPS... they had no other vehicle available in my category, they had to give me a higher category vehicle so that I could have the GPS but I had to pay almost 300.- more... [...]
car = smaller model (chevrolet spark) gps unusable.
(Translated by Google) 1) reserved car = paid with GPS supplement (rental company not informed; I had to insist a lot to have one.)
2) Car received = lower model (chevrolet spark) ...
3) The rental company insists on renting me a bigger one but with an additional charge => I refuse. (I keep the chevrolet spark: (for 20 days all the same)
4) By unpacking the gps (the next day 100km further => unloaded + no charger or cable in the pocket => unusable: I used maps on the phone the rest of the days)
5) default key empty battery on board the next day with (open / close door operates randomly) used manual key to open and close door half the time.
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Very satisfied
(Translated by Google) I am very satisfied to have chosen Authentik Canada. The car was perfect for us, in line with our expectations.
Compliant
(Translated by Google) Compliant, good value for money, good car
An insurance of $170 to be paid in addition to the recovery of the vehicle. Low fuel consumption
I was offered another vehicle, mine not being available
(Translated by Google) I was offered for the same price a ram 1500 with still winter tires on May 22 and without a step to get into the vehicle vehicle be told that the vehicle was not available
Very good car, however complicated recovery...
(Translated by Google) Car model consistent with our reservation. However, recovery of the complicated car at Toronto airport, a lot of time wasted (almost 2 hours) at reception because of problems understanding what was or was not included in our reservation. Credit card did not work, but debit card yes, the exact opposite of what the rental company indicated. On the other hand return to the airport of Montreal top, very fast. [...]
poor delivery Reviews
(Translated by Google) I am very disappointed and not at all satisfied with the condition of the vehicles, I suffered several problems
the 1st car seemed very old, the engine made an abnormal and very deafening noise
I asked to change the vehicle at another Avis agency in Ottawa, but the vehicle quickly reported alerts to change the oil quickly, the maintenance had not been done correctly, I am very unhappy, this serious fault would have could put us in danger on the road
after reporting the incident to the hotline, I went to another agency in Gatineau, an Avis employee noticed the problem and filled the oil tank with new oil, which allowed me to finish stay in better conditions
the 2 vehicles were clean inside and out
the positive aspects are the fast processing of the order, the price, and the telephone reception and in the agencies
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Nothing to say
(Translated by Google) Alright ! No problem
insurance option not communicated when booking
(Translated by Google) This is generally the case with many car rental companies, but the additional cost of insurance is not provided for when booking and it is when you pick up the vehicle that it is communicated and strongly recommended.
We are happy to have done business with you.
(Translated by Google) Your service, your staff, and the car we are delighted. The next rental will be with your company.
Do not take the option of full prepaid
(Translated by Google) We paid a full tank in advance but returned the vehicle with 3/4 full but no refund!
The Thrifty Montreal team is TOP!!!
Perfect
(Translated by Google) The car was very good and perfectly met my expectations for the trip I had planned. Only small negative point the high price of the insurance that I paid at the rental agency.
I recommend with eyes closed
(Translated by Google) We arrived in Montreal the day the highway to the airport was blocked, so there was a huge delay in car returns to the agency. The staff apologized many times and did everything possible to resolve the situation as quickly as possible.
Car in very good condition. No worries about the return.
I recommend
Comfortable
(Translated by Google) Had a Toyota Camry and it was easy to drive and fun.
Decent rental cars. Easy service
(Translated by Google) Very friendly front desk employee. Little wait. Possibility to return the vehicle to another agency
Very good rental
(Translated by Google) Everything went well. The agency was very available and efficient.
Vehicle more spacious than expected and well equipped
(Translated by Google) Although the car had some minor scratches (immediately reported to the Avis agency), the vehicle fully fulfilled its function (comfort, space).
Only downside: we had ordered a GPS, but we did not find this function in the on-board computer.
On the other hand, this was largely offset by the presence of the Apple CarPlay / Android Auto functions (much more precise and user-friendly than a classic GPS). 4G coverage is very good, even outside urban areas (eg Laurentides, Mauricie), but you need to provide some data on the mobile plan (1-2 GB for 10 days)
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Excellent value
(Translated by Google) We obtained and returned our car very quickly, we took the full franchise buyout option for a low price.
Very good vehicle reception
(Translated by Google) Nothing to say about receiving the car at Avis Budget plateau Mont-Royal: very warm welcome, no waiting and advice for driving in Canada as a bonus! To recommend without hesitation!!