Car rental
ATTENTION REQUIRED
(Translated by Google) SHARING A CAR RENTAL EXPERIENCE AT TORONTO AIRPORT AT "AVIS" FOR 13 DAYS JULY 2023
LAST YEAR WE HAD A CAR RENTAL WITHOUT ANY PROBLEM IN MONTREAL (Palais des congrés) FOR A SIMILAR RENTAL OF 13 DAYS WITH AUTHENTIK.
THE RENTAL WAS TO START AT 7 PM ON 07/21 UNFORTUNATELY THE PLANE ARRIVED WELL AT 5.15 PM, THE ADMINISTRATIVE PROCEDURES VERY QUICK AND THE RECOVERY OF LUGGAGE EVEN MORE SO WE ARRIVED A LITTLE EARLIER THAN EXPECTED.
THE AGENT AT THE RECEPTION STARTED TO CHARGE US 70 DOLLARS WITHOUT EXPLANATION BY EXPLAINING US THAT IT WAS ADDITIONAL GUARANTEES FOR THEM THEN AFTER REFLECTION, WE TOLD HIM THAT WE REFUSED BECAUSE AUTHENTIK SPECIFIED WELL NOT TO SIGN ANYTHING. IN FRONT OF OUR REFUSAL HE THEN SAID THAT IT WAS A COVERAGE BEFORE 7 PM SO AN ADDITIONAL EXTRA COST. AS WE WANTED TO WAIT 7 PM HE FINALLY CANCELED THIS CHARGE AND WE DIRECTED TO OUR CAR WHICH WAS NOT OURS, BECAUSE WE HAD REQUESTED A GPS. SO WE COME BACK TO THE COUNTER FOR ANOTHER CAR, avoiding you all the talks to prove our good faith AND WE WERE UPGRADED. I specify that the vehicle is delivered without explanation or control.
the RETURN was identical, this time we brought the vehicle back 1H before and they wanted to charge us the famous 70 DOLLARS plus 1/3 of the tank (110 DOLLARS)...it was very difficult because I could no longer find the first invoice canceled but finally another agent intervened to cancel this second invoice. I would have done without this kind of misadventure after this beautiful trip and absolutely do not recommend this agency AVIS AEROPORT TORONTO if you do not speak English!
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Easy
(Translated by Google) Easy, knowledgeable staff, car in good condition
3 weeks in Canada
(Translated by Google) We finally had an Infinity QX80 instead of the Tahoé, 7 places also as requested. Quick pick-up at the airport on our arrival and delivery of the keys in less than 5 minutes on the way back to the National agency at Montreal airport. The vehicle was recent, we took out the basic breakdown insurance because it was not included and the excess buy-back just in case. On the 4500 km covered nothing to say, exceptional comfort on the roads and ease of use even in big cities. Thanks to Authentik Canada for your help and precise information during our stay! [...]
Disappointing
(Translated by Google) Deplorable welcome, car upon receipt dirty inside (vehicle with more than 75,000 km), moreover when removing the vehicle notice strongly encourages us to take out additional insurance by saying that the authenticik offer is not insufficient and trying to scare the customer.
Easy, fast and cheap
(Translated by Google) Car rental made in a few clicks.
Immediate confirmation
Price much more attractive than direct (very good negotiated rates)
Very attractive terms of sale.
No nasty surprises
New car and best category given by AVIS
In short, going through Authentikcanada only has advantages.
a lot of waiting.
(Translated by Google) Arrived at the airport, we waited almost an hour to get our car. Both front tires were very worn!
The people next to us got an electric car even though they didn't ask for it and they were planning to do a lot of km.
Very good vehicle for 2 people.
(Translated by Google) Unique opportunity to drive such a vehicle, which we will never have in our everyday life.
Good reliable service
(Translated by Google) contrary to what is indicated, the vehicle was a Ford escape. A bit surprising first impression with the vehicle because a lot of rolling noise at certain speeds but we got used to it. It is true that the coating of the very highways of Montreal is far from being top!
Otherwise, very good service from Avis Montreal. Ras
Upgraded, perfect
(Translated by Google) Thank you Authentik Canada for booking my rental car.
Reactivity to respond to our requests.
Everything was perfect. We had a lot of luggage so the agent kindly offered us a larger vehicle at no extra cost.
I highly recommend and I would not hesitate to contact you again for my future stay in the rockies again thank you Authentik Canada.
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Very professional and friendly service
(Translated by Google) My car rentals went smoothly and without bad surprises. Customer service was present to resolve the flight delay issue with the Avis agency
Problem: when picking up the vehicle
Customer service to review
(Translated by Google) Arrived at the counter, we are informed that there was not the type of vehicle reserved. We were offered an alternative that was not at all satisfactory. After some negotiations, the situation settled down. But 3 hours late and postponement of the planned excursion. The support of the agency was perfect to move her.
Not the right vehicle
(Translated by Google) I had wanted to rent an SUV, I had a normal vehicle (nissan road) because only a small SUV was available, so I offered several choices.
He didn't have a nissan mureno like I had some time ago.
The H10 opinion agency does not have many choices
Better than I had imagined.
(Translated by Google) The vehicle offered was similar to the one reserved but was immaculate. I particularly appreciated the driving assistance, comfort was also part of it. The whole family is delighted. The email from Authentik Canada before departure was also very nice, it allows you to check everything before departure.
Functional
(Translated by Google) We didn't have any particular problems with our Ford Escape.
The reception at Trudeau airport for the handing over of the keys was unfriendly.
Western Canada
(Translated by Google) Very good simple and quick service.
According to reservation
(Translated by Google) Thank you authentic canada
The site offering the best value for money
Reservation delegated to opinion
A 2000 km ford escape in perfect condition
Deposit taxes at a place other than the starting point is very expensive in Canada unlike other countries practiced
Thank you Authentik Canada
great rental help
(Translated by Google) valuable and responsive help from Authentik Canada to rent the car. flawless service.
quick and helpful handling of the rental company at the airport.
No complaints
Very good stay!
(Translated by Google) Our car perfectly respected our request, space and performance! We covered almost 3,000 km without fatigue and very comfortably.
Totally satisfied!
(Translated by Google) We received a vehicle with all the necessary storage space, very clean and also very comfortable.
The service was impeccable and very efficient.
Very satisfied despite the waiting time
Little attention from employees, but reliable car
(Translated by Google) Dodge gran caravan - slight problem of availability at the start - no explanation from the rental company
No problem with the vehicle (2,300 km traveled)
great service
(Translated by Google) Very friendly welcome. Very clean vehicle. Meets our expectations.
THANKS
Great, we recommend it
(Translated by Google) We had a Ford Escape as a vehicle for our 2 week road trip vacation with thifty as the rental company.
I don't know if it's because we left before the holiday rush but we were taken straight away, the staff very friendly and didn't insist when we didn't want to take out the additional insurance.
Attention you will be worth a deferred debit card or credit card for our part we have the Darty credit card which has passed
Clean vehicle with 13000km on the clock.
The return went very well and we got our deposit back a few days later depending on your bank.
But we advise you to really take stock on the day of arrival so as not to have any disappointment on your return, note the slightest impact.
Authentik Canada listens to us and responds quickly to our questions.
We will use them again for our next reservations.
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Avis Rental Nightmare: Modified Booking at
(Translated by Google) My experience with the car rental service was extremely disappointing. I requested to change my original reservation from July 27-30 and add an extra day from July 27-31. I was emailed that it would go from $440 to $517, a difference of $77. However, when I arrived at the Avis counter, I was informed that the reservation had not been changed and that if I wanted to add an extra day, it would cost $130, which was double what had been agreed!
Worse still, I was charged $60, or $12 per day, for an additional driver (my brother), even though the site clearly indicated that if we lived at the same address, there would be no fee (which was the case, even though we weren't married). The other erroneous price displayed in the worst case $10/day and not $12/day!
I immediately called Avis and spoke for 30 minutes pleading with the agent to rectify the booking and add the extra day on their end as it was me who made the original request to add ! However, she simply replied that she couldn't do anything because I hadn't given a second agreement before. It's completely ridiculous! If I ask for an amendment, it's because I want it. I had to write to you by e-mail because I could not reach Authentik by telephone, and you did not proceed with the modification on the pretext that I had not given a second agreement, whereas my initial request was already a clear agreement! I then asked her to at least remove the additional driver fee by changing the reservation to my brother's name and again she couldn't do anything.
On top of that, the agent from Authentik made me waste 30 minutes to finally tell me that she couldn't do anything for me. And to top it off, those 30 minutes were deducted from my car return time, and since I wanted to return it at 10:30 am, I was charged for that extra hour as well!
At the end of this misadventure, I was forced to pay additional fees of $284, in addition to the $440 already debited, which brought the total to $724. A huge difference of $207 from the initial amount of $517, simply because I didn't give a second agreement. In addition, your advertisements are misleading regarding the additional driver, because it was not specified that you had to be married to benefit from this free!
This experience was a nightmare, and I am deeply disappointed with the lack of professionalism and disastrous customer service from this car rental company. I absolutely do not recommend their services and I will look for another option for my future car rentals.
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car rental
(Translated by Google) A quick note to say that everything went well from the pick-up to the return of the vehicle, the staff at the agency answered questions and helped a lot.
the vehicle was reliable and in good condition.
Recommended rental company
(Translated by Google) Services in accordance with the purchase. Almost new vehicle. Simple and effective pick-up and drop-off procedures. Welcoming and very courteous staff.
Very good value for money offered by Authentik Canada
Montreal airport car rental
(Translated by Google) Very easy to learn I recommend the GPS because traffic is intense in Montreal and throughout the territory. Very attentive rental agency staff.
Fast and adapted service
(Translated by Google) Satisfaction at all points