Car rental
very good choice
(Translated by Google) practical car, large trunk!
Quality car but service to be reviewed imperatively
(Translated by Google) We arrive at the garden complex at 9am (estimated time on the internet) to pick up our car and the employee tells us that he has no car and that we have to wait 2h30 before a car arrives from the airport. We were 2h30 late on our day when we had to go to Quebec.
The employee didn't even apologize or make any commercial gesture, he was on his phone and didn't care about our problem. We were at least 7 people waiting for a car that was not there: unacceptable!
Also, the car was not cleaned very well.
Service and organization to review!!
Otherwise decent car.
[...]
Calgary car rental
(Translated by Google) We didn't get the car or type of car requested at all! And we had to wait 1h30 at the airport to get the car. The problem was more on the side of AVIS rather than authenticik who offered exceptional customer service!
Very good vehicle clean and in perfect condition
(Translated by Google) We were upgraded as our vehicle was not available when we picked it up
Good vehicle, nice staff
(Translated by Google) Good vehicle and nice staff.
A small flat on the preparation of the order. When we arrived, the hostess indicated that there was no vehicle corresponding to the size requested.
She made us a small commercial gesture but I find it a pity that the vehicle was not prepared. Had he given our vehicle to someone else because we arrived late at 11:50 p.m. instead of 11 p.m. I didn't ask the question. A defense, they closed at midnight, I think that is also the reason why they could not bounce back.
Apart from this organizational problem which honestly did not penalize us, everything was satisfactory. If we had more luggage as I initially expected, my speech would have been different.
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Rental ok
(Translated by Google) We would have appreciated if we could return the car closer to our return flight. This would have saved me a return trip to the airport in the morning. But it is done well with return by bus via the 747 Expresss
kia sports
(Translated by Google) decent reception. Do not hesitate to ask for additional GPS, because on the KIA, even if there is GPS, it does not always indicate the right place.
VW Atlas
(Translated by Google) A comfortable car with all options.
Perfect for 4 people with 4 large suitcases.
no problem
(Translated by Google) Through authentik canada I was able to find a car rental cheaper than on the usual car rental sites and no bad surprises!
NOTICE experience
(Translated by Google) Car not ready when we arrived, we had to wait 1 hour.
The carpets were soaked, the car smelled damp all week.
The wipers were worn, it was dangerous to drive in rainy weather.
The car showed that the oil had to be changed and the revisions made.
The employee who gave us the car did not tell us about the damage and scratches the car had (blank paper), we took pictures.
[...]
Awesome !
(Translated by Google) Even if AVIS gave us our car 3 hours late, we realized that by not going through Authentik Canada there was no scam, no request for excess insurance, nothing suspicious. Authentik Canada has pre-negotiated the contracts and it's super soothing. THANKS !
Toyota sedan vehicle well suited for 3 people
Authentic very professional
(Translated by Google) I rented a car in Montreal with Avis via the Authentik website. All my questions were answered quickly before making my choice.
When I arrived in Montreal, it was very fast, even too fast, he didn't give me much time to read the general conditions, he often told me to sign there... He gave me the key and the number space and it's up to me to manage!!! I didn't get the car I had reserved.
I had to come back several times, because he forgot to give me the gps, because it didn't work, I found impacts on the car, he just told me if it's less than 2 cms , it doesn't matter ! Take pictures. And I came back one last time to ask how the fuel hood was opened!!!
The GPS that is 20 years old!! didn't work at all. I wrote to authentik, who reimbursed me for the GPS.
Everything went well.
When I returned the car, Avis trusted me, no employee, went to see the car.
In the end, authentic is very serious. I will go back to them no problem.
[...]
invoice and delivery confirmation not received
(Translated by Google) we managed to get a smaller car which lowered our rental costs
For the return, I did not receive any invoice / confirmation by email. It was quite confusing, we had to ask several people if everything was in order
Notice
(Translated by Google) Big enough for luggage and comfortable for the road ahead
Feedback
(Translated by Google) Nothing to say about Authentik Canada. On the other hand, Avis' services were very bad: dirty car, scratched (luckily I had taken a dated and geolocated photo), not delivered in person, not respecting the reserved model...
Calgary Travel
(Translated by Google) Good, but station wagons were jumping on the car. We had a Toyota Camery. In the mountains, it is important to have good brakes. I enjoyed communicating with you in French, but no French there. Thank you!
Happy but can do better in the support
(Translated by Google) When we arrived at the Avis agency, there was no car for us. Even though we had booked it months in advance. They offered us cars that were not adequate for our trip (pick up), or they offered us much more expensive cars (suv) 40 dollars per day more, we didn't want, they went down to 19 dollars per day but it was too much for our budget
So we waited 1h30 to finally have a car as we had ordered. There were several of us waiting, taking our troubles patiently.
We received the keys, but no one explained to us how the car works. Handbrake, fuel cap opening, GPS, starting. We went to look for a man who was in the parking lot to explain a bit to us.
On the other hand the car was a very nice car, completely new 75km. It was a pleasure to drive it.
[...]
Super efficient and no surprises
(Translated by Google) Reliable efficient and very friendly
No reserve we can trust
Rental at Thrifty
(Translated by Google) Perfect from start to finish!
Pick-up of the vehicle a little in advance and to avoid the billing of an additional day, we were offered to return the vehicle to the destination branch a little earlier than the initial schedule. Clean vehicle adapted to our needs. The fees were consistent ($75 for the return to another agency) and quick return, top!
Fast service
(Translated by Google) Efficient service and a satisfying car.
Clean vehicle
(Translated by Google) We liked the rates you offered. The vehicle was in our expectations and in addition it is clean.
Ideal vehicle and fast and efficient service
Very good value for money
(Translated by Google) The vehicle was an automatic Nissan Rogue. Comfortable and easy to grip. For the trunk, ideal for two. A bit small for 4.
Very satisfied
(Translated by Google) I recommend to everyone. Easy to use, the site is well detailed. Better price than if we would have gone directly with the rental company.
to redo. We had a 2021 Jetta. Very economical...
Very good but credit card requirement not necessary
(Translated by Google) Very good rental with favorable conditions (guarantees, prices, additional driver as free spouse).
a downside: it is mentioned that immediate debit cards are not accepted and we ordered a credit card specifically for taking the deposit of the vehicle; it was useless, the VISA immediate debit card went through very well and the rental company told us that 99% of French immediate debit cards went through without any problem, whereas the Authentik site and the advisers I had online told me specified that this was a mandatory condition.
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Car rental for a 14 day trip
(Translated by Google) Complicated beginnings with 45 min of waiting but the result was worth it, New vehicle with an accident on the rear wing but taken care of without problem.
Great, simple and effective
Vacation
New York Vacation Rentals
(Translated by Google) What to say....
Just that I recommend authentik Canada for its very attractive rates as well as the ease of booking.
Serious customer service that responds quickly when I sent an email.
I recommend without hesitation.
Only downside when we picked up the vehicle from Avis, with a long waiting time!