Car rental
GOOD
Alright !
(Translated by Google) Tb Except for the obligation to have the voucher printed in 2023, a digital version could be sufficient.
Otherwise tb car and easy handover procedures.
We are approaching perfection
(Translated by Google) From picking up the vehicle near the hotel to returning it to the airport, everything went very well. It seems that the rental company AVIS had problems with the availability of cars for certain customers, which was not the case for us. Admittedly, the only available car that was given to us (Hyunday Venue) was not well cleaned inside and all dented on the outside. But we preferred to opt for this one because the alternative was a Tesla and when we explained that we were going to tour Gaspésie, our choice was validated by the rental company. [...]
Car rental for 1 month
(Translated by Google) no problem with the car
Hassle-free pick-up and return
Only thing to report the car had not been cleaned outside as inside
Rental with authentic super!! Service A1
(Translated by Google) Renting with authentic was number 1!!
However, once at the AVIS kiosk, things got a little complicated! The AVIS representative did not want to accept my credit card with which I had paid (the full amount) for my reservation, to make his deposit… he wanted us to reimburse each other by authentik and asked us to make a completely different reservation in the name of my spouse with her own credit card. The new reservation was going to cost us more than 3x more than the price initially paid! Luckily, I called Authentik customer service, which resolved the situation in just 5 minutes! Authentik responded immediately and everything was settled quickly! It could have ruined our whole holiday! Thank you authentic!
[...]
Practical Car
(Translated by Google) Different vehicle available _ smaller VENUE model
Nickel!
(Translated by Google) I recommend !
car rental picked up in Toronto and dropped off in Quebec
(Translated by Google) Car corresponding to our request, very comfortable with a very practical GPS (be careful, however, no recent update).
Car rental
(Translated by Google) Good spacious car!
location review Bld Wilfrid Hamel Quebec city
(Translated by Google) very good welcome and very good service from the staff: fast / efficient / smiling
The car was in accordance with my reservation
I recommend this agency
Alright
Alright
(Translated by Google) Avis had just forgotten to provide us with the GPS...
Quick support
Can do better
(Translated by Google) 45 min wait at the counter to take the car! Lack of staff at peak times.
The person who made my file: friendly but did not know that my Kia did not have a GPS (while requested and reserved). So I had to request a mobile GPS.
Kia Seltos corresponding to the reserved category (trunk capacity of 2 large suitcases + 1 small + backpacks), very well equipped except GPS, quite powerful.
BUT not comfortable enough to do 4000km in 2 weeks, our backs are damaged.
[...]
My worst car rental experience
(Translated by Google) After 1h30 of waiting to go to the counter at Montreal airport (as always the organization is zero), I get a very dirty vehicle (inside and outside), which did not have a full tank but only 2/8.
And after 4 days the air conditioning stopped in the middle of a road trip when it was 35 degrees.
The car could be changed the next day but for an even dirtier vehicle and smell of cigarettes that I had to wash and vacuum and deodorize myself.
I have never had such a bad car rental experience. No respect for the customer. It is to believe that the vehicles are hardly recovered from a customer that they are given to the next one without control, without cleaning... it is shameful.
The problem being the Avis/Budget rental agency and not Authentik Canada.
[...]
Montreal Car Rental
(Translated by Google) Overall, we are very satisfied with the rental made with Authentik Canada.
Very competitive rental price and very good customer relationship. We had all the answers to our questions via the chat and the team is very responsive for a name change on the contract.
The only downside is the customer relationship with the Avis rental company at the airport. For the recovery of the car, we had to deal with a very aggressive person from the moment we refused optional insurance and other benefits and asked for explanations on a line of the contract that we did not understand before signing. No one accompanied us to the car for the inventory (you have to take pictures) and no indication of the operation of the car.
The return of the car was done very quickly, with a much nicer person and the delivery of a receipt without explanation. The person just confirmed that everything was good. Upon return, an amount of $1.75 was debited from our account corresponding to @non pkg items. We don't know what that means...
[...]
Satisfied with Avis, category upgrade
(Translated by Google) Despite the rather long wait and a rather slow general service for the reception of the vehicle, this was compensated by a superior category car (Huyandai Santa Fe). So overall satisfied with the rental! And authentic seems to offer very competitive prices compared to direct renters and offers good advice.
Simple, effective, but poorly prepared car
(Translated by Google) Vehicle recovered: Ford Edge (same category as the Grand Cherokee). Almost new vehicle (5000kms).
Friendly welcome, simple formalities, the collection of the car is fast, the return formalities too. On the other hand, the car we got back was incredibly dirty inside (sticky soda stains and crushed chocolate on the seats, crumbs in the storage compartments and storage spaces) and we had to clean it ourselves to be able to enjoy properly. Shame of Avis to let a car out in such a bad condition.
To know: no luggage cache in their rental cars (so luggage only hidden by the tinted windows. But no problem during the stay).
[...]
Satisfied customer
Impeccable car but horrible support 3h wait
(Translated by Google) We had to pick up our car at 4 p.m., we waited more than 3 hours, obviously on booking
To recommend
(Translated by Google) Very good price, good car and very good service on arrival and return
good service
(Translated by Google) We didn't have a RAV4 but a GM product
Stay in Quebec summer 2023
(Translated by Google) The vehicle rental through Authentic Canada went very well. We appreciated the services of Authentic Canada and those of the service provider Avis. Both are recommended. Vehicle meets our expectations.
PERFECT
(Translated by Google) WE ARE DELIGHTED WITH THE VEHICLE AND IN ADDITION WE WERE UPGRADE
Very satisfied
(Translated by Google) Very good vehicle. Good welcome.
A satisfied customer.
(Translated by Google) O top with 1 car better than what I had imagined with 1 professional staff but for the personal discount, not French. Too bad and regrettable.
Wonderful experience
(Translated by Google) Authentik Canana accompanied me in an exceptional way upstream for the Reservation of my vehicle in Calgary. The attentiveness, kindness and availability of their agents, especially Jessica, is EXCEPTIONAL. This is unheard of for me. We have changed our Reservation about ten times but it has always been done with pleasure.
In addition, Authentik offered to accompany us during the recovery of the vehicle because we do not speak English well. What availability. What benevolence. The vehicle has been reserved in Calgary. He was expecting me an intermediate category SUV. We had a SANTA FE. Very large and very comfortable vehicle.
Do not hesitate, book with Authentik to avoid surprises, scams, and stress. Avis will attempt to provide you with puncture and glass breakage insurance. It's up to you, but the essential guarantees are included in the price. exceptional experience no regrets. I would come back to Canada and go through Authentik
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Satisfied
(Translated by Google) Despite waiting at the airport to pick up the vehicle, I was entitled to a better car than expected as a reward for this wait..
Chrisler 300 S.. superb
Quality service
Perfect
(Translated by Google) We had a Ford Escape, which was great.
I recommend very good value for money.
Easy to order, very good communication, and quick to pick up and return.