Car rental
(Translated by Google) We were supposed to have a Chevrolet Spark or equivalent and got a fully equipped Toyota Corolla. Great car. Everything went very well from the key pickup to the drop-off. If I return to Canada, I will go with Authentik Canada again.
Fine, but disappointed
(Translated by Google) We had booked an SUV and ended up with a 4X4. We chose the option to return the car with an empty tank because we were told at the counter that there were no gas stations near the airport and that the price per liter of gasoline was cheaper than at the pump. This is false because Thrifty also charges taxes on the fuel. We were completely fooled because there is a gas station 15 minutes from the airport. [...]
(Translated by Google) A little wait to pick up the vehicle and without asking for anything, Thrifty made a commercial gesture (upgrade) of the vehicle very quickly.
Vehicle in accordance with the one agreed upon at the reservation
(Translated by Google) Really great
Immediate pick-up at the airport.....Very comfortable Nissan Rogue....Nothing to report over the 3500 KM traveled
Quick and efficient return process at the end of the stay
We will choose this type of vehicle again for our next stay
(Translated by Google) Very good service with offers from all local companies. No problems at the Avis Budget agency downtown. We didn't get the Nissan Rogue but the Nissan Murano with GPS included.
(Translated by Google) No worries when picking up and returning the vehicle, very good contact with the staff, perfect car for our three weeks of road trip.
(Translated by Google) Not too much waiting at the counter and the good news of an upgrade
(Translated by Google) From the rental, to the reception, through the return of the car, everything was easy, simple, and fast, with great customer service. I have no complaints, excellent value for money.
(Translated by Google) I had a small problem with the reception of my vehicle at the rental agency which resulted in additional charges.
Charges that could have been avoided with a little more information (a detail, but an important one). In the end, Authentik made a gesture and refunded half of the additional charges.
If I had to make a comment, I had asked specific questions about this point to Authentik, who told me that it was fine (additional driver with whom I am not a couple), but it didn’t go through with the rental agency. So, since it’s an “error” in information from the agency, they could have paid the full difference in the extra charges. Even though half is already very good. That’s my only remark.
[...]
(Translated by Google) No worries with this agency, clean, new vehicle, compliant with the rental.
Authentik is really available and listens to you.
Thank you to Marine Degotte
(Translated by Google) Reassuring experience because you are helped or advised by professional specialists from Canada if needed.
(Translated by Google) We had to deal with very unkind and unprofessional staff upon our arrival at Budget. No explanation about the deposit, a ridiculous explanation for an extra charge of 43 dollars (maintenance of snow tires?), a scratched vehicle, which we were able to report on the rental contract. However, upon return, a friendly and quick young lady. The deposit was apparently not cashed. There's still that extra charge we paid. I reported it to Marine Degotte, who always responded very quickly and kindly. Nothing to say about Authentic Canada, except thanks to Marine. [...]
(Translated by Google) A bit of a wait to pick up the vehicle at the airport. Otherwise, perfect service.
(Translated by Google) Everything is done easily from the estimate, the support until the return, and the accuracy of the quote thanks to Autentik Canada hassle-free vacations.
(Translated by Google) Good experience with this rental, car met our expectations. Note, there are no gas stations on the road between Montreal and the airport, nor at the airport itself. You must exit around the airport (a few minutes), with a GPS it's quite easy. No cart available at the car return level, it’s a bit of a pain when you are heavily loaded!
(Translated by Google) Very good service from Authentik Canada. Vehicle pickup with very clear instructions. Excellent service from AVIS partner as well.
(Translated by Google) Perfect organization
(Translated by Google) Information, follow-up on the file, reception at departure and arrival, vehicle quality: everything was perfect, thank you.
(Translated by Google) We picked up the vehicle easily and quickly at a downtown agency that suited us and returned it in less than five minutes at the airport near the terminals. Nearly new vehicle, great experience, absolutely nothing to complain about. Thank you Authentik and Avis for making our nearly 2000 km journey easier!
Competitive price and speed
(Translated by Google) We benefited from a new KIA SELTOS car.
Pleasant to drive, efficient for the route we had planned, 3800km without any issues.
Spacious and comfortable.
(Translated by Google) Great car, we are pleased to have encountered pleasant and attentive gentlemen, we thank you.
EFFICIENT car rental with good value!
(Translated by Google) Very good choice with easy booking and good value for money. Great ease of pick-up and return at the airport. The SUV vehicle was in excellent condition and everything went well. However, I hesitated to give 4 stars because 53€ was deducted from my credit card as a deposit after return. This corresponds to a small note of 79CAD on the contract provided on the day of pick-up as an estimated amount but without any correlation and without further oral explanation because I did not add any insurance or option at the time of pick-up. [...]
(Translated by Google) I liked the responsiveness, but what I did not understand was that they wanted me to add insurance, especially since Authentik had clearly informed me that the coverage was included, except for tires and glass breakage.
(Translated by Google) Lack of cleanliness of the car at the rear center armrest
(Translated by Google) The pickup and return of the vehicle was very fast (15 minutes) and we were also upgraded to a quality SUV, nothing to say, thank you!
(Translated by Google) No difficulty
(Translated by Google) Very good welcome
(Translated by Google) GPS too expensive
(Translated by Google) I recommend! Simple and effective!