Car rental

(Translated by Google) We had the option to choose between three models, and we have a vehicle with few miles, almost new. Everything went well with the pickup and return at the airport. Quick and simple. However, the photos taken by the rental company with a wet vehicle didn't show the scratches on the bodywork, so I took photos myself since the rental company didn't do a walk-around with us. [...]

(Translated by Google) We rented a car for a 15-day road trip in Quebec, everything went very well. Good follow-up by email, several location choices for the rental location, clear instructions, quick car pick-up/drop-off. Renting a car is always a real headache with a good dose of stress, and it was very pleasant to finally be able to rent with peace of mind. I recommend it! [...]

COMPLIANT VEHICLE BUT NONEXISTENT SERVICE

(Translated by Google) The vehicle we rented meets our expectations. Nothing to say about the service Autentik Canada.
However, when picking up the car, the person just checked, had us sign the contract, and handed us the keys. No explanation on the basic operation and especially we shouldn't ask too many questions (we were alone in the agency so there was no stress of making customers wait). And then upon returning, we just drop off the car, they check the mileage and we barely have time to make sure we have taken everything out of the vehicle. [...]

Waiting time far too long to retrieve the car

(Translated by Google) Very good service from Authentik. Very good communication. I recommend this agency.

As for the rental company AVIS:
The wait time to pick up the car is way too long. I don't understand why we can't complete all the relevant information online before arrival (e.g.: driver's license number...). Even after providing all our information at the AVIS counter (which takes too long), we still have to wait to get the car. The queue was so long, it doesn't make sense. They should hire more staff or rent out fewer cars.
I had reserved the car for 10am and got the car only at 11:15am. This is unacceptable. [...]

(Translated by Google) Flexible and pleasant staff. Perfect vehicle.

(Translated by Google) Having rented a full-size vehicle, I was offered an electric vehicle which is very good, but not being used to it and given my journey over a week, I preferred a combustion engine vehicle. They offered me an American brand which I am a fan of. 4x4 and powerful, just happiness. Almost an upgrade. Thank you.

(Translated by Google) Staff of the agency very pleasant and responsive to help us in case of difficulty.

Car rental at Mont Royal Plateau

(Translated by Google) We were very happy with the services from Avis. The vehicle perfectly matched our expectations and the initial description - we recommend this rental company!

(Translated by Google) I had planned a very long journey (18500 km) in the USA and Canada, the vehicle offered was very suitable, I had no particular problem. I recommend this rental company offered by Authentik Canada.

(Translated by Google) Super comfortable car ideal for a long road trip, we traveled more than 2000 km without any back pain. However, be aware that there are only 2 real seats at the back.

(Translated by Google) The service from both Authentik Canada and the Thrifty rental company was perfect. Very good communication with Authentik and very professional with Thrifty. We did not wait either at departure or arrival. Explanations about the vehicle (new!), the contract (without extra charge), and quick check out. Thank you.

Almost perfect

(Translated by Google) Car matches the description, in perfect condition and very clean.
Car return was quick and easy.
The only negative point was the wait to pick up the car.
A very positive point was that mentioning Authentik Canada prevented the rental agency from pushing expensive and unnecessary services given the insurance already included.

(Translated by Google) Everything went well. Thank you very much!

(Translated by Google) First of all, I had good service with Authentik Canada and quick responses when I had questions. I used the car rental service provided by AVIS. There wasn’t much of a wait at Calgary Airport to pick up the car, unlike with other providers. The type of vehicle we had rented wasn’t available at the moment, so we were offered a larger vehicle that would have nearly doubled the fuel cost. Therefore, we waited for the desired vehicle type with a very reasonable waiting time. However, our vehicle was in a deplorable condition. It was so dirty that it was impossible to determine if there were any imperfections during the vehicle inspection. After discussing with the service and to avoid waiting longer, we still rented this vehicle. We paid for the cleaning fees. We didn't ask for a credit, but I find it deplorable to leave a vehicle in such condition for customers considering the amount paid. [...]

(Translated by Google) Hello, we are extremely happy with the car rental made through Authentik Canada. This is the second experience we have had. In 2023, we were already very happy, which is why we trusted Authentik Canada in 2024. Authentik served as an intermediary for the Avis branch on Jean Talon Street in both cases, and the service was impeccable. The car was ready as planned upon our arrival, and this year, we had a car of a higher category than the one requested. We will not hesitate to go through Authentik again next time. [...]

(Translated by Google) Good listening, good reception. Absolutely nothing to criticize. Top-notch.

(Translated by Google) Car rental without hassle
Easy and quick vehicle pickup
Very good reception at the AVIS hotel H10 Montreal agency
Easy vehicle return at the airport
Impeccable vehicle

(Translated by Google) From the reservation to the return of the vehicle, everything went very well.

(Translated by Google) The rental of a vehicle for 6 people for 15 days went without any problems. The advertised prices were respected, no bad surprises. Information provided by Authentik was clear and precise. I recommend.

(Translated by Google) We got an almost new car.
The pickup and return of the vehicle were quick.
We are very satisfied.

(Translated by Google) The recovery of our vehicle on Sunday 16/06 was done easily and matched our reservation, an SUV model, in this case, a Jeep.
The return was more complicated because it was on a public holiday, Canada Day, so the Vancouver agency was closed, and we were not informed. However, we returned the keys as indicated.
No unpleasant surprises in terms of pricing.

(Translated by Google) On June 18, 2024, I took possession of a brand-new Ford Estate from the AVIS office at Montreal Airport. I discovered at the first stop that it did not have a license plate, except for a temporary cardboard one taped inside the vehicle's ceiling with an expiration date fortunately compatible with the duration of my stay! More serious: according to the contract, I was supposed to have a GPS, but it had not been activated by the owner and I was unable to do so because it required a code provided by the vehicle manufacturer. Therefore, I traveled about 3000 km without GPS and got to know many Quebec "dead ends" and experienced some unpleasant road wanderings during my journey! Finally, on returning to the airport to return the vehicle, I endured huge traffic "jams" and didn't have time to refuel before returning it. As a consequence, I had to pay a penalty of 350 CAD for a half-empty tank, which is about 10 times the price per liter at the pump or, in other words, a third of the rental price of the vehicle for 13 days—a real racket!
Despite these inconveniences, the vehicle, which was new, was quite efficient, even though I had to figure out some of its functions due to the lack of information given by the rental company at the beginning, and consequently, I certainly couldn't fully enjoy all its features.
In conclusion, it is necessary to insist on getting some explanations at the beginning (GPS, ...) even if it is not customary in North America. Also, never return a vehicle with a tank that is not full. [...]

(Translated by Google) Very good support for our car rental
Clear instructions, quality of the vehicle, cleanliness of the vehicle, ease of reception and return of the vehicle during the stay

(Translated by Google) The recovery of our vehicle was extremely long. An hour in line to reach the counter (because one line for three rental companies) then the paperwork and they tell you that your vehicle is not ready and you have to wait an additional hour.
No condition report at the recovery. Just simple photos to take ourselves. The return was very simple and very quick on the other hand.
We did not get the type of vehicle we ordered but ultimately better considering the condition of some roads. [...]

(Translated by Google) Great services, everything was okay

(Translated by Google) Quick pickup in the city of Montreal with just as quick return at Toronto airport with AVIS. Everything went very well, we even got a small SUV at no extra cost. The Authentik Canada offer was very comprehensive; we only took one additional optional insurance without any pressure from the rental company.
I particularly appreciated the follow-up from Authentik Canada: quick responses to all my (numerous) questions from my advisor, the possibility and assurance of always being able to reach someone in case of a problem. It's very reassuring.
I only discovered Authentik Canada when I was looking for a car rental. If I had known about this agency before, I would have gladly entrusted them with organizing my trip to Canada! [...]

(Translated by Google) We didn't get the chosen vehicle. The AVIS company offered us a recent and larger vehicle at no extra cost. We were therefore able to enjoy extra comfort for our 10-day trip on Vancouver Island. The car was low mileage and clean. We chose Authentik Canada because it had the best price. Very good follow-up service when I had questions about returning the car.

Impeccable

(Translated by Google) Rental at Montreal Airport. Impeccable welcome. It takes about an hour for the preparation and pickup of the vehicle. Recent and fully equipped vehicle, Chevrolet Malibu. Thanks to Authentik Canada. Quick and hassle-free vehicle return. A big thank you to José from Thrifty for his warm welcome and to Marine (Authentik Canada) for her valuable advice and detailed information on vehicle recovery fees. Her support until the end of the rental was exceptional. I highly recommend their services for a hassle-free car rental experience.

Thanks to Authentik Canada and Thrifty (Montreal Airport) [...]

(Translated by Google) We booked through Authentik Canada. Everything went very well, with many exchanges with our advisor before our arrival. Once at the Toronto airport, we easily found the Thrifty agency. The staff was very welcoming. The vehicle matched the chosen category.

(Translated by Google) The chosen vehicle was not available, but the person at the reception gave us an SUV instead. Very pleasant staff.