Car rental
(Translated by Google) Nothing to say about the price and the condition of the vehicle. However, after 6 hours of travel, waiting 2 hours at the reception to pick up the car is way too long. Many clients in the same predicament and some particularly unhappy, which puts a bit of pressure at the start of the trip. Otherwise, at the reception they push to add options to the contract. On the other hand, dropping off the vehicle on return is flawless. No time wasted. [...]
Very professional
(Translated by Google) Comfortable car. Quick check-in and check-out.
Excellent rental
(Translated by Google) A perfect new Jeep vehicle. Very practical. Pleasant to drive. Ideal for family
The rental is easy to set up. No surprises
The return process is exceptional; you arrive, you are greeted, you park, you return the keys very quickly
(Translated by Google) Susyane was very attentive and highly responsive in organizing the rental of our car. We received very good service and were even upgraded. I highly recommend their service!
(Translated by Google) Car in perfect condition, spacious, possibility to rent a car seat. Just disappointed with the customer service upon returning the vehicle.
(Translated by Google) I used the services of Authenticities Canada for car rental. All the prices I found were exorbitant. Except on Authentication. Honestly, I thought there was a scam, but reassured by the reviews, I went for it. Everything went perfectly, no surprises, good follow-up by email. Really the best, I highly recommend with eyes closed.
(Translated by Google) The first car we had reserved did not work and we were upgraded. Very pleasant driving experience.
(Translated by Google) Traveling for more than a week from Calgary, Alberta, very satisfied and happy to have gone through Authentik Canada, the team (Danika in particular) is responsive and answered all my questions very precisely. No surprise upon arrival, I got a vehicle of the right category, new (6000km on the odometer) and with all the options indicated on the site at the time of booking, no issues during the rental or when returning the vehicle (AVIS company). I recommend 100% and thank you. [...]
(Translated by Google) Everything went well with Authentik Canada! However, with the budget a bit less so. First, I was offered a car that was too small (lower range) and since it was too small, I was made to wait 30 minutes to get a car of the right size. Apart from this unpleasant surprise, everything went well.
(Translated by Google) Very good vehicle review
(Translated by Google) Delay in vehicle delivery compensated by an upgrade to a luxury SUV at a lower cost and a warm welcome from the agent. During the booking, communication with Authentik Canada was smooth and efficient!
(Translated by Google) The rental went very well.
Mixed location
(Translated by Google) After many financial setbacks regarding the rental of our car (too many people handling the files), we were asked for payments already made! We went to pick up our car at the reservation time, and surprise, no car! We were told 30 minutes which turned into a 1 hour and 40 minute delay, which disrupted our schedule given the distances in Canada. In short, our car was washed in 15 minutes, not disinfected, and still quite dirty inside!
We decided to extend the rental by a few hours (5h20) and we were charged an extra day, with them saying they gave us a gift of 1 hour. I decided to write to Authentik Canada to express our dissatisfaction, and they said that given our extension, that’s how it is and that our car cannot be rented out at the end of the day (ironically, young people were waiting for the car just like us in the morning), and they would see what they could do about the condition of the car.
In short, we are very disappointed with the customer service and the lack of disinfection of the car. I had to clean it myself with wet wipes!!!
I do not recommend Avis and the Desjardins center in Quebec City.
[...]
(Translated by Google) The car was very clean. It was comfortable and very pleasant to drive (NISSAN ROGUE). There were some issues using the integrated GPS. It worked very well the first few days then suddenly stopped. We had to use Android Auto. It's a pity that the car's manual was not made available to us (in paper or PDF).
Good experience with Alamo on our rental in Quebec
(Translated by Google) We chose Authentik Canada for our car reservation in Quebec via Alamo.
Easy access to the car on our arrival and ease during the return.
Only downside, we asked to extend the rental by 2 days but the rates were exorbitant!
(Translated by Google) We rented a 7-seat minivan for our 16-day trip to Quebec through Authentik Canada. Very competitive price with additional options compared to direct rental agencies.
Vehicle picked up from Avis agency... did not match the reserved vehicle but was changed the next day to a perfectly suitable vehicle (Chrysler Magnifica S) and ideal for our trip.
Very satisfied with our choice.
[...]
(Translated by Google) Hassle-free car rental,
Easy access to the airport whether for departure or arrival.
A bit of waiting at the counter.
Upgraded
(Translated by Google) Very friendly staff. A bit of a wait at the start but for an upgrade, so no problem. Very quick return.
Excellent
(Translated by Google) The delivery and return of keys are very quick, simple, and complete.
(Translated by Google) Upon our arrival, the person at the counter was absent. She had closed her office earlier that day. We had to call her to come. Otherwise, very spacious and clean car. On the return, drop-off at the airport went very well.
(Translated by Google) very quick check-in at Montreal airport, the employee was eager to get rid of us, an additional charge of 113.13 euros without any explanation!!!
(Translated by Google) Thanks to Avis, no worries at the vehicle reception, very friendly welcome, quick process, we even had the surprise of being upgraded, with a new and ultra well-equipped vehicle, beyond what we had booked. Same for the return of the keys at the airport, a quick check in 5 minutes and it was done. For my part, a very good experience, thanks to authentic Canada, always listening to us, very good communication, call on them, only positive, I will go through them again without hesitation. [...]
(Translated by Google) Very clean car, very quick pickup, received the car we requested, very courteous people. The only drawback is that we had to pay an additional amount of more than $500 since we returned the car to a different location.
Rental for 3 days
(Translated by Google) A very pleasant welcome, a magnificent car, and very flexible procedures, I highly recommend.
(Translated by Google) Everything was perfect. Value for money was on point!
(Translated by Google) We are very satisfied with our car rental experience with Authentik Canada: customer service team, quick responses to our questions, and excellent follow-up on the case.
(Translated by Google) Vehicle has computer bugs in the central console screen and USB ports. The driver window sometimes gets stuck and refuses to close.
(Translated by Google) We are completely satisfied with the service provided by Authentik Canada and especially by Danika Latreille.
We will not hesitate to contact them again as soon as we return.
(Translated by Google) An hour late at the airport, no vehicle available so an upgrade but it costs a lot more in gas. Vehicle not full, I had to line up again to clear things up, in short.. okay.
(Translated by Google) The car was almost new (a few hundred kilometers) and very comfortable. The pickup went well and the return of the vehicle was easy.
