Car rental
Car rental
(Translated by Google) Hello, picking up the vehicle in Montreal went very well. Very friendly staff. On the other hand, to return the car to Quebec, we had to wait 2 hours because there was no one at the Discount counter of the Concorde hotel. Cordially. Mr BERLIOZ
Quality of the rented car (model and cleanliness) but flat on the NOTICE procedure
(Translated by Google) Hello,
1/ When signing the documents, there is a charge for the 2nd driver. We have rectified this element (in accordance with the document received by Authentic Canada which specified that the 2nd driver was free).
2/ When booking the vehicle, we took the GPS option ($10/day).
Out when taking the vehicle, we found that the car was equipped with an integrated GPS.
So we immediately went back to the AVIS counter to return the GPS (not useful) and asked to remove the GPS option that we had taken. The employee informs us that she cannot do anything and directs us to customer service (by telephone): impossible to reach.
In the end, a good vehicle but you have to be careful about the documents to sign and a blatant observation that the customer's interest is not taken into account (what about having 2 GPS in a car)
[...]
Very good rental
(Translated by Google) very happy with the Authentik Canada service and no problems with the rental... everything was perfect. thank you.
Perfect
(Translated by Google) Efficiency in resolving our doubts before booking.
Everything went very well.
Customer service to highlight
(Translated by Google) I received impeccable service from my advisor Laurence. She answered all questions and apprehensions with courtesy while confirming the correct information. I would recommend your company without hesitation.
Very happy
(Translated by Google) 100% satisfied.
Collection and return of the vehicle.
Very happy
(Translated by Google) Due to its locking system, the car I was supposed to rent would not lock as long as I stayed within 15 meters, unless I waited 15 minutes. Annoying for parking at the campsite or near your hotel. Without any problem and quickly, the agency changed our vehicle for a more expensive model but for the same price.
Fast service. I recommend !
Very good rental
(Translated by Google) Very good agency with shuttle to take you and bring you back to the airport. The rental was a Ford Escape (instead of a Chevrolet Cruze) and not a Huyndai Sonata as indicated above.
car problem and pick up
(Translated by Google) We thought we had a Chevrolet Cruze, finally we got another brand. Finally, not long because in fact there was no air conditioning, so back to the St Leonard agency to get another vehicle. We are offered a second one, one of the tires of which is punctured! Finally, the third vehicle, whose air conditioning works, but this time, we find forgotten boxes, pens... in the doors. In short, it made us lose more than an hour on our already busy schedule!
The return went better...
Be careful, by mistake, we took a paid highway for a few kilometers: we have already been warned that there will be more than $15 in management fees.
[...]
Satisfied
(Translated by Google) Good rate and no problems with airport pickup, checkin or checkin out.
Authentik Canada: Exceptional Service
(Translated by Google) This is the second time that we have used Authentik Canada's service for car rental, and we can say that this service is simply exceptional! First, the prices for car rental are the lowest you can find. In addition, this includes unlimited km, damage insurance and a free additional driver. Second, communication with the advisor is easy, in French or in English. Finally, renting the car with the voucher received from Authentik Canada is very easy and hassle-free. Thanks! [...]
Very satisfied with the very useful advice from Chloé and the rental at discount.
(Translated by Google) For the second time we have used the services of AUTHENTIK CANADA and we are delighted. Next time, we will contact Autentik Canada again and recommend it to other travelers.
Excellent support and responsiveness from Authentik Canada
(Translated by Google) Following a bank card problem on a Sunday (eve of the car recovery day), Authentik Canada was able, thanks to its emergency organization, to resolve the situation on the same Sunday.
Thank you for recommending the Discount company to me.
(Translated by Google) Very good reception service at Discount. Special thanks to the manager.
Very good car received: new HONDA CIVIC.
Errors and little explanation
(Translated by Google) Difficulty finding the Discount counter (installed in a hotel) The attendant seemed distracted; No explanation. The manual was in English; The deposit has not yet been returned.
Finally the jeep drove well and we found the air conditioning
Everything went very well
(Translated by Google) My advisor responded quickly to my emails with the jet lag, great!
At Discount an upgrade imposed by a 2018 Chevrolet Equinox SUV which had just 3000kms, in other words the car is new for the same price!
The first fill-up is to be paid, $85 (we fill up for $60 in general, so a bit expensive)
I was just surprised after booking that the rental company is not at the airport, it is 3km away, but a free rental shuttle runs every 15-30 minutes to go and return (gate 9 for YUL because mentioned nowhere)
Quick pick-up and even quicker return, friendly staff.
The file is not yet closed, I hope not to have any unpleasant surprises
We did 3400kms with this car without any problem, without full insurance (parking spaces are huge and Canadians are respectful of other people's property, not a scratch)
[...]
Complicated booking and slow response. Great vehicle. Very good value for money.
(Translated by Google) On the site, the choice of the vehicle, the price and the detail are very easy except the choice of the pick-up agency which is very poorly done since between the location on the plan and the list to be selected, the names do not are not the same. This forced us to call an advisor on the phone (it's a toll-free number, well done). On the phone there was not much enthusiasm to help us. We receive an email telling us that within 48 hours maximum we will have a confirmation. We only received it five days later despite a call in the middle to hurry, because we were less than 15 days from departure. No more consideration. Good point, it contains a summary of the highway code. Very practical (to review point 7 bad copy / paste). On site, from the pick-up to the return of the vehicle, everything went extremely well with AVIS. The vehicle was a very comfortable Volkswagen Jetta. The value for money with Authentik Canada is excellent. Note that on the AVIS site, I had not been able to find a vehicle with a pick-up in Montreal and a return in Toronto, while on Authentik Canada, it worked when they went through AVIS. Curious. [...]
Satisfied !
(Translated by Google) Rental at discount from June 9 to 29, 2018.
Originally rented a sedan and upgraded for free upon arrival.
Reduction offered on gps rental ($7 per day instead of $10) and the same for the insurance of a second driver.
Very quick vehicle return.
To recommend.
Good performance
(Translated by Google) Please note, our insurance did not cover all risks, so we had to pay extra for at least assistance (which was not compulsory, but reassuring in the rockies... we are not immune to a puncture for example). The return of the vehicle to the Calgary airport was super-simple and quick.
flat
Perfect service - car bigger than the one rented
(Translated by Google) Perfect rental. competitive rates. We also benefited from an upgrade. Very happy with both Authentik Canada and Discount Quebec
Superb rental
(Translated by Google) We were 5 friends for our vacation in the United States and ending up in Canada we loved Leaving with Authentik Canada no worries what happiness. THANK YOU
Kia Optima car
(Translated by Google) They switched our car with a Kia Optima. I didn’t know this model. Really good car. Thank you. The reception was quiet fast and efficient.
Avoid Authentik Canada
(Translated by Google) No agencies with this name therefore obliged to do all the companies to find our reservation, of course it was not indicated in the email. 350 euros of additional costs during the first rental, due to the fact of leaving the car in a city different from that of departure. 2nd car rented with the oil change to be done. A day lost for a change of car with no compensation. REALLY DO NOT CHOOSE THIS AGENCY. [...]
Excellent
We had a pass
(Translated by Google) Very happy with the service of the price and in addition no surprise at the end everything is good in addition he speaks French.
ENJOYED WITH OUR STAY
(Translated by Google) I recommend AUTHENTIK CANADA. Everything went very well for our car rental. Everything was perfect ! Chloé listened to all my requests and provided excellent follow-up. It was a pleasure and it's very reassuring to have Chloé by our side! Thank you very much!
very good rental
(Translated by Google) everything went smoothly
the car was even new.
it was a ford focus
(Translated by Google) Car with 63,000 km with many small dents on the bodywork and underbody. Otherwise very pleasant to drive and economical.
Very well received at the Quebec agency on the outward and return journey.
Vehicle rental without false notes
(Translated by Google) We went through Discount, everything went well both for the recovery of the vehicle (downtown Montreal) and for the drop-off at the airport. The airport agency offers a super convenient shuttle service. Our car was a subaru outback, well equipped and very pleasant to drive considering the number of hours on the road we did. I really recommend using Authentik Canada for booking, it's simple, clear and no surprise fees. [...]