Car rental
(Translated by Google) The Authentic site is clear and it's the best offer I was given, therefore I recommend it without reservation. On the other hand, the waiting time to pick up a vehicle at Thrifty leaves much to be desired. It lasted a little over 2 hours and 30 minutes and I almost missed an important appointment that I had to reschedule twice. Again, Authentic had warned me!
(Translated by Google) Once again, thank you to AUTHENTIK for the support during the high season. More than a commercial approach, a desire to protect the customer so that they benefit from proper service at a fair price. Emilie successfully replaced the one who had so well accompanied our vacation in western Canada. Proof of a company that has values, that values people, and shares all this with its staff. [...]
(Translated by Google) The provider turned out to be Avis. 1h45 of queuing on the D-day to pick up the vehicle during a busy week in August. A "we're hiring" sticker probably justifying such a line. I can understand high traffic, but what I understand less is that there was not a word of apology, not a smile. I politely asked if I was guaranteed a vehicle with a trunk for 3 suitcases as planned. The only very dry answer was "you'll see, I don't know."
On the other hand, the return process was very well orchestrated.
The little surprise that is not explicitly indicated in the quote: airport fees.
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(Translated by Google) Very attentive and accommodating
(Translated by Google) I am delighted to have chosen authentik as a travel partner. I was able to obtain the car I wanted, the pickup was quick at the airport as well as the return. Highly recommended, very good value for money.
(Translated by Google) A car rental in good condition: the car had dimensions suitable for our luggage.
The interactions with Authentik Canada were pleasant and the responses always quick; Highly recommended!
Impeccable service
(Translated by Google) The service offered by Authentik is impeccable, easily reachable by phone, answers to our many questions, clear and effective written communication! Thank you Authentik Canada!
(Translated by Google) The car was very nice, modern, fully equipped. But big problem: the tank had not been filled.. a bit inconvenient to have to go to a gas station right after picking up the keys..
(Translated by Google) We rented our vehicle from the Avis agency located in the Desjardin complex. We waited 1 hour and 30 minutes before being able to get the car (early August, a very busy period), and there was a problem with the contract drafting.... However, the advisor was able to correct the error before we left with the vehicle...
Once these issues were resolved, we were able to fully enjoy our stay! The car met our request, was in perfect condition, and had no mechanical issues during the 2 weeks of rental.
Good value for money.
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(Translated by Google) Bodywork in poor condition, high mileage, tire worn out, a flat and a chip on the windshield.
(Translated by Google) After a long journey accompanied by jet lag, it was difficult to accept a 3-hour wait to retrieve the car. Once this inconvenience passed, we were satisfied with the car.
(Translated by Google) We had a Jeep Compass. There were four adults seated comfortably. But if you have four large suitcases, they won't fit in the back of the vehicle, so choose at least a Jeep Wrangler.
(Translated by Google) Difficult access to the agency due to roadworks (to return the car, you have to take a one-way street in the wrong direction), no inspection of the car upon receiving and returning it, however, very satisfied with the vehicle: spacious for the 4000km we had to travel.
(Translated by Google) Car rental at Avis
2 hours of waiting at the airport to pick up the car (1.5 hours waiting at the counter due to low staffing, and when we finally reached the counter, we had to wait an additional 45 minutes because the car was not ready, even though it was reserved for a specific time.)
Upon return, no explanation was given, I was told everything was settled but later I saw that 499 dollars had been charged to my credit card without knowing the exact breakdown (estimated cost of child car seats was 395 dollars at the beginning of the rental)
In short, I do not recommend at all.
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(Translated by Google) The provided car, a Polestar 2, was absolutely excellent.
(Translated by Google) Thanks to Authentik Canada, we were able to get a comfortable vehicle for a very competitive price compared to traditional rental companies.
Thank you to Authentik Canada for following the subject.
(Translated by Google) Undoubtedly the least comfortable part of the stay (waiting on site, vehicle pickup), but Authentik Canada was responsive in addressing the situation. Thanks to our travel specialist for their help!
(Translated by Google) Nothing to say about the AUTHETICK handling. No issues, the information was clear and precise. Thanks to them.
The rental with AVIS did not start well. We arrived at 5 PM instead of 10 AM due to a flight delay. The reception was rather very cold (perhaps normal in Canada). The staff allocated us a vehicle without providing any details. We wandered in the garage to find it. A rear wing was scratched and it was not noted on the agency's document. We had to find the staff, who were not exactly receptive. They did agree, with proof, to note the scratch on the document.
The return process was much easier.
The car was a Toyota RAV4. Big name but it was a low-power car and with 5 adults inside, climbing hills was sometimes tough.
Otherwise, the vehicle was recent and very clean (apart from the scratch).
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No worries
(Translated by Google) Vehicle in accordance with our request.
Downside: the vehicle was not available upon our arrival, we had to wait for more than an hour.
(Translated by Google) Even though the vehicle was delivered late, it was almost new and very comfortable for the long trip we took.
Returning the vehicle on Saturday was very convenient.
So very satisfied with this rental.
Superb car
(Translated by Google) Very satisfied with the service, only small downside, the car pickup where we waited a very long time to get it (01H00). It was very hard after 07H00 of flight. Otherwise, the car return was very quick.
(Translated by Google) Over 2 hours of waiting to get the vehicle. Two counters open for an airport as large as Montreal's can't work. The vehicle itself was very satisfactory.
(Translated by Google) The vehicle is suitable for 4 adults and one child. Good luggage capacity as you can lower a seat all the way at the back. With one more child, it's impossible: the trunk is really too small. The V6 is sufficient for driving up to a maximum of 100 km/h and the consumption of 12 to 13 l/100 km is reasonable given the size of the vehicle.
Good reception and good service
(Translated by Google) We retrieved a car after a short 10-minute wait and a Halifax-Montreal flight delayed by 1 hour.
Good experience
(Translated by Google) The car was pleasant just like the welcome at the airport agency. Given the technology onboard the car (a Buick Avenir), we regret the lack of integrated GPS. With this service, it would be perfect.
(Translated by Google) The car was perfectly in line with our expectations, clean and in perfect condition. The reception at pick-up and return was very professional. No issues with this rental.
Spacious SUV-type car
(Translated by Google) Spacious and suitable car; however, one tire was deflated and the brake pads were worn.
(Translated by Google) Authentik's service is reliable, I received several reminder emails to ensure proper follow-up on the case. The car rental market has become much too expensive in recent years. But with Authentik, we were able to access a rental with no insurance deductible for the price of several other companies where insurance is extra. The car was pleasant. However, the service at the airport was very slow, apparently AVIS didn't have enough cars for the customers and we had to wait a long time. [...]
(Translated by Google) I am generally satisfied but I did not appreciate the long wait (about 2 hours) to get a vehicle at the time of departure.
To avoid!!!
(Translated by Google) When retrieving the vehicle, one tire was under-inflated. We waited 45 minutes for a technician to arrive to take us to another public parking lot in Toronto 15 minutes away to see him take a compressor out of his trunk to inflate it. A total of 1 hour and 30 minutes wasted! We got a gesture on the return fees and free second driver coverage although it was supposed to be free in such cases. We eventually had to inflate the tire 3 times during our trip, and upon returning to Montreal, we were blamed for causing the flat tire and they refused to close our file until they received an email from Toronto confirming our statements. Still having no news 2 days after returning the vehicle, we went back before returning to France and insistently obtained the closure of our file as it was. Due to our strong legitimate insistence, we were informed that we were placed on their blacklist… Authentik Canada, change partners! [...]