Car rental
Reasonable rental at decent price
We booked a mid-size and got a Nissan Kicks which was ok. It didn't have a rear parcel cover which meant suitcases and bags were on display if the vehicle was left which felt a bit risky. Pick up from Avis Banff was ok, it took a while as there were many people in line. Note: If collecting on a Sunday (Banff Avis is open for 4 hours) make sure you leave plenty of time. We waited around 45 mins and it took 10 mins to process our pickup. Drop off at Calgary airport was quick and simple. Rate was very good through Authentik and customer service was great. [...]
Good experience
Easy pick up via Hertz at Montreal airport. Choice of Ford or Nissan. Usual sales pitch but we had already taken out extra insurance. Authentik Canada were excellent at comms and clear about what we should expect. Would definitely use them again.
Great service
We bought rental car insurance in BC, Canada before we went on this trip. Thrifty car rental agent did not hard sell us anything.
We thought we booked Toyota Rav 4 but we got Nissan Rogue, but we were fine with it.
Out plan was to pick up the car in Toronto, and drop off in Montreal. The Thrifty agent suggested to prepay the gas as Quebec's gas price tends to be more expensive than Ontario, and we were glad that we accepted her suggestion.
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Car Hire from Thrifty in Calgary
Driving the car was excellent, exactly met our needs for our 2 week trip. With regards to collection of the car and the interaction with the desk staff this was not a good experience. Long delays (almost 2 hours), staff were not very customer friendly , minimal eye contact and very minimal customer interaction. However sometimes staff are just having a bad day. Overall I would use this service again. [...]
Calgary Hire
I had a Jeep initially. Not big enough. For no extra cost they upgraded to a bigger one. Enormous. Just watch out for previous damage. Our windscreen had an indentation from a previous stone impact. I was constantly worried it would split and expand, and that I might suffer financially. I hadn’t noticed the windscreen injury till after I took on the second car.
Quick and easy service
It took 15 minutes to organise, pick up and drive away. The as ordered vehicle. Very easy.
I good rental
We had the car for two weeks and everything was good. The car was fairly new and more than met the spec. The only complication was that Thrifty did not send a receipt at the end of the rental.
Decent car rental company.
A 'no fuss' company. Did not try and up-sell insurance.
Would rent from National again :)
Easy Rental
Great service from Authentik Canada, who provided a great service
Thrifty car rental
After a long wait in a shared queue - one queue serves Thrifty, Hertz, etc etc - the rental car was not ready despite the fact that I had booked a specific time slot. I was asked to do a walk around in the dark garage which made it difficult to see the scratches on the side. That said, they did provide a vehicle which was more than I had booked (I booked a 5 seater and was provided with an 8 seater for no extra cost). The car ran well and was fairly fuel efficient. The return process was slow as their computer wouldn't print out the return receipt and they added additional tax, including a $1 per day air-conditioning charge. I was fairly sure that my original booking had covered all expenses and I did not request any additional cover. [...]
Excellent service
Highly recommend booking through Authentik Canada. The booking from beginning to end was easy, quick and without any issues. It was also the best price for car hire I could find. Definitely use them again if we return to Canada.
Great service
Picked up the vehicle in Halifax which was easy and straight forward.Dropped off at the airport 8 days later which was slick and smooth and really quite simple.
Excellent Service
I booked through Authentik Canada as had read many reviews. I found them to be competitive and the website was easy to use. On the day I used Avis and actually got an upgrade on the vehicle. Whilst it was very busy in the Vancouver office staff were very courteous. Returning the vehicle was very easy, so would definitely recommend booking through Authentik Canada
Quick and friendly service
Had no problems with Avis at Kelowna airport. Didn’t push to sell other services. Car was clean and ready to go on time. Will use again.
Ok value for money!
On arrival, we had to queue over 1 hour in the collection centre in 30C with no air con. Then didn't get the car we paid for but was offered what seem to be a downgrade. So we paid for a Hyundai Elentra but got a Hyundai Venue (Compact). That might have been a blessing though. The washer fluid ran out after a few days and the car air con didn't work properly. Suspension was terrible although I must admit Quebec roads are terrible. Apart from that, the car was ok. Oh! and one tire had over 10 psi over the recommended pressure. [...]
Volvo Calgary airport.
Excellent car in perfect condition.
Simpler than I thought
Helpful man on the counter who did not use hard sell for additional services. I already knew what I was going to purchase. He explained everything clearly and patiently when I asked questions.
Great car and service
I thought the fee for car drop-off at a different city was unnecessary
Toronto to Montreal
Excellent experience. Easy pick up and drop off at both airports. Car in good condition. No issues over the 2 weeks we hired it. Staff friendly and helpful. Would use them again. Highly recommended.
Road trip
Great experience with authentik - easy booking and good value options on our car. Exactly what we wanted for our three week trip around BC. Only slight grumble was the service from Avis which is usually v reliable. The car had a couple of defects which we resolved but should have been spotted before we set off
Avis
Fantastic and smooth experience
Excellent and smooth rental process. The car practically drove itself through the over 2k road trip we made with it. My next car will be a Ford Explorer with cruise control!
I would definitely recommend both Alamo and Authentik Canada who guided me through finding a rental company from Australia. And also the intermediate SUV
experience!
And a huge thank you to Danika from Authentik for her patience and efficiency!
Nathalie
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Above and Beyond
Really impressed by AuthentikCanada - made our Avis car hire simple, stress-free and a very smooth experience. The free spouse-driver was a bonus, and thank you for the unexpected upgrade on the car as it was my birthday. Great experience, won’t hesitate to use again next time we go to North America.
3 week roadtrip
The pick up at the Airport was fast and easy. The car was the right size for our purpose, roadtrip with a tent. We had some space to dry our tent on the backseat after the rainy days and still enough space in the trunk.
We needed roadside asssistance due to a screw in the tire. Unfortunately it mixed up our scedule for the evening, since we would have made it only 10 minutes after closing time in the evening to the next rental car branch office. Therefore we had to rearrange our booking for the night to get the tire fixed the next morning, which was quite fast and without paperwork on our side.
At the end of the trip, we could also delay the return of the car without any problems or extra fees for a couple hours, since our flight got move to the late afternoon.
All togheter a good experience.
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Easy and cheap
It was flawless, no extras at the counter for now
Super helpful guys in downtown Vancouver
Having experienced horrific hassles in Spain it was a pleasure to be welcomed by cheerful, helpful staff. Despite the heat the cool office and laid back pick up and drop off made this a breeze.
Top quality car and outstanding service thanks.
Had to wait 2 hours for car to become available
Okay, it was a bank holiday in Quebec, but having to wait almost 2 hours for our vehicle was unacceptable - they just didn't have sufficient returning vehicles and all the Hertz ones that stood idle were for their 'Gold Customers' - Dollar/Thrifty are apparently wholly owned by Hertz and have their vehicle bays right next to each other so we could see the dozen plus cars standing unused. The employee dealing with us was clearly harassed but also not very apologetic either - kind of 'tough, that's life' attitude. To be fair however, the vehicle we got was fine and the return process was very simple and quick. [...]
Happy with Service and Price!
We booked our car rental through Authentik to pick up and return our car at Halifax airport. All went smoothly and the price was much less than booking direct with the rental companies or with a search engine like Expedia! I highly recommend Authentik and will be using them for my next trip!
D Stuttard
Good Value - Good Service - just do it. You will not be sorry.
Flawless Checkin
Check in (and check out) was flawless and we were on the road in 10 minutes, Ohh except for the part where the engine didn't seem to start, no one told me it was a silent Hybrid . Everything else was a non event which is exactly the way you want a car hire to be, no problems. I did however see on the last day that there was no spare tyre. Must have been runflats ? but glad I didn't have to find out. [...]