ACCEPTED EVENTS FOR CANCELLING YOUR TRIP WITH THE CANCELLATION PROTECTION PLUS
- Illness, accident or death of a family member or travelling companion (including relapse or deterioration of a pre-existing condition);
- Separation or divorce of guests participating in the trip;
- Natural disasters, epidemics, pandemics or phenomena;
- Civil or foreign war, civil disorder or unrest, rioting, acts of terrorism;
- Strike by the airline company;
- All the accepted events included with the standard cancellation protection.
* THIS CANCELLATION PROTECTION MUST BE PURCHASED A MAXIMUM OF 72 HOURS AFTER PAYING THE DEPOSIT FOR YOUR TRIP
CONDITIONS | ||
The coverage begins as soon as the cancellation protection premium is paid. It ends upon the guest's arrival in Canada or at the time of provision of the first service purchased through Authentik Canada. The cancellation protection can not be reimbursed or cancelled once the premium has been paid. The coverage provides full reimbursement of the cost of the travel services purchased through Authentik Canada after deduction of the price of the cancellation insurance. | ||
| The guest is covered in the event of : | STANDARD Cancellation protection | PLUS Cancellation protection |
| Illness or serious accident (or death) of a close family member or travelling companion. Close family member is understood to mean grandmother, grandfather, mother, father, brother, sister, husband, wife, spouse, child or grandchild | yes | yes |
| Depression or mental, nervous or emotional disorders requiring hospitalization for more than 4 consecutive days | yes | yes |
| Medical contraindication | yes | yes |
| Medical complications following vaccination | yes | yes |
| Termination of employment on economic grounds, provided that said termination was not known at the time of purchasing the trip | yes | yes |
| Professional transfer forcing the Guest to move home during the period of the trip, provided that said transfer was not known at the time of purchasing the trip | yes | yes |
| A summons set for a date that falls within the period of the insured trip, and which is obligatory, unforeseen and cannot be postponed, for one of the following reasons: * Summons for the adoption of a child; * Summons to appear in court as a witness or to serve on a jury; * Summons for an organ transplant | yes | yes |
| Serious damage to your home (fire, flood...) | yes | yes |
| Damage to your vehicle (accident resulting in a total loss or major repair ...) | yes | yes |
| Cancellation for any of the events listed above, by one or more persons having purchased the same trip at the same time as the Guest if, as a result of said cancellation, the Guest must travel alone or with only one travelling companion. *applicable for the reasons below for the PLUS cancellation protection except the ones not accepted | yes | yes |
| Accident or breakdown of air transport (excluding strikes or flight cancellation by the airline company) | yes | yes |
| Separation or divorce of guests participating in the trip | no | yes |
| Any accident or illness that was diagnosed, relapsed, deteriorated or required treatment or hospitalization between the date of booking the trip and the date on which this cancellation coverage was taken out | no | yes |
| Voluntary interruption of pregnancy and any sequelae or complications arising therefrom | no | yes |
| Mental, nervous or emotional disorders requiring hospitalization for 4 consecutive days or less | no | yes |
| Cancellation due to a regular periodic examination or check-up | no | yes |
| Positive test for Covid-19 before your arrival | no | yes |
| Natural disasters or phenomena (e.g. earthquake, volcanic eruptions, floods, hurricanes, etc.) | no | yes |
| Any delay or missed connecting flight due to adverse weather conditions, strike by the airline company or the airport, a terrorist act or any other unforeseeable cause affecting the flight schedule | no | yes |
| Civil or foreign war, civil disorder or unrest, rioting, acts of terrorism | no | yes |
| Cancellations for forgetting to get vaccinated | no | no |
| Cancellations resulting from the non-presentation, for any reason whatsoever, of one of the documents essential to your trip | no | no |
What to do in the event of cancellation
- Immediately inform Authentik Canada in writing, except in fortuitous cases or cases of force majeur, of the impossibility to take the trip;
- In the letter, indicate your name and address, contract number and the motive for the cancellation (illness, professional problems, etc.);
- Provide any appropriate official documentation (e.g. medical certificates) that formally explains the cause of your trip cancellation;
- Provide any other information and original documents requested.
Exclusion of coverage
- Flights booked through Authentik Canada are not covered by any cancellation protections offered (standard/plus)