Car rental
Bad experience
(Translated by Google) The problem is entirely with the Avis landlord and not with Authentik. After having planned our trip out west and particularly our flight to Vancouver (cabin luggage to speed up our airport exit), we showed up at Avis at 12:30 p.m. with the hope of being on our way to Kelowna at 1 p.m. . Unfortunately, we set off at 2:45 p.m. instead. Delays at the counter, interminable wait for the car which was not what we had reserved, only one agent at the counter and unwelcoming, etc... The ultimate consequence is that we had to face late pm traffic which added to the delay. Instead of arriving in Kelowna around 5:30 p.m., we got there at 8 p.m. I can also add that the queue for the agent had become chaotic with 15 customers waiting and only one agent by the time we left. TOTALLY disrespectful and unacceptable. [...]
Avis can do better, no worries on the Authentik side
(Translated by Google) The car was a Toyota Corolla damaged at the front (not reported by the rental company, I had to take pictures to show him) and the car was dirty on the outside (and too old wipers! need to change them ) and also inside (remained COVID masks, cardboard glasses and papers, which I had to bring back to the rental company).
Be careful when returning the rental vehicle
(Translated by Google) We returned the car an hour and a half late because we didn't know it would have an impact on the deposit and we also got into traffic jams we were also charged for two tiny impacts on the windshield and we didn't know . Not if the impacts were there before we took the vehicle
Satisfactory feedback
(Translated by Google) We were more than happy to have taken through the agency
Very satisfied
(Translated by Google) serious agency
Renting a vehicle: Perfect
(Translated by Google) Prices having increased sharply between 2019 and 2022 (multiplied by 3 for a car rental directly from Avis), we found the best offer at Authentik Canada, which allowed us to reduce the bill by half.
In addition, the insurance being included, at the Avis counter, we had no incentive to buy additional insurance.
So a perfect rental.
Alright
(Translated by Google) Car rental was available on time. Thanks.
No problem
(Translated by Google) We took the car near the Toronto station, it was waiting for us.
It was a Toyota instead of a Kia, good surprise!
Trouble free trip around Toronto for 8 days, we returned the car a bit early,
No problem with the receptionist, everything went very quickly.
Upgrade but 3 hours of waiting longer to recover the vehicle
(Translated by Google) Arrived at 9 a.m. at the rental agency, we left with our vehicle when it was past noon.
Endless wait pl’our reach the counter then another wait of more than 1 hour to collect the keys of the vehicle!
Morning of the lost roadtrip!
Only consolation we were upgraded. I have the impression that the vehicles are distributed in the interest or they are available rather if according to the reserved category!
Quick return of the vehicle and no other concerns to report, except for the lack of staff at the rental agency
[...]
Perfect
(Translated by Google) We are delighted to have gone through Authentik Canada for the rental of the car.
The communication is simple and fluid, without hesitation, for a next road trip, it is Authentik Canada that we will choose.
We were also pleasantly surprised by the quality of the booklets made available for free (road trip in Gaspésie) and which we consulted a lot.
[...]
Location Full size
(Translated by Google) The car was almost new, it complied with the reserved category, the only downside was the waiting time of almost 2 hours at the Calgary airport to pick up the car
Thank you welcome and easy booking
(Translated by Google) Good reception even if the fact of not speaking English fluently is a handicap, clean vehicle, however some explanations on certain points would be useful.
Perfect rental of a higher range vehicle for the same
(Translated by Google) Everything went perfectly according to the terms of the contract.
Good reception and impeccable services.
(Translated by Google) Good reception at the counter despite the 4 hour delay of my flight. I had a car of a higher class than the one booked at no extra cost. Perfect.
GOOD VEHICLE
(Translated by Google) We were happy with this rental..
Perfect, excellent value for money!
Good car but...
(Translated by Google) So…the Authentik service, no problem. But the rental by AVIS, it is to be reviewed. Our vehicle... not available. A sedan instead of the SUV (very good condition). In compensation, 125€ that was never deducted from us…so big scam!! NOTICE…never again!!!
Welcome back
(Translated by Google) Very spacious car
With low mileage to recommend
Renter DOLLAR without problem
too long waiting time to pick up the vehicle
(Translated by Google) at avis far too many people and not enough staff to take care of their customer we lost 1h30 to recover our vehicle
A little bit too long
(Translated by Google) We lost a bit of time getting the vehicle's inventory validated. After 8 hours of flight, passing through customs and waiting for luggage, the time wasted doing this inventory is less acceptable, especially than Avis could have done before. Otherwise RAS
GOOD WELCOME
(Translated by Google) welcome
Jeep Gran Cherokee - a real treat!
(Translated by Google) Sup
just a rental
(Translated by Google) completely ineffective assistance service, we had a problem with a tire we had to manage on our own because your authentic canada service, which was very understanding and kind, had trouble contacting them too; be careful despite what the rental company tells you, all insurance included apparently does not include broken glass and punctures
thank you for the information
(Translated by Google) I understand that the amount charged to my credit card was not directly related to the car rental.
This amount was rather taken for return of the car to a different place, insurance and other.
Thank you Madame Dignard for the additional steps to enlighten me and for having answered my questions so well.
Rejean
really average
(Translated by Google) First of all it's not a hyundai but a Nissan...then you are given the keys and not even a little overview of where certain settings are...for my part, I had never had a nissan so I looked for how to adjust certain functions...and while adjusting the mirror it remained in my hands, I went to show it to the attendant and he looked at me as if I were an extraterrestrial...and 2 other times it fell during my rental. .. so in short for me for a first experience I would say that there are some shortcomings and room for improvement for the service after payment. thank you [...]
Very good performance. Very good vehicle. Very satisfied
(Translated by Google) We rented our vehicle from Avis in Vancouver through Authentik Canada. No problems. Very satisfied .
Very well
(Translated by Google) Perfect except for a parking bill of $12 (?!!!) because we returned the vehicle 2 hours earlier!!
Perfect for our Canadian Road trip!
(Translated by Google) We were lucky to be upgraded and to have an SUV so at the top for our stay! Fast and efficient support (however we would have liked to be informed that the agency in Toronto was closed and having to redirect us to the airport was quite complicated...). Return to Montreal ditto simple, effective. No bad surprises everything was very clear in the reservation and respected! Thank you Authentik Canada and Avis [...]
Fast and courteous service with free upgrade.
(Translated by Google) The vehicle was easy and quick to collect, very clean and comfortable. Pick up in Vancouver and return to Victoria with no problem. The prices were very competitive with those offered online.