Car rental
To flee
(Translated by Google) Very good welcome from the agent at the counter. Very helpful person.
On the other hand, once arrived at the basement car park, the agent in charge of giving us the car is completely excited. I ask him to speak softly to make it easier to understand English: he ignores my request.
After asking me for my driver's license, when he sees that it's an old cardboard model, he "balances" it on the counter.
This gentleman then gives us the keys to the vehicle and disappears without telling us where he is.
When I ask him a little later for more details on the automatic transmission, he takes me for a retard and orders me to free up the parking space. Only his colleague Daniel tried to help us to try to catch up with the situation.... I strongly advise against this agency while this character is on site.
The vehicle was correct and in line with our expectations.
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montreal toronto
(Translated by Google) nothing to complain about. perfect service
Service and responsiveness, attractive price
(Translated by Google) Authentik offers interesting additional services and benefits as part of a car rental.
I regret that when I arrived at the rental company at the scheduled time, no car was available. I had to wait 1h30 and suddenly I fell at the time of traffic jams. I had to cancel the plans for my day! Too bad when time is running out
Impeccable
(Translated by Google) Perfect car for our trip. Very caring Avis agency
No problems, everything worked fine.
Rented a Nissan Versa car but I got a Hyundai kona
(Translated by Google) I had taken a subcompact for 4 large people and 3 pieces of luggage for a 1 month road trip, it is not possible to give a Hyundai Kona instead where every day we had to put the 2 large suitcases back 'about 23 kg standing up and head to tail so that they fit in the trunk which is super small and we had to take a cabin suitcase and a travel bag in place of the 5th traveler, although apparently the trunk of the Nissan Versa is bigger. I had rented through Authentik Canada from Avis and I am not very satisfied. I went to pick up my car at the agency on a Sunday, no cleaning had been done either we took it in good condition or we were waiting for the only person who ran the agency to do the cleaning and there were people coming to pick it up their rental car, every time she would give a car to the back of the building she would lock the door to the agency and ask everyone to follow her behind and she would give the car and we would go back…… we have never seen this!!!!! So if we had to wait for the cleaning each time….. because unfortunately I have the impression that no car had been cleaned well if we accepted we returned it as it is but it seems that they had been disinfected!!!!! When we handed over the car, it was another person so I talked about the size of the trunk and wanted to show my photos, but I heard myself say: Ah yes, it was 3 small suitcases, you Europeans believe that …….there are even families who take compact cars. Finally, you could see that she had nothing to do with it. We drop it, who comes to Canada with a cabin suitcase? Unless you have a foothold. our friends each had a big suitcase since they arrived in Montreal and we left them in Quebec and fortunately, we who were here for 2 months and were coming back to Montreal were able to get by, but it's not bad when 'we met French people in Tadoussac who had asked for a small car and where they were given a big one that was less practical for them, I really think that it comes from the agency where we take the car….. She did rolled, no particular problem, that's the main thing but be careful with the luggage !!!!!!! [...]
Long check-in at the airport, very fast check-out.
(Translated by Google) No GPS on the vehicle or at the Thrifty agency, too bad.
The vehicle was made available with insufficient tire pressure and lack of engine oil.
Vehicle meets our expectations
(Translated by Google) High-end vehicle; cabin comfort and good road holding
One word: PERFECT
(Translated by Google) From the availability to the delivery at the end of the circuit, everything was perfect.
Very satisfied
(Translated by Google) The best possible choice and an upgrade to an SUV.
Perfect for our 4 week trip.
Next time it will be with you without hesitation.
Thanks.
Perfect
(Translated by Google) Everything went extremely well.
We finally got a Kia Seltos which we really enjoyed. It is perfect for 2 large suitcases. The only thing missing was the shelf that covers the trunk and prevents you from seeing inside, but we had no problems despite this (the rear windows are heavily tinted).
Acceptable
(Translated by Google) We had a Toyota Corolla instead of the Kia Rio.
Very well equipped vehicle, 66,000 km, but front tires worn almost to the witness, lack of parallelism and very dangerous braking system. The car shakes when braking in the mountains.
Good car but dangerous for road trips in the Rockies, rather intended for short journeys on the flat.
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Perfect
(Translated by Google) It was perfect, the car was in excellent condition and the staff lovely.
Quality and service!
(Translated by Google) We arrived in Montreal around 7 p.m. When we arrived in the room where all the rental companies are, stress! dozens of people line up! I thought ''Another two hours wasted'' But surprise, at Thrifty, two people at the counters and 3 staff members. In a few minutes we were in our rental vehicle. I recommend AUTHENTIK CANADA because the price is very competitive and the service lives up to our expectations. THANK YOU! [...]
Perfect
Very satisfied !
Beware of the scam!!
(Translated by Google) When we took the car, we declined all optional insurance. Upon return, the rental company charged us for more than 700 dollars; Refusal on my part, but Avis wanted to debit my account with the bank imprint. Fortunately Mastercard blocked the payment and Authentik Canada solved the problem the next day so that everything was back to normal.
Perfect / quality and cost.
(Translated by Google) The car was new and reliable. We did not wait for the delivery of the vehicle and the return was ultra-fast.
Location au top
(Translated by Google) Agency very well placed, very satisfactory welcome
Fast file management
comfortable car
Nice we got an upgrade in the model of the vehicle
Lessor lacking seriousness and professionalism
(Translated by Google) The car had been reserved through your site and paid for. Very pleasant welcome at Avis by the lady present. She offers us an upgrade and a GPS. We accept . She gives us the sheet of the vehicle with the defects checked, we go down to take our vehicle but it turns out that by going around the apparent shocks were not mentioned. We take pictures and go back to the reception. She ticks off the places that we indicate to her on the sheet. Back to the vehicle that had not been washed outside !!!. Contact and at this time a light indicates that the windshield washer reservoir is empty!!!! Nobody at Avis of course so I open the hood and fill the tank myself. Finally the start. We were expected at CACOUNA around 8:00 p.m. Slowing down on the highway = braking and at this moment metallic noise on the rear felt at the level of the pedal, this noise reproduced with each braking. I call AVIS where I took this vehicle and they explain to me that the previous customer had returned the vehicle with a lot of sand and that there were certainly grains of sand between the pads and the disc. I reported a metallic noise to them. The person told me that if I did not the car to drop it off at AVIS at the Quebec Airport which was not at all my route. Ok detour by this agency. Explanation to the person at the reception who will try the car and who comes back telling me that he would not let me leave with this vehicle. So major problem on the brakes that had escaped AVIS Montreal???? So we take a new vehicle and surprise by wanting to clean the windshield and well no liquid or pump HS or what do I know!!! in short, we arrived at CACOUNA at 10:00 p.m. instead of 7:30 p.m. We were doing about 400 km a day, I only cleaned the exterior windshield (the interior was dirty and full of super marks with the low sun at the end of the day) when refueling of gasoline. So a crucial lack of professionalism in the delivery of a vehicle rented by AVIS. And to close, by checking my accounts I notice an amount debited but I don't know what it corresponds to because no invoice has been delivered .......... so who will send me my invoice? Thanks [...]
same agency as in France
Chevrolet
(Translated by Google) the vehicle was not a WW but a Chevrolet (equivalent model). We had to come back to the counter to have the faults registered because nothing was reported (broken and hullless mirror, scratches on the entire right side)
very happy with the model but very expensive especially the GPS
Efficient
(Translated by Google) Competent and fast service
Good but could do better!
(Translated by Google) 2-week rental of a vehicle picked up in Montreal and returned in Toronto, respectively on 09/24/22 and 10/08/22.
Everything was fine except for two 'little' details:
- 1 hour wait at the Avis counter at the airport to return the vehicle after the flight from Paris,
- To learn that the reserved vehicle type 'Toyota Rav4' therefore a small SUV would in fact be a sedan, a Toyota Avalon. The common point between the two being the brand. If we had reserved an SUV format, it's good so as not to drive in a large sedan equipped, it seems to me, with a V6 of nearly 268hp. The vehicle was registered in Illinois and by returning it to Toronto we brought it closer to the United States and did the rental company a favor.
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Indian summer in Quebec
(Translated by Google) No problem with picking up or returning the vehicle. We even got a superior vehicle at our request.
Staff attentive to the customer.
Very easy pick up and drop off
(Translated by Google) Ras. Tires a little limited in the rain.
Good rental
(Translated by Google) Vehicle available as expected, corresponding to our expectation. On the other hand not checked when taking possession, impacts and scratches not reported, we have noted it. Otherwise all ok
Very good experience
(Translated by Google) A quality vehicle that lives up to demand. Despite a small GPS problem at the start of the trip, Authentik Canada was able to support us and quickly found a solution. Thanks