Car rental
Western Canadian travel
(Translated by Google) Nothing negative, everything went well, impeccable service.
Too expensive and too long a wait
(Translated by Google) The Calgary Avis branch is overwhelmed with customers and the wait time to pick up a vehicle, despite having already paid everything in advance and paid online, is endless. 2 hours in my case, but with at least 60 people waiting in line when I left. In addition, during my research for a car, it was not clear that the $400 fee to return the car to another city was charged extra and did not appear in the quote received. So difficult to compare prices with the competition. Also, we had to pay fees for a 2nd driver since I do not live with my spouse of the last 9 years. In the end, an extra bill of $675 when I returned from vacation. No need to add that I will not use these services again and that I do not recommend them either… [...]
Reserved vehicle not available otherwise top!
(Translated by Google) Unfortunately, upon arrival at the airport and despite having a reservation in place, we were informed that the only vehicle still available in the reserved category is a Tesla. It did not suit us because we planned a road trip through Qebec with more than 3500 km and without always knowing our accommodation and the possibilities of recharging. To have a non-electric, we had to upgrade to an upgrade that Thrifty offered us for a preferential rate of 10 CAD per day. We accepted it because we didn't have much choice, but it didn't correspond to our reservation and unnecessarily increased our vacation budget. We were a bit disappointed as the error was at Thrifty and we had to pay the extra. Apart from this episode, nothing to say! The staff was welcoming, the car almost new and in top condition. I would go back! [...]
Did not have the vehicle ordered
(Translated by Google) Instead of a 7-seater Van we had a 7-seater SUV... Less comfortable for people in the back and less space in the trunk.
Good but long wait
(Translated by Google) Long wait to pick up the car... And we didn't get the one ordered. Instead of a 7-seater Van we had 1 7-seater SUV.
This is less comfortable for people in the back.
VERY GOOD SERVICE
(Translated by Google) I got the car back in time. The explanations given were clear. The return of the vehicle also went perfectly.
Car rental
(Translated by Google) no problem clear contract
Hassle-free email exchange
Small vehicle at the top for a big trip
(Translated by Google) The vehicle met our expectations.
On the other hand to find the places in the road book it would be desirable to add the precise addresses :) it would be easier :)
Comfortable and affordable car, hell of a trip
(Translated by Google) Highly recommended service!
Professionalism of the team and very good vehicle
(Translated by Google) The vehicle met our expectations (trunk volume for 3 large suitcases and three 40 L backpacks). The reception and return team was very efficient.
Car rental - perfect
(Translated by Google) We rented, for our road trip in Eastern Canada (25 days), 2 SUVs from Thrifty via Authentik Canada (best price and options included)
We recovered the 2 cars easily, without any additional costs than those announced (return of the car in another city).
And the return of the cars was also done easily. Authentik Canada was more than perfect and listened to us (thanks to Adeline Baldo).
I recommend them to you
[...]
I recommend
(Translated by Google) The experience of renting a vehicle with Authentik Canada was perfect, in accordance with our reservation and our expectations.
Thrifty service not recommended
(Translated by Google) Getting started with the Montreal airport agency vehicle. Unpleasant welcome, staff in a hurry to move on, no listening and limited information. GPS + 17 dollars / day is a bit overkill!! At the same rate, I rather take out additional insurance for all damage since they did not inspire me too much confidence in the management of the service. We are told that the type of vehicle has changed from that planned, then we are given the keys and sent to a number at the back of the car park, without accompaniment and no handling of the vehicle!
Then, in use and after being surprised by the flutter in the steering and road holding, I finally noticed that the vehicle is equipped with snow tires (in the middle of summer). In fact and because of this, my wife, who was a second driver, was unable to drive the vehicle, confused by the effects of these unsuitable tires: reactions in the steering to the ground markings, different coverings, wet road etc... and problem of heading hold in curves) .
Otherwise, I had considered extending the rental for a day but I gave up given the exorbitant price that was asked of me compared to the original daily rate: 250 dollars ca and return at 12 noon otherwise extra day counted! !
On return of the vehicle (on time and in original condition) same type of welcome, no consideration of my remarks regarding the inconvenience of snow tires, refusal to sign the vehicle's condition certificate, and I wait yet return of invoice and adjustment for additional insurance and deposit which supposedly had to reach me by email at most 48 hours later. I hope not to have any surprises on this subject and am able to come back to you in the event of a problem and possible compensation.
As you will have understood, I am not satisfied, finding this provider Thrifty rather light, even negligent, this confirmed by other opinions that I have been able to collect.
Not regretting having gone through the service of Authentik Canada, I would however encourage you to review this type of service provider who really does not seem to register as in partnership with Authentik Canada, quite the contrary... Accustomed to renting cars, I had never been so unhappy with a rental agency before.
[...]
good exchange with AUTHENTIC CANADA but not with THRIFTY
(Translated by Google) THRIFTY: one hour to receive the car like other passengers.
Satisfaction guaranteed
(Translated by Google) When we arrived at our destination (despite heavy traffic) the vehicle was ready, very clean and we were able to pick it up before the scheduled time. The follow-up before departure, reminder and after that Authentik Canada does is great! For my next rental, I come back to Authentik Canada! Thank you for everything.
Everything was perfect !
(Translated by Google) It was very easy to book and choose a vehicle as well as all the options that went with it (pick-up league etc.) No surprises... apart from the fact of not having had an estimate of the amount beforehand additional insurances and what they covered. Otherwise nothing to complain about.
Great
Efficient and organized
(Translated by Google) We liked the Nissan qashqai
We needed a vehicle to get around even if we had to pay for parking and gas
We visited places where it would have been difficult or even impossible to get to without a car
Very good experience
(Translated by Google) Very good car rental experience. Very competitive price. We appreciated the service on the phone to make changes before departure, very responsive and accommodating.
back to basics holiday
(Translated by Google) holidays to reunite with family and friends. GREAT !
Perfect
(Translated by Google) No problem, so we did not need to test the responsiveness of the agency in the event of a problem
Authentik and Avis Halifax = a winning combination.
(Translated by Google) Second experience with Authentik and Avis in Halifax. I recommend 100%.
Authentic.
Unbeatable price.
Efficient and fast telephone service.
Halifax Airport Reviews
Counter at the airport parking lot.
I had reserved a midsize SUV but was offered the luxury of a Jeep Grand Cherokee limited edition. More expensive gas it is true but I felt completely safe in the unpaved roads of certain corners of the Bay of Fundy.
[...]
Information
(Translated by Google) When taking the vehicle, we are left a little abandoned. Little information, I usually rent vehicles where it is not necessary to refuel on the way back, there no information was given and I was surprised on the way back to be told that had to be returned with a full tank. There was 1/4 of the tank left and they charged me 3/4 at 80 euros whereas when I filled up I had 60 dollars (about 45 euros). Bad communication [...]
Very qualitative experience
(Translated by Google) The online quote is very simple, the chat service ultra responsive. Withdrawal from the agency is very simple and the vehicle provided is of high quality.
Perfect
(Translated by Google) We had an upgrade for the rental of the vehicle at no additional cost.
Everything went very well.
Car ok, service ok
(Translated by Google) The car was ok (hundai elantra) good rental car, easy to drive.
But :
-Dirty car inside and out. A little jet and vacuum cleaner would have solved it easily.
-GPS first not provided. After returning to the counter, gps not usable. Too old, outdated, downloads faster than it loads, and hard to get a connection. I finally used my phone as I paid for the gps. I would like a refund!
A bit pricey per day.
[...]
Impeccable service
(Translated by Google) Car ready and new. However, they had not noted our GPS request. They gave us a portable GPS before we realized the new car had built-in GPS. They seemed not to know it at the counter.
Simplicity
(Translated by Google) Excellent value for money with fast pick-up and very convenient return of the vehicle.
We had a very very good Chrysler!
SUCCESSFUL EXPERIENCE
(Translated by Google) We rented through Authentik Canada, when I had a question, I got very easily from customer service, who gave me very good information.
When we took possession of the car, the person at the reception was very friendly and gave us very good information.