Car rental
Good reliable service
(Translated by Google) contrary to what is indicated, the vehicle was a Ford escape. A bit surprising first impression with the vehicle because a lot of rolling noise at certain speeds but we got used to it. It is true that the coating of the very highways of Montreal is far from being top!
Otherwise, very good service from Avis Montreal. Ras
Upgraded, perfect
(Translated by Google) Thank you Authentik Canada for booking my rental car.
Reactivity to respond to our requests.
Everything was perfect. We had a lot of luggage so the agent kindly offered us a larger vehicle at no extra cost.
I highly recommend and I would not hesitate to contact you again for my future stay in the rockies again thank you Authentik Canada.
[...]
Very professional and friendly service
(Translated by Google) My car rentals went smoothly and without bad surprises. Customer service was present to resolve the flight delay issue with the Avis agency
Problem: when picking up the vehicle
Customer service to review
(Translated by Google) Arrived at the counter, we are informed that there was not the type of vehicle reserved. We were offered an alternative that was not at all satisfactory. After some negotiations, the situation settled down. But 3 hours late and postponement of the planned excursion. The support of the agency was perfect to move her.
Not the right vehicle
(Translated by Google) I had wanted to rent an SUV, I had a normal vehicle (nissan road) because only a small SUV was available, so I offered several choices.
He didn't have a nissan mureno like I had some time ago.
The H10 opinion agency does not have many choices
Better than I had imagined.
(Translated by Google) The vehicle offered was similar to the one reserved but was immaculate. I particularly appreciated the driving assistance, comfort was also part of it. The whole family is delighted. The email from Authentik Canada before departure was also very nice, it allows you to check everything before departure.
Functional
(Translated by Google) We didn't have any particular problems with our Ford Escape.
The reception at Trudeau airport for the handing over of the keys was unfriendly.
Western Canada
(Translated by Google) Very good simple and quick service.
According to reservation
(Translated by Google) Thank you authentic canada
The site offering the best value for money
Reservation delegated to opinion
A 2000 km ford escape in perfect condition
Deposit taxes at a place other than the starting point is very expensive in Canada unlike other countries practiced
Thank you Authentik Canada
great rental help
(Translated by Google) valuable and responsive help from Authentik Canada to rent the car. flawless service.
quick and helpful handling of the rental company at the airport.
No complaints
Very good stay!
(Translated by Google) Our car perfectly respected our request, space and performance! We covered almost 3,000 km without fatigue and very comfortably.
Totally satisfied!
(Translated by Google) We received a vehicle with all the necessary storage space, very clean and also very comfortable.
The service was impeccable and very efficient.
Very satisfied despite the waiting time
Little attention from employees, but reliable car
(Translated by Google) Dodge gran caravan - slight problem of availability at the start - no explanation from the rental company
No problem with the vehicle (2,300 km traveled)
great service
(Translated by Google) Very friendly welcome. Very clean vehicle. Meets our expectations.
THANKS
Great, we recommend it
(Translated by Google) We had a Ford Escape as a vehicle for our 2 week road trip vacation with thifty as the rental company.
I don't know if it's because we left before the holiday rush but we were taken straight away, the staff very friendly and didn't insist when we didn't want to take out the additional insurance.
Attention you will be worth a deferred debit card or credit card for our part we have the Darty credit card which has passed
Clean vehicle with 13000km on the clock.
The return went very well and we got our deposit back a few days later depending on your bank.
But we advise you to really take stock on the day of arrival so as not to have any disappointment on your return, note the slightest impact.
Authentik Canada listens to us and responds quickly to our questions.
We will use them again for our next reservations.
[...]
Avis Rental Nightmare: Modified Booking at
(Translated by Google) My experience with the car rental service was extremely disappointing. I requested to change my original reservation from July 27-30 and add an extra day from July 27-31. I was emailed that it would go from $440 to $517, a difference of $77. However, when I arrived at the Avis counter, I was informed that the reservation had not been changed and that if I wanted to add an extra day, it would cost $130, which was double what had been agreed!
Worse still, I was charged $60, or $12 per day, for an additional driver (my brother), even though the site clearly indicated that if we lived at the same address, there would be no fee (which was the case, even though we weren't married). The other erroneous price displayed in the worst case $10/day and not $12/day!
I immediately called Avis and spoke for 30 minutes pleading with the agent to rectify the booking and add the extra day on their end as it was me who made the original request to add ! However, she simply replied that she couldn't do anything because I hadn't given a second agreement before. It's completely ridiculous! If I ask for an amendment, it's because I want it. I had to write to you by e-mail because I could not reach Authentik by telephone, and you did not proceed with the modification on the pretext that I had not given a second agreement, whereas my initial request was already a clear agreement! I then asked her to at least remove the additional driver fee by changing the reservation to my brother's name and again she couldn't do anything.
On top of that, the agent from Authentik made me waste 30 minutes to finally tell me that she couldn't do anything for me. And to top it off, those 30 minutes were deducted from my car return time, and since I wanted to return it at 10:30 am, I was charged for that extra hour as well!
At the end of this misadventure, I was forced to pay additional fees of $284, in addition to the $440 already debited, which brought the total to $724. A huge difference of $207 from the initial amount of $517, simply because I didn't give a second agreement. In addition, your advertisements are misleading regarding the additional driver, because it was not specified that you had to be married to benefit from this free!
This experience was a nightmare, and I am deeply disappointed with the lack of professionalism and disastrous customer service from this car rental company. I absolutely do not recommend their services and I will look for another option for my future car rentals.
[...]
car rental
(Translated by Google) A quick note to say that everything went well from the pick-up to the return of the vehicle, the staff at the agency answered questions and helped a lot.
the vehicle was reliable and in good condition.
Recommended rental company
(Translated by Google) Services in accordance with the purchase. Almost new vehicle. Simple and effective pick-up and drop-off procedures. Welcoming and very courteous staff.
Very good value for money offered by Authentik Canada
Montreal airport car rental
(Translated by Google) Very easy to learn I recommend the GPS because traffic is intense in Montreal and throughout the territory. Very attentive rental agency staff.
Fast and adapted service
(Translated by Google) Satisfaction at all points
Great service from Autentik Canada
(Translated by Google) I really appreciated the follow-up and the collaboration with Authentik Canada.
They are quickly accessible by phone and quick by email.
I would definitely recommend working with them.
A big thank you to Fanny for the good follow-up of my file
Perfect !
Very disappointing
(Translated by Google) - Wrong car on arrival
- Very poor explanation regarding the amount of the deposit, which may or may not be debited
- Person on arrival to check up the car
- Being debited 200 euros without an invoice and without knowing why
New Chevrolet Equinox
(Translated by Google) Good car, pleasant to drive, lacks the automatic wiper option.
Mixed rental
(Translated by Google) The vehicle drove well and the return was done without problem but there are two big negative points: 1st point - when we arrived to pick up the 7-seater vehicle that we had reserved, there were no more minivan and offered us a 6-seater! We declined but had to wait over two hours and our friends traveling with us had the same mishap. Not very cool to have to claim our due and to have to wait more than 2 hours after already a long Parsi-Montreal trip! 2nd point: we needed to contact the emergency service because we had a deflated tire (in the end it was nothing, fortunately) and my husband and I stayed on the phone for more than 26 minutes to have two interlocutors: a in French who redirected us to a center in English. In short, 100 euros of excess package because it was a special number apparently while we both have packages valid for foreign countries. We find this point very annoying because waiting more than 20 minutes for an emergency is long, but being penalized by telephone charges is even more so. We hope that Authentik Canada will make a commercial effort to compensate us for this. Apart from these two significant points, everything was perfect. [...]
Top!
(Translated by Google) Support for the vehicle a bit long but we were warned. We got the vehicle reserved, the staff at Avis were pleasant and the return was quick.
I recommend !
Very happy with the car rental
(Translated by Google) Very responsive agency that answered all our questions very quickly. We ended up only taking the car rental. Very happy with the vehicle provided (BMW instead of Toyota) in very good condition and at a great price. Authentik Canada's online guides served us well to know what to visit according to our program.