Car rental
(Translated by Google) From the reservation to the return of the vehicle, everything went very well.
(Translated by Google) The rental of a vehicle for 6 people for 15 days went without any problems. The advertised prices were respected, no bad surprises. Information provided by Authentik was clear and precise. I recommend.
(Translated by Google) We got an almost new car.
The pickup and return of the vehicle were quick.
We are very satisfied.
(Translated by Google) The recovery of our vehicle on Sunday 16/06 was done easily and matched our reservation, an SUV model, in this case, a Jeep.
The return was more complicated because it was on a public holiday, Canada Day, so the Vancouver agency was closed, and we were not informed. However, we returned the keys as indicated.
No unpleasant surprises in terms of pricing.
(Translated by Google) On June 18, 2024, I took possession of a brand-new Ford Estate from the AVIS office at Montreal Airport. I discovered at the first stop that it did not have a license plate, except for a temporary cardboard one taped inside the vehicle's ceiling with an expiration date fortunately compatible with the duration of my stay! More serious: according to the contract, I was supposed to have a GPS, but it had not been activated by the owner and I was unable to do so because it required a code provided by the vehicle manufacturer. Therefore, I traveled about 3000 km without GPS and got to know many Quebec "dead ends" and experienced some unpleasant road wanderings during my journey! Finally, on returning to the airport to return the vehicle, I endured huge traffic "jams" and didn't have time to refuel before returning it. As a consequence, I had to pay a penalty of 350 CAD for a half-empty tank, which is about 10 times the price per liter at the pump or, in other words, a third of the rental price of the vehicle for 13 days—a real racket!
Despite these inconveniences, the vehicle, which was new, was quite efficient, even though I had to figure out some of its functions due to the lack of information given by the rental company at the beginning, and consequently, I certainly couldn't fully enjoy all its features.
In conclusion, it is necessary to insist on getting some explanations at the beginning (GPS, ...) even if it is not customary in North America. Also, never return a vehicle with a tank that is not full.
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(Translated by Google) Very good support for our car rental
Clear instructions, quality of the vehicle, cleanliness of the vehicle, ease of reception and return of the vehicle during the stay
(Translated by Google) The recovery of our vehicle was extremely long. An hour in line to reach the counter (because one line for three rental companies) then the paperwork and they tell you that your vehicle is not ready and you have to wait an additional hour.
No condition report at the recovery. Just simple photos to take ourselves. The return was very simple and very quick on the other hand.
We did not get the type of vehicle we ordered but ultimately better considering the condition of some roads.
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(Translated by Google) Great services, everything was okay
(Translated by Google) Quick pickup in the city of Montreal with just as quick return at Toronto airport with AVIS. Everything went very well, we even got a small SUV at no extra cost. The Authentik Canada offer was very comprehensive; we only took one additional optional insurance without any pressure from the rental company.
I particularly appreciated the follow-up from Authentik Canada: quick responses to all my (numerous) questions from my advisor, the possibility and assurance of always being able to reach someone in case of a problem. It's very reassuring.
I only discovered Authentik Canada when I was looking for a car rental. If I had known about this agency before, I would have gladly entrusted them with organizing my trip to Canada!
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(Translated by Google) We didn't get the chosen vehicle. The AVIS company offered us a recent and larger vehicle at no extra cost. We were therefore able to enjoy extra comfort for our 10-day trip on Vancouver Island. The car was low mileage and clean. We chose Authentik Canada because it had the best price. Very good follow-up service when I had questions about returning the car.
Impeccable
(Translated by Google) Rental at Montreal Airport. Impeccable welcome. It takes about an hour for the preparation and pickup of the vehicle. Recent and fully equipped vehicle, Chevrolet Malibu. Thanks to Authentik Canada. Quick and hassle-free vehicle return. A big thank you to José from Thrifty for his warm welcome and to Marine (Authentik Canada) for her valuable advice and detailed information on vehicle recovery fees. Her support until the end of the rental was exceptional. I highly recommend their services for a hassle-free car rental experience.
Thanks to Authentik Canada and Thrifty (Montreal Airport)
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(Translated by Google) We booked through Authentik Canada. Everything went very well, with many exchanges with our advisor before our arrival. Once at the Toronto airport, we easily found the Thrifty agency. The staff was very welcoming. The vehicle matched the chosen category.
(Translated by Google) The chosen vehicle was not available, but the person at the reception gave us an SUV instead. Very pleasant staff.
Rental without issues
(Translated by Google) Rental with Authentik Canada for the 3rd time, no issues with the rental company (Avis) for picking up and returning the vehicle. No extra charges imposed on site, options offered that can be declined without any problem.
Very good vehicle and very clean
(Translated by Google) 4 stars instead of 5 because of the wait at the Avis counter at the airport. 1.5 hours of waiting due to few employees.
(Translated by Google) Everything went well from start to finish of our stay, thank you.
(Translated by Google) The handling was very easy, no surprises when handing over the keys, the reason I am not giving 5 stars is because the staff could be a bit more friendly, apart from that, I highly recommend Authentik Canada as well as Thrifty.
(Translated by Google) No problem with the booking, we were even upgraded to a higher model.
(Translated by Google) Very interesting rate. Thrifty is a branch of Heitz. Good reception at the airport. We benefited from an upgrade which we appreciated since we rented the vehicle for 19 days and drove quite a few kilometers. Vehicle in very good condition. The return of the vehicle was quick and hassle-free.
(Translated by Google) The vehicle matched our needs. The agent, although friendly, did not give us all the explanations (especially for the insurance supplement). We are generally satisfied with this rental, but would have liked a contact as efficient as the "Budget" agent in Halifax.
(Translated by Google) The agent was efficient, friendly, and helpful, and responded to our request by offering us additional insurance (the vehicle was new); furthermore, the vehicle was perfect in terms of volume, equipment, and comfort.
(Translated by Google) Waiting in line for 1 hour before seeing an agent. And then waiting another hour to get our car. This is unacceptable in 2024.
Additionally, I just learned that Avis is always like this in Calgary. Never again.
Plus, they didn't have my car available and provided me with a full-size one! Who's the idiot who had to pay for the excessive fuel consumption of this vehicle?
Finally, everything was supposed to be included. Yet, they still charged me fees.
Never again Avis at YYC!!
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(Translated by Google) The pickup of the rental vehicle was quick, the front desk agent efficient and knowledgeable. The vehicle was clean and in excellent condition. The return was more laborious as the agent did not quite know how to handle the return at a different airport. But everything went well. No surprise charges. We will use Authentika again for a future trip.
Clarity and simplicity with Authentik
(Translated by Google) First time using an intermediary service to rent a vehicle. And I am not disappointed. I am satisfied. Easy to book via the Authentik Canada website and easy to pick up the vehicle. Everything is clear and without surprises. With a bonus of a vehicle that perfectly meets our expectations.
(Translated by Google) Very satisfied with the car and the quick return at Calgary airport, the only drawback was that it took us 2 hours in line to get the car at the beginning of the trip, with only one clerk to serve all the customers.
(Translated by Google) From the beginning to the end of my car rental, everything went perfectly well, with personalized service, complete answers to my questions, and a price lower than all my other searches. Thank you!
(Translated by Google) The received vehicle was new and seemingly problem-free at first glance. After half an hour of use, several issues emerged. 1) The tailgate does not work. 2) The vehicle was poorly prepared and not checked. The protective cover of the engine hood on the new vehicle was torn off and some pieces remained under the hood. After a few kilometers, I had to stop to remove them to avoid a vehicle fire. I contacted Authentik Canada, who quickly responded and advised me to contact AVIS assistance. It was impossible to get a French-speaking representative. I had to ask an acquaintance to handle the problem in English, but the agent refused on the grounds that the rental contract was not in their name. In summary, I lost half a day and used a defective vehicle (minor defects). I would recommend Authentik Canada but certainly not AVIS, which provides no service to its customers.
I am still waiting for my final statement.
Sincerely,
Yvan Batardy
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(Translated by Google) Good contact, quality car.
Very satisfied
(Translated by Google) We booked at the beginning of May for a rental at the end of June, upon our arrival there was no vehicle ready, we had to wait more than an hour to get one.
(Translated by Google) Very good welcome with just the necessary information to take possession of the vehicle. No bad surprises. No pressure to take out additional insurance. It's perfect and conforms to expectations.