Car rental
(Translated by Google) Super nice, friendly and professional rental agent. We highly recommend Authentik Canada, which saved us 400 euros compared to the review site price. The car we had reserved arrived late, and the rental agent kindly upgraded us at no extra cost (Jeep Grand Cherokee) so we could leave on time.
(Translated by Google) No car available upon our arrival, they upgraded us to a 7-seater vehicle. Quick pick-up and return. Clear explanations.
(Translated by Google) Positive points: the car was clean, in good condition, and practical. The agency representative was high-quality and considered our family to propose a vehicle matching our needs.
Negative point: we waited for more than an hour to pick up the vehicle. The queue was full, there were only 2 agents to provide the cars even though there were 8 positions available and we had already reserved the vehicle online.
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(Translated by Google) 45 minutes to access the counter and actually make the vehicle reservation (one wonders what the online reservation is for) then 75 minutes afterwards to retrieve the vehicle.
Some customers who were with us didn't even get a vehicle.
(Translated by Google) Upgraded car, gasoline, comfortable, no problem during the 16-day trip.
Great value for money
(Translated by Google) Authentik Canada's service is great and offers competitive prices. The only real problem was with the rental service: AVIS. 2-hour wait in line upon arrival at the airport.
Rental Notice for 17 days
(Translated by Google) Very good car, clean and large... The only problem is related to the arrival at Montreal airport, at the Avis counter, where the wait of almost 1 hour to pick up the car is much too long, especially when all the paperwork is already done.
(Translated by Google) The vehicle was clean, matched the desired type, was recent, with enough options for driving comfort.
The reason for dissatisfaction is the service at the AVIS agency for picking up the vehicle at the Montreal airport agency:
- 02 hours and 30 minutes of waiting in an endless queue for the AVIS vehicle pickup, in a non-air-conditioned room, with a crowd of travelers including exhausted young children (therefore expressing their fatigue).
- The staff was insufficient given the crowd. As a result, no contradictory inventory on top of the wait, and the keys were handed over in a "fend for yourself" manner.
It seems to me that this vehicle pickup management by the AVIS agency is greatly improvable: the crowd is predictable, and staffing levels for welcoming travelers can be appropriately planned.
In short, a very, very unpleasant experience after 07 hours of flying and dealing with a time difference. I absolutely do not recommend using the AVIS agency at Montreal airport.
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(Translated by Google) No worries for the car rental in Victoria
It was perfect from pick-up to drop-off of the vehicle
No additional fees or unpleasant surprises
Excellent communication with Authentik Canada
(Translated by Google) The car suited our needs well. Top organization upon return at Montreal airport.
(Translated by Google) After a day we had to return to the agency to return the car that was displaying a breakdown alarm. 4 hours lost for vehicle exchange. Friendly staff and respect for indicated rates.
(Translated by Google) The car rental with Avis, through AuthentikCanada, went very well!
(Translated by Google) The rental via Authentik Canada went very well through the clear website. But upon arrival at Montreal airport, it took a little over an hour of waiting at the AVIS counter to get the vehicle. This is not acceptable. And yet there were not too many people in the queue.
(Translated by Google) Our rental process went smoothly. There was a small hiccup when picking up the car because Avis offered us a large Ford pickup with a bed, which was not at all the car we wanted (Volkswagen Jetta). Eventually, the agency managed to find a standard SUV (Buick Encore), and this only caused about a fifty-minute delay. Apart from that, everything went well, including returning the vehicle at the Montreal airport. We recommend renting through Authentikcanada! [...]
(Translated by Google) I received very good service, the people are attentive, I had a new vehicle, a Nissan Rogue SUV. From the pickup to the return, everything went very well and it’s easy to access. It is surely thanks to the very good service from Danika, our road trip advisor. I will definitely do business with you for my next trips, it’s a great discovery, thank you to Authentik. [...]
(Translated by Google) I picked up my car as agreed and on time at the center of Montreal.
Spacious model, we were able to fit all our suitcases without any problem.
The reception and return went very well, 5 minutes on the clock, everything was OK, they didn't ask me to sign anything extra or try to sell me anything.
Authentik Canada answered all my questions before departure... top-notch
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(Translated by Google) The rental went well. The people at Authentik informed us well about everything we needed to know. Very good service and people attentive to the customers... Thank you to the Authentik team!
Nissan Rogue rental
(Translated by Google) It is a shame that the GPS is disabled in the vehicles. Hence pushing one to rent the company's.
(Translated by Google) The rental center was directly in the Calgary airport. The staff was courteous and very quick. We were handed the keys, took a few photos of the vehicle since there were a few scratches, and for the return, the same thing without any hassle!
(Translated by Google) As per the description. Very satisfied with the service Authentik Canada.
(Translated by Google) We booked our car about two months in advance, and on the day we picked up the keys, everything went quickly, and no additional fees were charged. We are very satisfied with our experience at Authentik Canada.
(Translated by Google) Excellent experience with AUTHENTIK CANADA for our car rental at AVIS Trudeau Airport.
Jessica always answered the various questions I had about the AVIS agency or the car.
No bad surprises...on the contrary!!! In short, we are delighted and will go through AUTHENTIK CANADA again for our next trip to Quebec.
THANK YOU!!!!
Nathalie and Christophe.
(Translated by Google) In line with what one would expect from a car rental service. Received by two pleasant people. Very comfortable car, almost new, very clean.
(Translated by Google) The car was running very well, the people at the agency were friendly. The agency is well located and easy to access. We recommend it.
(Translated by Google) The rental phase was simplified by a well-structured website that grouped together different rental offers, clear and respected offers and rates. The upgrade offered due to the unavailability of the initially reserved car made us forget the hour and a half wait to get the vehicle. It was a very nice surprise at the time and turned out to be very pleasant during our trip and the 2700 kms traveled. [...]
(Translated by Google) We went through Authentikcanada to rent our car. The site is very good and very considerate to avoid mishaps.
We were lucky because Avis Vancouver was overwhelmed when we picked up our vehicles, so we were upgraded.
Thank you for your follow-up.
(Translated by Google) We took the car downtown and returned it at the airport. The downtown agent was very nice.
(Translated by Google) We were supposed to have a Nissan Versa, we got a Dodge Charger, huge, comfortable, clean with all the options. Top-notch especially compared to our small cars in France. Easy handling of the automatic driving; Very well located agency, very pleasant staff
(Translated by Google) We were supposed to have a small 4-seater car, but instead, we got a huge 8-seater 4x4, great luxury.
The agency in Montreal is top-notch, very welcoming.
However, in Toronto, the reception is much colder, in the parking lot...
(Translated by Google) Rental in the city of Montreal. Through Authentik we had guarantees/insurance included.