Car rental
Renting a car endangering its driver.
(Translated by Google) The rental company AVIS assigned me a rental car, at an unfavorable rate, representing a potential danger of accident for its passengers: left front tire at the limit of wear, dead front shock absorbers, automatic transmission in Sport mode unusable, trunk of the vehicle not allowing the storage of 2 suitcases.
This is an unacceptable, unworthy and irresponsible service from a major service provider who also did not want to do anything in the way of compensation.
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Car not in compliance with request
(Translated by Google) After 40' of waiting for an available car, we got a luxury Chrysler 300, 3.6L V6 instead of a Corolla, even though we had ordered a small car!
Consumption 8.6 L per 100 km.
Furthermore, Thrifty seemed overwhelmed and the person at the counter, probably new to the company, took a long time to redo our file even though everything had been completed online; check-in validated.
Although upgraded, we enjoyed this car moderately.
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Service Review to improve
(Translated by Google) Despite the reservation made a long time ago, our car was not ready as agreed at 9:00. So we had to wait until 10am. The category we had reserved was not available, Avis gave us an 8-passenger SUV, there were 4 of us! This represented an additional cost in terms of fuel consumption and, above all, difficult handling in the city.
Vehicle running out of coolant
(Translated by Google) Bad reception waiting for vehicle more than an hour response if you are not happy I will refund you
Excellent performance.
(Translated by Google) Little wait, attentive staff when taking care of you. Ditto, during restitution. The offer is attractive, the service provided is also attractive, don't change anything!
Thanks to Authentik Canada for their responsiveness and kindness
(Translated by Google) Interesting price; ease of email or telephone contacts and pleasant and fruitful exchanges
Perfect
(Translated by Google) Reception, vehicle, cleanliness. Everything was perfect for this rental
Roadtrip with a pretty American car!
(Translated by Google) I was lucky enough to have a red Dodge Charger and it was really great!
Satisfied...But...
(Translated by Google) The Hyundai Kona vehicle was smooth and very pleasant to drive. However, its fuel consumption becomes very high in town. We easily arrive at 10 liters per hundred. On the road, you have to be very light on the accelerator to go below 7 liters/100.
On the other hand, the windshield washer was not working and the coolant was at the minimum level! Fortunately it was not summer.
For the rest, no particular complaints. The electronics on board are very efficient.
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Simple and efficient
(Translated by Google) Reservation is simple, the explanations are clear and there are no unpleasant surprises. I was still surprised that the cheapest vehicle was an SUV, and not a city type vehicle, but the prices were attractive. We were upgraded and therefore had an even larger vehicle than the one originally planned. Recovery and return of the vehicle are simple and quick. A trusted site with attentive customer support. [...]
Good car but needs to be reviewed
(Translated by Google) The car was OK but the bumper was a little dented. As I took it on a Sunday, no workshop. I had to put the radar detector back in place so that it stopped beeping as soon as we slowed down. On the other hand, the car vibrated when I braked: warped brake disc, I think.
There were still crumbs in the glove box and on the driver's seat rails.
Nothing serious, but it's not Premium service.
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Fast and effective
(Translated by Google) Fast service, beautiful car, impeccable return
Service provider Incompetent opinion and transported in poor condition
(Translated by Google) Service provider Opinion not at the level of the quality of advice of authentik Canada.
We had to wait 1 hour 25 minutes in the customer line when we arrived in Montreal.
Avis does not separate customers with reservations from those without reservations.
Only 3 people to take care of all the mixed customers.
Slow pace, no consideration for customers requesting to be taken apart for reservations already booked.
The car delivered was full of unmentioned dings, we were given a blank document to fill out ourselves as no one did the tour with us.
I had to take 15 photos to ask to add the existing damage. The advisor rushed me by writing them down and saying “hurry up, I don’t have time”.
First ignition: the dial indicates “service due” and “change the key batteries”.
We saw that the tires seemed underinflated: confirmation at the first gas station: they were at 28 instead of 36. Which is very dangerous
The return of the vehicle, however, went well but the person was more focused on filling up with gas and our opinion on the rating to be given than on actually taking a tour of the vehicle.
I did not want to book through Avis because I knew they were very incompetent and focused on profit as a priority. Experience confirms this to me.
I advise Authentic Canada to share these comments with them and review its partnerships.
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Spacious vehicle, large trunk and very pleasant to drive
(Translated by Google) Very good vehicle. Price a bit excessive though
car rental Canada
(Translated by Google) Everything went well during this trip. The wait at Avis (Trudeau Airport) was a little long (45 min) but everything was as booked. No unpleasant surprises or things to add as is often the case when handing over the keys. Comfortable car (Hyunday Elantra) but a little low for my taste, especially when getting out of the seat. I recommend this service for rental because the price was the most attractive of anything I saw. Good Q/P ratio [...]
I HIGHLY RECOMMEND AUTHENTIK CANADA
(Translated by Google) I highly recommend Authentik Canada for their competence and kindness. On the other hand, I absolutely do not recommend going through the rental company Thrifty Place d'Armes in Montreal, which is a thief. He made us sign a voucher telling us that it was to recover the car when it was an agreement for additional insurance which we had just refused him. He even asked us the reason for our refusal, which we told him (too expensive) and made it clear that there was no reason for us to die and that we had a lucky star above our heads.
He charged us $160. This is a pure and simple breach of trust. We have NEVER been able to get through to him on the phone, always busy or not answering.
If Autentik Canada, Jessica, had not taken care of it I think the money would never have been recovered. This seller is a THIEF and I very much hope that everyone is notified.
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negotiated upgrade
(Translated by Google) good reception and negotiated classification because the vehicle was not suitable
Very good service
(Translated by Google) Rapid recovery and delivery of the vehicle
Modern vehicle functional without problems
a perfect experience
(Translated by Google) Very friendly welcome, perfect vehicle and attractive price
Impeccable service
(Translated by Google) We were won over from start to finish. Whether in terms of the price offer, the reception at the Montreal agency and the return at the end of our trip.
Thrifty car rental
(Translated by Google) I rented a full-size car and the Thrifty representative tried to give me a small one...luckily I know the Toyota range
Very good experience
(Translated by Google) We were able to rent a car at a fair price thanks to Authentik Canada. They responded quickly to our questions. Everything was clear and well detailed on the invoice. The support was done without problem and quickly. The car was modern and comfortable.
Rental Montreal/Montreal 15 days
(Translated by Google) The change from SUV vehicle (too imposing) to a very well equipped sedan posed no problem.
No problem during return.
Problem-free rental, new car
Zero problems!
(Translated by Google) Everything went great from booking to departure! We deal with competent and very friendly people every time!
We were a little scared because we had planned to move around quite a bit but everything went well and we were able to do everything we wanted
A plan without a hitch.
(Translated by Google) Almost new vehicle, I did 4000 km in two weeks.
One word “PERFECT”
This is not the first time that I have used Authentik in Canada and the USA.
Always on top, the only thing to say, thank you very much, don't change, you are the best.
See you next year.
Simplicity and efficiency
(Translated by Google) Reservation made on the site very simple, various options offered very clear. Telephone contact for confirmation (not obligatory but reassuring) very pleasant. No problem picking up the car at Vancouver airport, exactly as reserved and quick and easy return. I will definitely use Authentik Canada again for car rental, it's very clear and the rates are very competitive. [...]
Very good agency
(Translated by Google) Very good experience with car rental at the AVIS JEAN TALON agency in Montreal. Welcome, service, availability everything was perfect! We were able to extend the rental for a day with a simple phone call.
Top contract
(Translated by Google) The contract is a plus, the only problem is the waiting time at the Avis counter at the airport, almost an hour, it's not possible.
Recommended, good experience
(Translated by Google) Contact with Authentik Canada excellent, fast, friendly, efficient. Really great.
Good contact when picking up the car, fast, efficient, simple.
On the other hand, the return of the car to the airport in Montreal was very bad: as soon as we arrived at the airport parking lot, the guy, very unfriendly and aggressive, ordered us to leave the car, and not doing so enough quickly to his liking, opened the door himself to almost throw us out. A bit scandalous...
Too bad because the experience was great until then.
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