Car rental
Good renter
(Translated by Google) Small scare with the vehicle, we noticed that there were scratches on the front right wing that had not been reported to us by the renter. After contacting Virginie, our authentik correspondent, she approached the renter to resolve this issue. I thank her again for her availability and responsiveness.
The problem was resolved.
(Translated by Google) I am disappointed because we had chosen to pick up the vehicle in Montreal and return it in Toronto 3 weeks later. The quote was more expensive than elsewhere, but I thought it was due to this, as there was no clear message. We waited 1 hour before getting the car in Montreal (2 counters open out of about a dozen), but when we returned the car 1.5 hours late, we were charged $280 CA plus $400 CA for "drop-off" in Toronto. Be aware that none of this is clearly announced at the time of reservation. [...]
(Translated by Google) Very, very competitive rates.
We had an issue with our flight and were immediately offered a solution that was also very financially advantageous.
I recommend Authentik Canada.
Simple and effective
(Translated by Google) Upon our arrival at Quebec airport, the rental agency is just across the street, there's only the road to cross! Regarding reception, nothing to say, Amal was attentive and cordial despite our disagreement about the options listed on the rental website and the vehicle rental contract. Indeed, on the website, it states that an additional driver is included in the contract if they live at the same address, but this is not reflected in the printed contract. Amal understood our arguments (screenshots of the rental site) and was able to respond favorably to our complaints. The vehicle was clean, recent, and well-equipped.
Returning the vehicle is very simple and well-signposted at the entrance to the airport area. We had the pleasure of seeing Amal again, the return procedures are simple and efficient.
We will go through AUTHENTIK and THRIFTY again.
[...]
(Translated by Google) Budget provided us with a car registered in the USA that made a lot of noise - the tire pressure hadn’t been checked and a lot was missing! Other than washing the cars, they do not check the vehicles at all.
Very good value for money
(Translated by Google) Good reception for picking up the car, vehicle as requested, very clean. Very good and quick return.
Well priced.
Thrifty Car Rental Airport Montreal
(Translated by Google) Helpful arrival attendant. Everything was in order and as negotiated on the website. The return of the vehicle was done quickly. The only element to improve was that we had to search for our vehicle alone in the parking lot and couldn't find it. Ensure to go with the clients to retrieve the vehicle. They ended up giving us another vehicle because ours was nowhere to be found. [...]
(Translated by Google) We came to pick up our vehicle a day early by mistake. That day, many people were unhappy because the rental companies had no vehicles available, even though the reservations had been made online six months in advance. The person at the counter explained to us that there had been delivery issues for vehicles across the three different rental platforms.
To avoid any problems, we returned the next day two hours before our appointment to ensure that we would get our vehicle for our road trip across Canada. To our great surprise, we received a free upgrade, as there were still no vehicles available in the category we had reserved. So, we received a major brand electric vehicle, which was more comfortable.
I am completely satisfied with the commercial service and the professional attitude of the salesperson who managed the situation with a lot of courage, especially after the difficult day before.
[...]
(Translated by Google) I reserved a car for 11 AM in Montreal, but when I arrived there was no car available for anyone. We were put on a waiting list all day with no certainty of getting one. For a possible refund, no clear answer was given. We finally managed to get a car 30 minutes before the agency closed, a whole day lost on this trip.
(Translated by Google) Efficient vehicle delivery, exterior condition acceptable, interior cleanliness neglected.
Good car despite a one-hour wait to pick it up.
(Translated by Google) An hour of waiting upon our arrival at the counter to pick up our car, after almost a 2-hour flight delay. It was very complicated. Otherwise, good car, clean, economical, and spacious for 4 adults and 4 pieces of luggage (Ford Escape).
(Translated by Google) We arrived earlier than expected and the car was already ready. The staff was available to guide us regarding the automatic transmission. No pressure to take additional options.
(Translated by Google) We went through the authentik Canada platform for renting our car. We rented a mid-range car for 10 days through them. The booking and options are clearly explained. We needed to modify the rental dates, and it was easy and their responsiveness is great and reliable.
Thank you!
[...]
(Translated by Google) I booked through Autentik Canada, Véronique was great and suggested the vehicle we needed. The hostess at the Thrifty reception was very kind and smiling, the car was perfect. Thank you to both of them.
(Translated by Google) Friendly staff who provided us with very good advice. The agency is well located, right in front of the arrivals, and the waiting time to get the vehicle was relatively short (about 40 minutes). Moreover, we got an upgrade on the model. I recommend this agency for its ease of use and rates.
Perfect, nothing to complain about.
(Translated by Google) Very satisfied with Thrifty Montreal. I waited barely 40 minutes to complete the formalities and collect my vehicle. They upgraded me by giving me an SUV, perfect for covering the miles.
Great value for money
(Translated by Google) For a very reasonable price, I was able to get a very comfortable car (Toyota Corolla LE). The pickup was a bit long but the return was super fast.
(Translated by Google) Car was good with an upgrade, the least good was waiting at the car return.
(Translated by Google) We had booked the car for Monday morning at 11:30 AM, and when we arrived, the agency on 5th Avenue was closed. We had to call Authentik Canada to find a solution, and Jessica asked us to return to the airport to get another vehicle, which we did, but in the end, we only got it at 4:00 PM and had to return to the hotel to pick up the suitcases, so half a day was wasted plus taxi fares to go to the airport. But we are very grateful to Jessica who was very efficient and went out of her way to find us a replacement vehicle. However, we are very angry that the agency did not inform us that it would be closed and accepted the reservation. [...]
(Translated by Google) We were fortunate to get a better vehicle model than the one rented; check-in took a maximum of 30-40 minutes, and the return of the vehicle was very quick (barely 10 minutes). We are very happy with our rental experience.
(Translated by Google) We had booked a subcompact and were surprised to get a larger car (we expected a small all-purpose city car and got a Dodge Charger). The comfort was there, so very good. However, the fuel consumption was higher despite using cruise control and driving within speed limits. Fortunately, we didn't need to go too deep into Vancouver Island and only took the main roads. We were also surprised by the rental company Avis; upon returning the car, they didn't do a walkaround with us. We hope that we won't have any charges later on because the car is returned underground in downtown Victoria and a door ding can happen quickly given the tight spaces. [...]
(Translated by Google) Easy access and good reception both at the Montreal airport office and in Quebec City.
(Translated by Google) Hello, I am not satisfied with AVIS because I rented a car at the Montreal airport that had a mechanical defect. I wanted to call the AVIS center, but the support was in English. For a bilingual country???? So there was no way to organize the exchange of my vehicle. I had to go to the nearest AVIS agency to my location to exchange it, without being sure if a replacement vehicle would be available. Fortunately, the agency manager did a professional job in finding me a vehicle. However, the vehicle was of a lower class... [...]
(Translated by Google) We rented a car through Authentik Canada for a 15-day road trip in western Canada. Everything was perfect and very simple. We had no issues and were even upgraded to a larger model than expected. The preliminary exchanges were very helpful and once there, we had no issues picking up and returning the car. Thank you for your help!
(Translated by Google) Disappointed with the exchange with our first representative at Montréal's Complexe Desjardins, not professional.
However, bravo and thanks to the Budget agency at Québec airport for their welcome and patience where I met true professionals.
(Translated by Google) Very welcoming person and good car for our little trip from Montreal to La Malbaie.
(Translated by Google) On August 16, for the pickup of the vehicle, the lack of Avis staff and the influx of customers required me to wait about an hour before an Avis employee was available for me. Then, even though my reservation had been made a month earlier, there was no vehicle available! I had to wait another half hour for a vehicle to be ready.
(Translated by Google) I received my vehicle very quickly and I had no problems with it during my stay. Moreover the employees of Authentik Canada were attentive, I recommend!
RENTAL NOTICE
(Translated by Google) Vehicle pick-up complicated in Toronto, I had to call your agency to get the requested vehicle. Very unpleasant person.
Very good performance
(Translated by Google) Car in excellent condition (Audi Q5), clean both outside and inside
GPS included
Very friendly team at the Van Horne station