Car rental

A welcome a little too cold...

(Translated by Google) The car we had reserved was waiting for us. No surprise on the model. A comfortable Nissan ROGUE and with the trunk accepted our 3 large bags of 20kg each.
We had taken the precaution of registering online beforehand, but it didn't really help because the agent asked us again for all the items we had registered... So it took a good half hour, with a welcome rather cold, in any case devoid of any smile.
On the other hand , the return of the vehicle to Montreal was really very quick , which we really appreciated .
Too bad you have to pay $200 not to return the vehicle at the departure airport….
[...]

Medium

(Translated by Google) an unpleasant welcome in Toronto, a very small car that did not correspond to the reservation, a refusal to change on the spot when we wanted to change the model. Fortunately, our Authentik advisor allowed us to change models in Ottawa with finally a car where our 3 suitcases fit in the trunk, which is much more practical for traveling!! The type of model should be on the voucher, which was not the case and would have allowed us to discuss with more arguments! [...]

Superb car

(Translated by Google) We were very pleasantly surprised with the rental vehicle: comfort and driving pleasure, ideal for traveling hundreds of kilometres.

upgraded, very recent car

Service optimum

Easy, good experience

(Translated by Google) Class car higher than what we had reserved! Great for pick up and drop off (fast, easy, friendly attendants...)
Good experience for 15 days of roadtrip and about 3000kms. Possibility (at no extra cost) to pick up the Montreal center car and leave it at the Montreal airport, which was very convenient for us!!!
In summary, very good experience.

Car rental

(Translated by Google) Really satisfied. This was the best price obtained. No problem with Avis. We arrive with Authentik papers and not complicated. We even got a better quality car without asking.

Rental went smoothly

well. and very professional

(Translated by Google) Competent, and very professional. Listening to the customer to satisfy him. the vehicle was a TOYOTA sierra

Car rent

(Translated by Google) Hello,
The car we rented is of good quality. However, to my great regret, I received no response to my email and my calls regarding billing. So I'm still waiting for a return. Know that I repeat my request.

perfect

Super trip en BC

(Translated by Google) Everything went well from picking up the vehicle to handing it over. The car, a Chrysler Pacifica, was full option and almost new at Thrifty Vancouver Airport. I recommend going through authentik canada for your car rental.

A perfect rental!

(Translated by Google) We didn't have a Ford Escape, but a Santa Fe and we were perfectly satisfied with it: spacious, comfortable, easy to drive and maneuver (my son-in-law wants the same), we were able to fit 3 large suitcases in it and 2 smaller ones, not to mention travel bags, and I still had plenty of room in the back.
He was a big part of the pleasure we had in making this beautiful trip to Canada. [...]

Well located agency

(Translated by Google) Agency well located and simple procedures!

Unbeatable value for money

(Translated by Google) Rental confirmation by the Authentik Canada advisor fast and cordial with all the necessary information.
The price is great...
At the Thrifty counter, everything went well. Not having taken any additional option, I did not pay anything more.
For me, perfect experience. I did not need to call the site after booking.
I recommend ! [...]

Rental at a reasonable price from a serious rental company!

Good experience

(Translated by Google) Good overall experience.

there was not the model of vehicle that I had reserved, suddenly, I had one of the range above (much bigger, but which actually consumes much more).

good replacement

(Translated by Google) We rented a Hyundai Sonata GL, as there were no more available, our replacement car was a Jeep Cherokee for the same price. Everything went very well, the car was returned very quickly.

Car rental

(Translated by Google) We were really happy with our rental. We had requested a rental Jeep. On the booking document it said Jeep or similar.
We had a GMC, size point of view it was impeccable and very comfortable so similar to our initial request.
Second experience with Authentik Canada, the price is reasonable because second driver counted in the price which is not the case in many companies.
Unlimited km and no excess so no surprises. Everything was immaculate. [...]

Nothing to report

(Translated by Google) Despite a very long wait to pick up the car at the Vancouver airport agency (2 hours between our arrival and our departure from the agency with the car) and limited friendliness from the adviser, our car rental experience with Avis has been good. The car was very good, no problems to report during the 2,500 km that we traveled and the delivery of the car was extremely quick and simple. [...]

Good car, simple formalities and mandatory GPS

Car rental

(Translated by Google) Very good support for my request, the most advantageous rates observed. Vehicle upgrade upon receipt. Top.
In addition, AUTHENTIK CANADA offers complete and useful information and travel documents to help you prepare for your stay. I was delighted with this trip thank you

Avis car rental by Authentik

(Translated by Google) Hello, we had rented a car from Avis thanks to Authentik. They responded quickly to our various requests. Really good service at uthentik. When we got there it was easy for us to pick up the car. This one was new and really good. No unknown additional costs were asked of us. The only time I get the best from Avis service is the return of the car. They were overwhelmed and passed the buck to check the car. [...]

Dissatisfaction of the car provider

(Translated by Google) When I booked a car through Authentik Canada, I thought they would do a job of finding the best possible price as well as the most reliable provider possible.
Regarding the price, I can only bow, it was up to my expectations.
But you have to believe that the motto "you get what you pay for" is to be taken literally here.
We had an appointment at 10 a.m. at a hotel in Montreal to pick up our car. When we arrived we easily found the counter, but it was empty. So we waited 5 minutes before reading what was written on the papers on the desk.
It was mentioned that the manager was in another hotel in Montreal and that you had to call a number for him to come. Which we did, twice, then three times. Each time, no one answered and we automatically switched back to Discount's general contact number, but that never picked up. Note that we let it ring well for 7 to 10 minutes depending on the calls.
Then we looked for the location of the other hotel, which we located 500 meters away. Meanwhile, we met another couple who had already been waiting for 15 minutes when we arrived.
So I went to find the rental manager at the other hotel.
What was my surprise when I found that the same thing was happening there, but with 5 couples waiting... From here, I called Authentik who did not know what was happening and who promised me to research and solve this.
I called another number that appeared on a sheet left in this other hotel and there a person answered me and told me that she was sending someone immediately.
Back at my pick up location, I noticed that the person in charge of the bar was also trying to reach them to help us. He was promised a manager within 20 minutes.
Authentik confirmed this to me by leaving a message on my answering machine.
The manager indeed arrived at 11, huffing and walking past us without greeting or apologizing.
The other couple having arrived before us, we got our car around 11:30 am, but there was no GPS on site, so we still had to accompany them to the second hotel to pick one up.
Result: we were offered a discount on GPS rental for the wait. The discount not being impressive, it was mainly to try to look good and avoid making us moan.
It can happen to have a setback, an employee who is not on duty or who does not show up, but the least you can do is inform the client, because personally, I get away with €60 extra for calls made unnecessarily and my partner had to restart the mobile data to find the location of the other hotel.
Finally, the car was dirty, both inside and out.
In summary, I recommend Authentik for its professionalism, but I can only recommend avoiding car rentals as long as the service provider turns out to be Discount.
I wonder how we would have done if we had an appointment at a specific time and leaving Montreal at noon instead of around 10:30... [...]

Upgrade

(Translated by Google) I was lucky to be upgraded, and to rent a much bigger/comfortable car... (dodge charger)
Inevitably, an exceptional rental!!

In addition, the reception and explanations at the rental office were pleasant and helpful.

Toyota Corolla Ideal for commuting.

(Translated by Google) Very satisfaying.

perfect

(Translated by Google) perfect location just the level of windshield washer that had not been done

good tees

(Translated by Google) Everything was very good, except for the car rental, Authentik had made me pay for a second driver 21, except that the driver must be over 25 years old, and the additional premium corresponds to the amount of the lease. Fortunately, the rental company made a move and we did not have to pay this additional premium.

Worry-free rental

Perfect car rental

(Translated by Google) We were very well received and guided by the Montreal Plateau Royal agency. The car was recovered more than on time.
No surprise unexpected charges, everything was explained correctly. Quick and easy airport drop-off.
I highly recommend.