RV rental
Easy handling. Clear explanations
(Translated by Google) Good choice of provider. Very nice home.
It would be a big plus if the motorhome could be picked up at Horseshoebay rather than Gibson. But it's still doable without too much hassle.
Thanks.
Excellent service
(Translated by Google) Motorhome in perfect condition, very good reception and delivery of the vehicle on the first day. No mechanical problem. A bit too much of a wait for the transfer to the airport on the last day (2 hour wait), but we'll forgive them for that given that we had time before our flight.
Pleasant welcome and clear explanations
Travel to Western Canada
(Translated by Google) I had excellent support from my advisor when booking the vehicle. Thanks to her, I was able to get exactly what I wanted.
The rental company is very well organized. She supports her clients from start to finish. The attendants all speak two or three languages. The vehicles are immaculately clean.
Generally a great experience
(Translated by Google) Information on opening hours of the branch and pick-up and drop-off not clearly indicated in the numerous documents transmitted. Caused us a few surprises but Discount always accommodated us free of charge.
Also, the alto trailer model was not the one we had been confirmed with and which was shown in the photos on the site. No big deal except for the bed which was a queen size instead of the expected king.
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trip to Quebec
(Translated by Google) We were delighted with the contact with Josée Durepos; always available to listen to our questions and patient to answer them.
However, we would have liked better communication at the start for the pick-up of motorhomes; the rental company telling us that he had not received precise information from Authentic Canada regarding the pick-up of motorhomes in the morning; the 2 taxis (because 2 motorhomes) which were to pick us up did not arrive as we thought; the first arrived at 11:30 am, and it was the same taxi that made the round trip to pick up the second group; hence a lot of waste of time at the start; we only left the rental company around 5 p.m.!
Perhaps we should have been more insistent the day before, with the rental company as to the need for 2 taxis?! But we thought that Authentic Canada had made this request to the renter; which the renter claimed "no".
Renting a motorhome remains an adventure! But it suited us fine.
There were small surprises, because the water filling indicators (clear, gray and black) not working very well, we thought we had to empty and fill all the time, which put a little stress each time; but we did well!
The rental company was always available, however, we did not always have a network to communicate with him (parks, nature, etc.)
As for drinking water, it is free, and you can find it everywhere.
We had a problem with the awning, left open at night, and one of the arms was broken the next morning?!
To see if the insurance will cover this?
It had not been specified to us that we had to make a request for a coffee maker?! From where we had to manage to make coffee à la "scout"!
Apart from that, the rented equipment was sufficient (be careful, no corkscrews and a few pillowcases were missing).
For the accommodation, we had partly chosen accommodation with producers thanks to the "Terroir en VR" association; this had the advantage that we were alone on the land, we had very nice contacts with the locals from whom we bought our food, but we had no electricity or water provided.
In conclusion, this type of trip suited us; he was adventurous and kind. Maybe we did too many km (more than 2500km in 12 days), but we had a good overview of Quebec.
We greatly appreciated the Quebec philosophy; all the people we met were jovial, considerate, always ready to help us, with a lot of humor; in short, we felt really good there. Europe must learn from it!
To do again, smaller parts of Quebec and more in "depth"
A nice journey to all of you.
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Perfect
(Translated by Google) The pick-up went flawlessly. The return was very quick.
Western Canada
(Translated by Google) Very nice experience to repeat for another destination
Super camping car
(Translated by Google) Very nice motorhome. Park against we waited 1 hour for the shuttle for our pick-up on arrival. We had new, inexperienced counselors and the support dragged on and on, endless...while we had the road to Mauricie and the errands to do. On the way back we had left the empty luggage at the agency but suddenly impossible to pack the luggage before. When we arrived there, we were kindly put under crazy pressure to pack our bags and return the motorhome when we had paid extra to return the motorhome until 3 p.m. and we still had time. A little hard to be speeded like this. But hey, that doesn't take away from the pleasure we had of doing our 2000km as a family with this house on wheels through Quebec. [...]
Professionals
(Translated by Google) Pro, well organized, last generation vehicle can de KM
We vacances in VR
(Translated by Google) VR consistent with the pictures. In good condition and clean.
Gabrielle was available whenever we needed her.
Nice experience.
Impeccable
(Translated by Google) Great welcome, impeccable motorhome and everything you need with it, easy to drive. Too bad we can't use the exterior blind.
Alto rental 15 days
(Translated by Google) Super location and perfect interlocutors, attentive, accommodating, friendly, responsive.
Only the location of the rental is not easily accessible by public transport.
Very nice experience!
Stay Canada in motorhome from July 17 to 30, 2018
(Translated by Google) The telephone reception was very warm and our request was handled with great diligence. The response time for the quote as well as the return for the availability of the chosen motorhome was very fast.
On the 1st day, we were taken care of directly at the airport, at the agreed time, by a shuttle from the camper van to come and take delivery of the vehicle. There was a very good welcome from the latter with explanations provided and useful for our road-trip (It is worth pointing out that we were perfect novices in terms of motorhome holidays).
When we returned, our vehicle was taken care of immediately and the check was efficient and quick. As indicated in the contract, the additional kilometers compared to the package were invoiced to us, even if the unit price requested was higher than that originally indicated.
Similarly, as on the outward journey, a shuttle from the motorhome picked us up and brought us back to the airport with our suitcases.
The day after our return to France, an email was sent to us by AUTHENTIK CANADA to send us a satisfaction questionnaire; proof, if one were needed, of their involvement in questioning themselves and listening to the customer's remarks.
In conclusion, AUTHENTIK CANADA is a company where there is a very good atmosphere. It is a reference for effectively organizing a trip to Canada. To advise with confidence.
Very good continuation to the dynamic team of AUTHENTIK CANADA.
And look forward to working together again in the future.
Christian GUILLOUZOUIC
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Deposit on return of the motorhome
(Translated by Google) When we returned the motorhome, 3 people checked the condition of the vehicle, including a man who did not show up and went around with a tablet.
We go to the reception and we are surprised to learn from the office employee that the sum of 260 dollars will be deducted from the deposit of 500 dollars because the vehicle has scratches on the bodywork. We expressed our disagreement and asked to speak to the manager. This one turns out to be the man with the tablet who doesn't say hello and doesn't introduce himself. This one explains to us that the scratches on the motorhome will cause costs because 5 to 6 hours of work at an hourly rate of 120 dollars. In short after negotiation we got 40 dollars discount. We believe that a motorhome rental company knows that we are not going to be content to stay on the highways and that of course we have been in national parks where trees are everywhere. For us, this withholding of half the deposit is not justified. A piece of advice to travellers, scrupulously check the condition of the vehicle at the start of your stay before leaving.
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Rental not smooth but credit card debit remarkably fast
(Translated by Google) My credit card was immediately debited even though the order was not confirmed, so it was impossible to cancel no matter what, we felt a bit held hostage. The bikes ordered and paid for were missing as well as the vehicle papers!
Double supplies of kitchen accessories and bedding but lack of pillows!
Waiting time for the delivery of the RV 1h30
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Satisfied but
(Translated by Google) First experience of renting a motorhome to visit eastern CANADA.
Reservation and exchanges by internet very simple with AUTHENTIC CANADA
In the Canadian agency in MONTREAL, satisfactory handling of the vehicle and discovery of its operation: the manager of the company was very accommodating with us on the schedules, he explained all the devices to us (I advise you to register so much he there are things to remember)
The vehicle was well designed, the kitchen and laundry kits retained well equipped.
No mechanical problem except the black water indicator light which remained permanently on orange despite the drains
Only downside: when it started to rain the 2nd week, gutters appeared inside the vehicle (around the ventilation shafts) in the bathroom area but especially above the rear sleeping area. On the advice of the agency, we tried to reach the AUTHENTIC CANADA assistance service. We succeeded after 2 days, a person speaking only English and very quickly told us to look for solutions and had to call us back. to offer them to us. She never called back!
Luckily it wasn't a more serious mechanical issue...
We were still disappointed by this lack of consideration and the manager of the agency, annoyed, gave us a one-day discount and propane change fees when returning the vehicle.
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I recommend!
(Translated by Google) Very good experience. Counselor available. Good support.
Quick and efficient recovery and handling of the motorhome. Vehicle in very good condition. Everything went well.
Location VR
(Translated by Google) Very good experience that we have just had with an RV.
A feeling of freedom, ease of use.
Shame
(Translated by Google) These are exceptional vehicles compared to what is possible to rent in France but far below our standards in terms of quality.
Despite a vehicle designed for 4 adults and 2 children, the beds are not suitable for 4 adults. Overcab and fold-out bed particularly uncomfortable. For 15 days, it's a bit of a shame.
Travel in RV July 2018
(Translated by Google) Very friendly and efficient service at Cruise Canada managed by Laurence.
Efficient and useful rental and roadtrip advice.
Very happy with our trip
Rocky Trips in Yellowstone
(Translated by Google) We loved our 4000km trip aboard our RV starting from the Rocky Mountains to Yellowstone through Glacier National Park in Montana and ending in Waterton Park.
VR is freedom, we can stop where we want, swim, eat, contemplate the landscape.
fabulous... but quite expensive
(Translated by Google) RV + gas = 51% of total cost of this trip.
Very nice trip.
(Translated by Google) I was very well advised before my reservation and during my trip.
I had simple, clear and quick answers to my questions or my "problems".
I am very satisfied with your services and thank you.
Christian.
Satisfaction
(Translated by Google) We had a great stay and we warmly thank Authentik Canada and Canadream for the service and hospitality.
Very pleasant and available people.
The remote support during the reservation scared us a little (because we were discovering) but we had no bad surprises.
To do again with pleasure!!!!
in the top
Very good, we only need wedges to stabilize the motorhome at night
Great trip to Nova Scotia
Great trip, what a pleasure with the motorhome
Wonderful trip in a Camper Van
(Translated by Google) We spent 2 weeks traveling through the Canadian Rockies with a Camper Van from FraserWay.
Organization at the top before the trip as well as for the handling and the return of the vehicle. The FraserWay team is very well organized and we wasted little time. The vehicle we rented was in excellent condition and consistent with the photos and our expectations.
To recommend without hesitation!
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