RV rental
Very satisfied, courteous and polite staff
(Translated by Google) Choose the number of kilometers you want to do carefully because you don't leave in the morning as quickly as you think. So we had to shorten our route. Finally we did, 2000 kilometers over 8 days
Excellence in efficiency.
(Translated by Google) The DVC perfectly suited for 2 beginners.
Perfect
(Translated by Google) Very nice rental experience. Fast and efficient support. Discount also.
Well equipped and comfortable.
We had a question, customer service was quick and easy to reach and responsive.
I recommend
Excellent service
(Translated by Google) The service was excellent
The RV was like new
First vacation in a motorhome.... It was great!
(Translated by Google) Very recent and well-equipped motorhome, great for discovering Quebec.
Conversion van
(Translated by Google) We loved the vehicle, driving was easy, parking possible even in big cities. The autonomy provided was perfect for our trip. Taking possession of the vehicle was difficult on the other hand. We had to wait 2h30 before getting the explanations on the vehicle and the managers tried to reassure us by telling us that we would get it within ''30 min'' constantly... [...]
Super!
(Translated by Google) The service and cleanliness were impeccable. The only downside: we paid extra for the kitchen stuff and there wasn't much! No sheet metal for the oven, the cane opener did not work, no scissors, and . Otherwise, the rest was perfect! And the service at Authentik Canada: a big wow!!! I would do business with them again with my eyes closed!
excellent RV but weak points to correct
(Translated by Google) the motorhome was new and everything worked fine. Good welcome and attentive service. However 3 black points to report
(a) there is no optional comprehensive insurance. Consequently, the risks related to accidents with unidentified third parties are 100% the responsibility of the "guest". In addition, the fixed costs are "excessive" such as the $1000 requested per damaged tire!!!! This lack of all-risk insurance is a (very) big black spot that could have transformed our Canadream into a "Canightmare".....
(b) 2 out of 3 incidents are due to reversing maneuvers (according to Canadream). And yet our RV was not equipped with a reversing camera!
(c) An airport-Canadream transfer is offered for $55. In practice, we had to take a taxi there and back for $90!!!. Why offer a service that we are not able to provide?
[...]
Thank you for this great experience!
(Translated by Google) This is the best price I have found by searching the internet. Communication with the Montreal staff was super courteous and very knowledgeable about the vehicles for rent. When I arrived at my destination, the documents were ready as was the vehicle. The presence of a video on the Authentik site to explain the operation of the various particularities of the vehicle is very much appreciated and makes life much easier when picking up the RV. Returning the RV to the rental location is quick and efficient. [...]
Very significant unforeseen additional costs
(Translated by Google) Despite the promises of a simple postponement of our RV rental (due to COVID), we did not have the RV initially chosen at Canada dream and absolutely not the services initially ordered (additional cost for rental, additional cost for mileage, etc.).
I am therefore very disappointed financially but also by the unfulfilled promises.
Great stay, great experience
(Translated by Google) Motorhome faithful to the description, recent vehicle.
The conquest of RV and Western Canada
(Translated by Google) For us, couple in our sixties, it was our first experience in VR. It took us a period of adaptation before being able to enjoy the joys of VR. Also, we had a heating problem which was fixed fairly quickly by Four Seasons at their Calgary branch. We would have appreciated receiving more detailed explanations before our departure, for example a video in our mother tongue. However, the staff at Four Seasons was very attentive and courteous. Also, the configuration of our vehicle was not appropriate for a man over 6 feet with the bed on the width. At the end of our journey, we realize that a vehicle would suit us better. Finally, we should not forget the excellent collaboration of our travel specialist, Véronique Blanchette. [...]
from FS
(Translated by Google) Good service, good advice, smooth communication.
Motorhome rental
(Translated by Google) Great welcome from Mélanie and discovery of our recreational vehicle that we didn't think was so big. Good surprise. Easy handling with the automatic gearbox. Just have to adapt to the length of 10 meters in the turns. Obliged to park in the campsites provided for this purpose. The road is very pleasant on board. Only downside, the cupboards that open and close constantly, the dishes really limited for 4 people and the humidity that drips along the windows in the morning. Memorable road trip. [...]
Fast service and complete RV equipment
(Translated by Google) The RV was ready when we arrived in Vancouver and it was very clean and true to the description we had had of it. Complete equipment for 4 adults.
The return to Calgary also went very well. The staff were welcoming and facilitating.
Thanks
Excellent
(Translated by Google) Impeccable service and perfect VR for my needs
beautiful, good, too expensive
(Translated by Google) First experience in VR, I loved it! The vehicle was working well but my god the price paid was too expensive. I would also have liked to be notified more clearly that I could not add 500km packages once my reservation had started. Finally, I wanted to extend my reservation for a week, but at $1000 for 7 days, before insurance and other fees, it was ridiculously overpriced.
I don't think I'll repeat the experience.
[...]
Nice experience
(Translated by Google) Meets expectations.
Efficient and fast
Very good experience and great professionalism of the rental companies
Western Canadian trip
(Translated by Google) Superb experience, it's fantastic to be autonomous and with the canardeam VR allowed me to live a dream. Very good service and with the vehicle I had no problems. Can be used with unbreakable dishes.
too small
(Translated by Google) Lack of storage. see above
Very satisfied
(Translated by Google) Courteous service, quick return call.
Difficult to talk to the same person during phone calls.
Very good support and service
(Translated by Google) Excellent experience, very very good service and support.
The personalized follow-up is more than appreciable!
Excellent service
(Translated by Google) Great service. Taking possession and handing over the RV very easy and fast. Convenient shuttle service between hotel and RV dealership and vice versa. Very good advice and very good follow-up from our advisor at Authentik. She found us a good RVet dealer at a good price.
Location VR, DVC
(Translated by Google) Very good service with Authentik. The vehicle was leased with CanaDream. Everything was ready when we arrived. I found they put a lot of emphasis on selling different options that we didn't really need, but it ended up costing a few hundred dollars.
For the vehicle, it was very good and well equipped, on the other hand I would not rent it again. The table was tiny and the word is weak (barely for one person) a very big weakness, just bad design.
Our friends rented a similar vehicle, but through Frazerway. It cost over $1000 less was diesel, same size as ours with a table big enough for four people.
On the return of the vehicle we had exceeded the mileage of 1100, I had to pay .42/km, our friends were only billed for 500 km.
Nevertheless, we had a very nice trip.
Cheers
[...]
Very good experience
(Translated by Google) I had perfect service from Authentik and Four Seasons. Without hesitation I recommend them.
We really liked the interior layout of the Ford Transit Conversion Van FS.
More spacious than other similar ones.
Thanks to Virginie Alessi for her attention.
Overall good experience but lacks quality in some respects
(Translated by Google) The quality of VR A30 is good overall, however the following points should be taken care of for the improvement of overall customer satisfaction.
--->> Sleep is a crucial element on such a trip:
- mattress: the one in the bedroom was okay, nothing more, it was also 6-8 inches too long and the one in the "bunk bed" was of very poor quality, it was like sleeping on a wooden board.
- no fitted sheet was provided: we ended our nights on the mattresses, which was therefore not hygienic and not at all comfortable
- lack of washcloth: we received "only one" and we had to get bedding for 6 people/7 nights.....
->>> suggestion: add a small BBQ and its utensils to allow cooking outside, garbage bags, brush to clean the toilet tank and its cleaning product.
Good points:
Excellent quality of bath towels
Excellent quality driver and passenger seats, table and couch
Duvets and sheets are fine.
[...]
Super
(Translated by Google) Not complicated and very well explained.