Car rental

(Translated by Google) Very unpleasant person, we were not informed that we had to pay an extra charge because we left the car at another airport. Which is normal, but I thought we had paid it in the rental since the contract stated the two different airports. We did not get the car I ordered.

(Translated by Google) We had booked a VW Jetta. At 9:30, we arrived as scheduled at the Avis agency at the Desjardins shopping center in Montreal. We waited our turn for half an hour. For almost an hour, the employee (who was very friendly, by the way) tried unsuccessfully to get her computer system working, only to finally declare that the system was down. She decided to complete the paperwork using old forms. She informed us that they didn’t have any VW Jetta and that they never have. Why is this vehicle offered on the site? She pointed to a huge Dodge sedan, but its trunk was smaller than the Jetta’s. This car was stuck between others in the tiny parking lot. The interior was dirty, the seats and the bench were covered with dog hair, the windows were smeared with dried drool, and the dog smell was unbearable. I checked the tires and saw they were worn, at the wear indicators. We refused the vehicle. The employee (still friendly) was on the verge of breaking down. The computer still didn’t work. She was still alone. The cars hadn’t been washed the night before. She had to go down to the basement to get cars and manage returns and pickups at the same time. Around 11:00, I politely expressed my impatience and frustration. She cleverly replied instantly that I needed to stay calm. I calmly and politely responded that when I did get angry, she would quickly realize it. I explained that I had been waiting for nearly 2 hours for a car and I had almost wasted a morning of my vacation. Finally, she offered us an almost new Hyundai Elantra (2024, 15,000 km) with which we were fully satisfied for the 10 days and 2,700 km. We left the agency at 12:00. Upon returning the vehicle, the employee once again apologized for all the inconveniences during the pickup. It is obvious that all these dysfunctions are due to a blatant lack of staff, and the customers are the trapped victims. A commercial gesture would be appreciated. [...]

Good service and value for money

(Translated by Google) Nothing to say, the handling of my car went perfectly and the car provided perfectly met my expectations.

(Translated by Google) Efficient rental with a very well-maintained and upgraded vehicle

(Translated by Google) Nothing to say about the car but 2 hours of waiting at Avis at the Montreal airport is unbearable especially since it's always like that! Change to another provider, there was no one at the other rental companies!!!!

(Translated by Google) The vehicle pickup was very long: I spent at least two hours before getting the vehicle. It's a shame to wait so long when I had booked a few months in advance.

(Translated by Google) Everything went very well, we were advised on our car rental and after changing the dates, we were even offered another one of the same category but cheaper, with another rental company. We highly recommend Authentik Canada for car rental (we have no experience with their other services).

(Translated by Google) At first, the seller tells us he doesn't have a car for us, then tells us he has a damaged one (a small scratch, nothing serious) and explains that if we want a car, we have to take that one because he doesn't have another. He explains very little to us and refuses to install winter tires, mandatory for driving in British Columbia from October 1st, on the pretext that it's not the season (but our trip included several weeks in October in British Columbia, which he was aware of). Upon return, no explanations, I'm still waiting for the billing email from Thrifty a week later. I find their customer contact poor, however, we were upgraded and the car was in good condition. [...]

(Translated by Google) Very warm welcome
Vehicle in excellent condition and clean

(Translated by Google) I was generally very happy. When booking on the site, I took the maximum options (free additional driver, franchise buyout, etc.). I thought I was going to be absolutely at ease. Except that, I had to add breakdown assistance in case of an accident, and two or three other small things that cost me $600 in total for a month. Of course, I was absolutely not obliged to subscribe to them, and I did it of my own free will. But it's annoying because you think you've thought of everything, that everything is included, and well, no. However, I have no regrets; nothing happened, but I was well insured. [...]

(Translated by Google) Pleasant and efficient staff, understanding, very good car.

(Translated by Google) I quickly picked up the vehicle at the airport, of a higher category than the one reserved. A nice surprise! The car was perfect, very comfortable and clean.
Returning it was very easy in downtown Montreal.
I am delighted to have rented the car through Autentikcanada. My interactions were reassuring (not always easy to navigate the different offers), and the price was very competitive given my requirements. I highly recommend and will not hesitate to use their service again. [...]

(Translated by Google) Pick-up of the vehicle at the downtown agency, drop-off at the airport, in both cases it was very quick, competent and pleasant staff explaining well. Recent vehicle, no problem. Deposit returned quickly. In summary, it was perfect.

(Translated by Google) We were impressed by the quality of the staff's welcome at the downtown Montreal branch: friendliness, availability to solve problems, efficiency.

(Translated by Google) When picking up the vehicle, which was supposed to be done at 4:00 PM, I had to wait more than an hour, so I only got the vehicle around 5:00 PM. For the record, the wait wasn't a problem for us, but the lack of information and the attitude of the people behind the counter were more concerning. We had to wait for the arrival of a third person (apparently the returns manager, but they did not introduce themselves) to get a minimum amount of information. I should mention that I was not alone in this situation. What's the point of renting and paying for a vehicle in advance, only not to be served on time? I repeat, the wait wasn't an issue for me, but the lack of information was.

I want to point out that during my stay, I had to return the vehicle I had (maintenance on it had to be performed), and I contacted the agency, which perfectly took care of the problem (opening a case number and a vehicle waiting for me at the airport). Everything went well, but I had to return to the front desk to retrieve the transfer document. I think it would be helpful if the staff at vehicle reception could handle this transfer, as it would avoid unnecessary waiting and also, and more importantly, prevent unnecessarily cluttering the front desk.

Otherwise, everything went well. [...]

(Translated by Google) Going through Authentik Canada was an economical choice after comparing prices. As a travel planner, it's an excellent way to test providers to guide and advise my travelers. All the information was clear, I recommend it!

(Translated by Google) 2h30 of waiting to get a car that consumes twice as much as the chosen car. Travel budgets are usually set to avoid excesses, especially in a country where you have to drive a lot. Thus, it will never be with Thrifty again, in addition to serving as bad publicity for them.

(Translated by Google) We were upgraded! A little Chevrolet, which made us very happy!

(Translated by Google) As expected, we drove close to 4000 km with a KIA Sportage, very comfortable.

(Translated by Google) We had a vehicle better than expected, which is nice, but it may bother some. The wait at the airport was not normal, nothing was planned while most people had prepaid everything. On the other hand, the return went well.

(Translated by Google) Impeccable handling of our car, everything went beautifully well.

(Translated by Google) Everything went very well. Car in excellent condition. The handover and return of the car went smoothly.

Vehicle rental

(Translated by Google) Hello The vehicle rental from Thrifty was an excellent service from the renter. Upgraded vehicle in excellent condition. Attentive staff during vehicle pick-up and return was handled efficiently. Well done and thank you Agnès Barbier

(Translated by Google) I still haven't received the deposit of 350 dollars I paid for the rental car. Can you please do the necessary with the rental agency Thrifty? I am enclosing all the documents relating to the rental. Thank you very much. Yours faithfully

(Translated by Google) Very simple and quick process both for picking up and returning the vehicle. Very good reception at the counter.

(Translated by Google) Very warm welcome, wise advice, clean and comfortable vehicle.

(Translated by Google) Good service, the first rented car had a defect, ALAMO replaced our vehicle without any difficulty. We have been renting from them for over 10 years and honestly have nothing to say.

(Translated by Google) Better signage at the office would have saved us from waiting in the wrong line upon our arrival. On the way back, the return process was very quick and efficient, bravo. I will return for a new rental, even though I was given a vehicle "equivalent" to the RAV 4 proposed at the time of booking.

(Translated by Google) Place, car, everything was OK