Car rental
Waiting because vehicle unavailable
(Translated by Google) We had to wait for several hours at the one-stop shop because the vehicles were not available.
The staff were lovely. The situation was explained to us as being exceptional, lack of staff, cancellation of a mess of flights for the holidays, and redeployment of vehicles to other agencies.
We pay the price for the policy of the Hertz group, owner of the subsidiary Thrifty.
Some did not have their vehicles, and others were lucky enough to be upgraded.
It's an unpleasant lottery for a first day of vacation.
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PERFECT §
Good reception and adapted vehicle
(Translated by Google) We were well received with all the necessary explanations. The vehicle was fine. We just had to inflate the tires along the way and we had a permanent alarm due to the lack of windscreen washer. It seems that the revision was not done.
Impeccable !
(Translated by Google) The service with AUTHENTIK was impeccable all the way. They answer our questions quickly and very professionally, in French for me. Picking up and returning our rental vehicle was super easy and quick. The car was exactly like the one offered, that is to say almost new, in leather and in excellent condition.
I highly recommend this company for car rental while traveling!!
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CAR RENTAL 6 DAYS
(Translated by Google) We needed a "full size" vehicle to go 5 days to the United States during our 15 day stay in Canada. Everything was done from France by internet, reservation, payment: RAS! Reception ok and car good value for money. We were able to have a vehicle with 2 drivers, unlimited mileage and 0€ deductible. Very good offers on authenticcanada: we recommend +++++
No complaints
(Translated by Google) A bit of a long wait at the airport on arrival to get our vehicle but everything else went very well.
Perfect
(Translated by Google) We got our car back very quickly, no worries about the model, we even upgraded at no extra charge, the car was clean. We made it as simple as we got it back. Nothing to say other than perfect.
Good service!
(Translated by Google) Even if the vehicle received was not the one advertised (Kia Soul instead of a Chevrolet Spark), everything went well! The Montreal airport service employee was courteous, offered additional offers without being pushy and the vehicle was ready quickly.
Returning the vehicle was then very simple and it was done quickly and without hassle. A very good experience!
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Trunk really very small
(Translated by Google) This is the only downside to our adventure: the trunk was really small, luckily we only had 2 suitcases; but frankly unsuitable for a road trip where you have to unload / load the trunk every day. The car was smaller than our personal car. It is kind of a shame. When we told Avis, they offered us another vehicle but for an additional $10 per day.
Very good welcome and good car, we did 2500 km in 15 days
(Translated by Google) Best choice quality price recovery in front of the Quebec aerodrome. We drove in a Nissan
Excellent service
(Translated by Google) Prompt and courteous service in Calgary and Vancouver. We got an upgrade: a new Ford Explorer instead of a Rav4. When we made the reservation in February 2022, the rate was the most competitive. I highly recommend Authentik Canada.
Very mid-range mid-size car
(Translated by Google) Intermediate car reserved, car provided: Hyundai Accent (I would say more of a compact car: 2 large suitcases and 2 very small ones in the trunk no more)
Very average quality of the automatic gearbox, difficulty accelerating, gears not always optimized
Waiting to pick up the vehicle due to lack of availability
Excellent service!
(Translated by Google) The rental was easy, the directions were clear and the vehicle was in excellent condition. We had asked for an intermediate but got a 4 Runner unlimited. Well it costs more gas but as my husband had brought his road bike, it was perfect for luggage.
Car rental
(Translated by Google) My rental went very well except that we had to wait a good half hour before we got our car because it didn't seem ready. In addition, we had rented a Toyota RAV4 but ended up inheriting Wolswagon Tyguan, which is the equivalent in size. The car fulfilled our wishes.
Totally satisfied
(Translated by Google) High quality reception.
vh flawless
Very well
Very disappointing waiting time and fuel option
(Translated by Google) We had waited more than 2h30 before having a car, moreover the proposed fuel option which was supposedly cheaper at 1.70 dollars comes with taxes for a full tank at 98 dollars while a full tank is around 60 dollars without tax . The dear gentleman did not announce such a sum to us before taking the option.
Very very disappointing.
Lots of waiting on arrival...
No problem except for the trunk
(Translated by Google) The compact car (Toyota Corolla) initially reserved had too small a trunk which did not even allow for 2 small cabin suitcases. The description on the site was therefore not accurate. We therefore had to pay extra to be upgraded to another Corolla model whose trunk was of ample size. No problems encountered with the second vehicle.
Equivalent vehicle but very good
(Translated by Google) Fast and efficient booking. Nissan kicks rather than Hyundai Sonata obtained, but fine for four. Three weeks, 3.5K km. Clean and well maintained car. Flawless
Exceptional conditions for discovering Quebec
(Translated by Google) Exceptional !!!!!
Serious and professional is the team D authentic CANADA (Maryse post 217 and Tatiana)!!! And opinions.
Thank you for granting me the best conditions for me to discover Quebec with my family.
Despite an anomaly with the vehicle but quickly resolved.
I recommend these two professional agencies.
I would call them again...
Lessor Reviews
(Translated by Google) Hello,
I would like to point out my dissatisfaction concerning a rental through Authentik Canada (which I am satisfied with because they are real professionals) of a vehicle from the Avis agency (from 09/07 to 22/07), in effect contrary to my request (Toyota Camry or equivalent), I was offered without specifying it to me at the Montreal YUL airport agency, a smaller Kia Rio which has nothing to do with what I had booked hence my surprise when I picked it up.
So I went back to the agency asking for the type of vehicle I had chosen, I was offered a Golf because supposedly no other choice, still too small, dirty, old and very noisy without offering me a discount which is necessary in fact, which is pathetic on the part of their agents, it is a scam pure and simple, fortunately Authentik Canada compensated me a little.
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very correct
(Translated by Google) Car not very young, but very correct. It has many traces on the bodywork, which allows you to be less stressed about possible small addicts during the rental. Hassle-free collection and return of the vehicle. Rather attractive price compared to the rest of the competing sites.
Perfect
(Translated by Google) Excellent service and fast.
Invoice error
(Translated by Google) Quite satisfied overall. No waiting to get the vehicle. No problems throughout the trip. On the other hand, we had to return to the agency the day after the handover because of a $215 error on the invoice. The problem was resolved quickly.
SUV au top
(Translated by Google) The rental went very well both on departure and on arrival. Spacious and well equipped vehicle. No problems encountered. Beyond our expectations, almost new vehicle.
Autentik Ok provider to review
(Translated by Google) We rented a vehicle for a week from Thrifty via authentik. At the reception, we get an upgraded model (so a good surprise) but we learn that it is the Hertz agency that owns the vehicle and that we will have to bring it back at the end of the stay? We had no one to check with us except the condition of the car and in particular the fuel gauge level. At the time of return, the Hertz agent wanted to unduly charge us refueling costs when we had returned it with the same level of gauge as on departure. We had to go back to Thrifty's office to win the case, because luckily the manager was present! A word of advice: take pictures of the car and the fuel gauge before leaving, insist on the presence of the agent when inspecting the vehicle, your good faith cannot be called into question on the return. .
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1 hour wait to get a 90,000 km vehicle!
(Translated by Google) Authentik's booking and service is impeccable, thanks to them!
On the other hand, the Avis company is something else. I am aware that the pandemic has left its mark and that the vehicle shortage is real.
However, the first vehicle AVIS Calgary airport agency gave me had a nail in a tire. After waiting 30 minutes for us to replace it, they gave us another vehicle with the rear bumper smashed. I refused to take it and I had to wait 30 minutes again to finally get an ok vehicle, but which had 90,000 km on the odometer. The windscreen wipers had never been changed given their condition and it was dangerous when it rained, because they wiped almost nothing. Finally, the AVIS agency had not even taken care to remove the waste left by the previous client... :(
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The best solution for renting a car in Quebec!!!
(Translated by Google) This site is absolutely PERFECT! Not only are the prices significantly lower than what can be found elsewhere, but the services offered are also excellent: insurance included, 2nd driver from the same family free, permanent assistance, etc. No unpleasant surprises, neither when the vehicle was picked up (car fully compliant with the description, ultra-fast on-site procedures), nor when it was returned (only the cost of refueling was billed to me because I had took the option "rendered with empty tank", very practical).
It is obvious that from now on I will ALWAYS go through Authentik Canada for my future car rentals in Quebec.
Thank you to the whole team and congratulations for this great service!
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No reimbursement in the event of an unforeseen event
(Translated by Google) The general conditions of sale are respected to the letter.
That's a shame. A problem in our trip made the rental unnecessary.
We asked for a commercial gesture which we did not get.
By passing without an intermediary we might have obtained something or a credit…