Car rental
Good experience
First time i' ve ever rented a car. Nice experience.Thanks
Super long time to wait for collecting the rental car from Avis.
Super long time to wait for collecting the rental car from Avis. We queued for 3 hours for collecting the car. In my experience, it is the longest time I wait for collecting rental car so far. Other car rental company just wait for 30 minsutes or less at the same location. We also expecting a US brand JEEP, turnout was a korean Hyundai Santa Fe. They simply said they belong to the same class. [...]
Good car and outstanding an friendly service!!!
A half an hour after leaving from Triton, we had flat tire, in a region without any mobile phone service... Luckily we could stop near another pourvoirie where the first person we asked, by pure coincidence, happend to be the central car reservation responsible of Sauvageau itself who was on an weekend fishing trip! He paused his activity immediately, helped to inflate the “slow”, did some phone calls and organised a vehicule exchange in the Alma Sauvageau office for the next day, so we could go on with our trip without any worry! Unfortunatily we forgot to ask his name, but if possible, you may send him once more our thanks!!
Our second car became very dirty, illustrating the active trip we made;-)
[...]
Car rental
Had a great experience. Good car, no hassles, & the drive was very smooth.
Fast and easy !
Car Rental for 15 days roadtrip
We've had a really good experience renting our car by Authentik Canada. We wanted a specific vehicle and we received exactly the car we booked on the website. It was brand new and matched the pictures we saw on the Authentik Canada website!!! The renters before us came back just a few minutes before we took the vehicle over. So during the time they checked and washed the car we had to wait an hour but we were offered a full tank of C$90 for our patience and we appreciated the gift. In a nutshell I highly recommend choosing Authentik Canada for your rental because it was simple, reliable and the service was nice and friendly
Very good experience !!
[...]
That's not a car! Its a truck!
Travelling in comfort, chose a GMC SUV
(Translated by Google) The provided vehicle matched the desired category. We did not have any additional charges for the winter tires, which were provided even though they weren't mandatory yet (stay from the end of October to early November). However, the major inconvenience was waiting an hour and a half between our check-in at the counter (fortunately, only one person was ahead of us) and getting the keys. Our daughter fell asleep exhausted on a bench. We had at least a one-hour delay from our landing to the theoretical time requested for vehicle pickup. So, we left Montreal only at 6:30 PM instead of the expected 5 PM... and drove very laboriously to Quebec City, arriving at 9:30 PM, which felt like 3:30 AM for our body clock. Very unsafe. Other car rental companies (notably Hertz) were totally behind schedule, with about a hundred people crammed in the waiting hall. The staff was very disorganized, slow, and didn't hand over the keys even though they were ready on the counter behind them. Communication issue? Lack of available vehicles? No explanation was provided... The return process, on the other hand, went very smoothly, done in 2 minutes, at least that's something! [...]
(Translated by Google) Quick support and upgrade offered immediately. Fast return as well, without difficulties.
(Translated by Google) Everything went well and we were even upgraded for the car because the one reserved was not immediately available.
(Translated by Google) Frankly, renting a car has never been so simple, perhaps because it was low season, but in any case super fast at vehicle pickup, no issues with the vehicle, and upon return, super quick and very well organized. No tricks, like going over the car with a fine-tooth comb to find things to charge for. Also, before the rental, we had made a mistake with the reservation dates, the advisor was very responsive and pleasant in making the modification and answering our questions. I have no reservations. [...]
(Translated by Google) That went really well. The car pickup was in great condition and the drop-off was perfect. Thank you.
(Translated by Google) The connection with Authentik Canada was perfect. We were upgraded in terms of the vehicle, which was quite pleasant considering the number of kilometers to cover. Vehicle in perfect condition, both in cleanliness and technical aspects.
(Translated by Google) Quick pickup and drop-off of the vehicle, adherence to the requested dimensions, new and clean vehicle, and above all, no surprises, especially on site.
(Translated by Google) Good care, a caution fee of 350 dollars, and a vehicle abandonment fee at another agency, excluding taxes.
UNRELIABLE AGENCY!
(Translated by Google) We are told at the reception of the vehicle that we don't need to fill up the gas tank before returning it because we have an option in our contract, only to finally have to pay $207 for the refueling upon return of the vehicle, which we obviously had not anticipated! A scandal!!! The agent was very, very slow and not pleasant or helpful at the reception of the vehicle, by the way. [...]
(Translated by Google) Friendly advisors and quick service. Even faster return, top-notch!
(Translated by Google) A very warm welcome. I especially thank Hakim and Killian who helped us a lot and especially sorted things out for us because the car was too small. They changed the model for us, with a smile too! Thanks to them, we were able to have a comfortable and pleasant stay!!! I recommend this agency a thousand times!
(Translated by Google) If the model was up to standard, the reception without aid for understanding the commands was regrettable ... Similarly, billing by an additional charge without justification or explanation is also regrettable.
(Translated by Google) We found this all-inclusive car rental contract with unlimited mileage that completely satisfied us. The rental counters are easy to find from the baggage claim exits. To our great regret, the THRIFTY/Dollar counters were not staffed, and we were redirected to the HERTZ counter... And there, big disappointment... We had to wait in line for 2 hours (no joke...) before being served at the counter!!! 3 people at the counter, but taking all their time... And still, we consider ourselves lucky because our car was indeed ready. Other passengers we had time to chat with (inevitably, 2 hours...) were not as lucky to retrieve their car because it was either not returned yet or not ready... some waited 1 to 2 hours more... with very young children or elderly people... And the staff told us it was due to the legislation that requires snow tires and that they couldn't anticipate the arrival of the French!!! It's not as if the All Saints holidays in France change every year??? Otherwise, it was a very beautiful car, and we have no complaints. Regarding this inconvenience, it seems this is becoming more frequent with Hertz and associates, so we will pay attention next time! Thank you and have a good day. [...]
(Translated by Google) Simple and smooth car retrieval. Car that gets the job done. Super smooth car return. No complaints.
(Translated by Google) We were very well received by Thrifty who explained the specifics of Canadian car rentals to us. They upgraded us and we had an incredible car that contributed to the wonder of our Quebec trip.
AVIS agency to avoid
(Translated by Google) Unpleasant staff, barely bothering to answer our questions. What a welcome! Upon returning the car, not a word from the person who took back the car. No staff at the counter or in the parking lot. We had to pay 49 euros for tire tax without any information from them.
(Translated by Google) Impeccable car rental service: simple, fast, and efficient. Friendly and efficient staff. Very advantageous prices.
(Translated by Google) Very good support and associated explanations. I recommend!
(Translated by Google) Hello. The vehicle was fine but there was no inspection before and after the rental. On-site, I paid a 100 CAD car abandonment fee, but also taxes on this 100 CAD and on the fuel (84.6 CAD for 60 liters). 232.14 CAD in total: are these taxes normal?
(Translated by Google) The road trip taken from October 14 to 29, 2024, covering 2260 km from Montreal to Gaspesie, along the St-Jean and St-Lawrence rivers, left my eyes and mind filled with stars. The vehicle entrusted to me by Thrifty was superior to what I had requested. The staff at the Montreal airport agency was friendly, competent, and open. I was able to drive comfortably. I had no financial surprises when returning the vehicle. I greatly appreciated the advice of Danika Lateille from Authentik Canada. Personally, I will return to this agency if I come back to Canada. [...]
Very warm welcome in Quebec and very comfortable car for 3
(Translated by Google) Trouble-free pickup and friendly staff in Quebec. One-week rental and Jeep Cherokee very good: heated steering wheel and seats, especially for the cold. Quick and trouble-free return at Montreal airport.
(Translated by Google) 1/2 hour wait for this October rental, we were directed to the wrong counter. Good rental service, economical car in good condition. Well-organized departure and return procedures. Efficient and professional staff.
(Translated by Google) Our vehicle had been reserved for several months, but upon our arrival at the "Dollar" office, there was an endless line of unhappy people who had been waiting for their rental for several hours. The "Dollar" employee redirected us to "Hertz", who found us a vehicle after half an hour of waiting. We had to negotiate with the rather unfriendly person at the counter to get the same benefits. Everything was sorted out, the vehicle was perfect, and we completed our road trip without any issues. [...]