Car rental
Second unhappy experience in less than three weeks
(Translated by Google) During my road trip this summer, here I am for the second time again at the Montreal airport to rent a vehicle again… this time it's almost 2 hours of waiting in front of an empty counter that I waited for to recover the car… Yes, empty or almost, there were only 2 people to manage 2 agencies and almost 30 customers!!! In short, my turn arrives and there surprise, there is a duplicate on my reservations, but only one car available! But to do it right, the only car available is an old, completely damaged Dodge caravan, worse, once on the highway, this car gave off an extremely confusing rolling noise… between Montreal and Quebec, we even lost control of the car under the at 70kmh in the rain!!!! So I called the rental company 6 times and left 3 messages, I'm still waiting for a call back or a pick-up!!! Later, in the descents of baie st paul I almost lost the brakes which started to vibrate the steering wheel at 80kmh!!!
To sum up, it is unacceptable to undergo this type of service during our family holidays and worse to expose ourselves to the risk of accidents! Inadmissible because to do well on our side we pay the price of security and trade...
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Very good despite a car not available at the scheduled time
(Translated by Google) Nothing special to report about the rental of the car, except that it had to be ready for 10 am, and that we could not have it until 10:30 am because it was not available before.
No problem during the stay so difficult to give an opinion on the related insurance.
Road trip quebec
(Translated by Google) Very simple rental and pick-up thanks to authentik canada. Decent rental vehicle.
exchange with Authentik perfect, a downside to the delivery of the car
(Translated by Google) Reservation and exchange with Authentik Canada for the reservation by email and by phone impeccable, very professional, available, responsive and friendly. On the other hand, when picking up the vehicle at the Montreal airport, the advisor at the counter forced (imposed) our hand a little for another type of vehicle, a Nissan qashqai. We had a doubt about the capacity of the trunk for the suitcases, and the adviser told us that there would be no problem. However, we had a lot of difficulty putting all our suitcases in the trunk, which was too small. If we had had the planned car, Toyota Camry, we would not have had this problem, because we had checked the size of the trunk before renting the model. Concerning the Nissan, no problem for the vehicle but weak engine for this kind of car (some difficulties for steep hills because we were 5). [...]
I recommend Authentik Canada
(Translated by Google) Excellent welcome at the Thrifty agency. Vehicle corresponding to the one requested. Possibility to return it to the airport at the end of the stay.
Car rental for 3 weeks
(Translated by Google) Almost new car (barely 45700 km on the odometer). Very clean. Friendly and professional staff.
But no GPS (it seems outdated). We bought a Sim card and used Google map
Gros suv
(Translated by Google) Beautiful car, spacious and 1 enormous trunk!
car rental
(Translated by Google) we were very well received at thriffty, nothing to say about the cars, we had 2 interlocutors at the same time, the explanations were very brief, fast, however we were surprised when we returned the cars which we had to pay a supplement because one of the cars was upgraded. we were given a tesla. we rented 2 cars and we had to pay more than 2000 dollars in addition to the reservation, we signed the contracts. we had retained a price around 1000 dollars for the 2 cars. we are aware that you have to pay the taxes, the refills and the full.
all this remains very expensive. the explanations should be clearer, we were drowned
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Location
(Translated by Google) So you really need to take stock with your provider. 2 hours of waiting on arrival to get the car, an endless line, a shame we have never experienced this during our travels and god knows we travel. We put you in a car that is not the one ordered, there is no GPS you paid for, you ask for it, we tell you in front of the French. Apart from the fact that we drive well. GPS to update because we made detours to finish it fortunately that we had GSP telephone [...]
Good car but poor GPS
(Translated by Google) Luckily we have Google Maps
Some destinations unknown to the GPS supplied with the car (more unintuitive)
Very good rental
(Translated by Google) Authentik Canada service at the top, with all the desired options and guarantees for a very good price, very easy to use and very reassuring. Too bad not being able to add a car seat directly when booking.
Rented car as requested, recent, well equipped (screen with various options including telephone connection - for us Android auto - very practical) very clean, no need to clean it on return, no worries.
Return of the car very simple, fast, with a very nice agent.
Simply a very very long wait to pick up the vehicle on arrival and the rental of the very expensive car seat (we bought a new one very well for much less than for 2 weeks rental).
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Perfect service.
(Translated by Google) The entire Authentik team was competent, attentive, and efficient. Authentik helped us adapt our initial car reservation following the change in flight dates.
10 days rental with friends and family
(Translated by Google) We noticed a very poor communication between your agency and the renter.
We landed in Quebec where we had initially asked to be able to pick up our vehicle at the airport and the agency replied that it was not possible because no vehicle was available at the airport. However, when we arrived at the Quebec agency, we were taken back to the airport to pick up our vehicle, which was available! This caused a waste of time and money because we had to take 2 taxis to reach your agency!
The 2nd point is that we had ordered a vehicle with GPS and to our great disappointment, no GPS in the vehicle Fortunately, we had bought a small WIFI terminal in France which helped us out a lot!
In short, I regret to tell you that we are not at all satisfied with your services...
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Good experience
(Translated by Google) Delivery a little late but the staff was efficient and attentive.
good agency
Itinerary and electric galley
(Translated by Google) Step-by-step guidance...
The rental company knew how to bounce back from a wish, to drive with a Tesla.
Only downside our route and the network of Tesla terminals was not compatible
It remains a mixed experience
Regarding the return, simple and effective !!!
Thanks to Authentik for facilitating the process...
Our next stay in Quebec will be Authentik!!!
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Long wait to pick up the car
(Translated by Google) Very nice, too bad the time to pick up the car was long
Simple and efficient
(Translated by Google) Simple and efficient. Perfect SUV for Canadian and Quebec roads and with large trunk volume even for 4 people.
Not bad, but...
(Translated by Google) No issues during our stay but the vehicle provided was smaller than the expected rav4. It was sometimes a complicated for the luggage.
very good rental experience
(Translated by Google) everything went very well when picking up the vehicle, no waiting and surprise, we were given a vehicle of a higher category at no additional cost.
Good value for money, the RAV 4 hybrid SUV vehicle was almost new, clean and comfortable for 4 people with a trunk that could easily hold all our suitcases!
Worry-free rental reviews
Very disapointed
(Translated by Google) We had rented a Toyota Corolla-type car, so a small sedan, except that when we arrived at the airport, after an 8-hour flight, 45 minutes to find the rental company at the airport and more than 1 hour of waiting at the counter with 2 children, we are told a WW Golf....
After having managed to put children and luggage with great difficulty in the car, we take the road to our hotel, and we realize that the car vibrates enormously and that the brakes make a very unpleasant noise.
In short, we did more than 2000km in 10 days on Canadian roads with a questionable vehicle...
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Very well
(Translated by Google) No problems when receiving the vehicle, almost new car, good option
Good experience
(Translated by Google) Good rental experience, with immediate consideration of the voucher at the counter for the return of the vehicle
An unforgettable stay.
(Translated by Google) The rental and return of the car was perfect and fast. The car was beautiful, very pleasant to drive.
Thank you Authentik Canada
Very happy with my rental.
(Translated by Google) Even if the car was loaned to us 3 hours late, we had a rental car of a higher range than the starting one. The rental went very well.
Authentic Canada responded quickly to all my questions. And handing over the car to Thrifty at the end of the rental was very quick.
Well located agency
(Translated by Google) Agency well located near the exit of the airport, we were upgraded to a big jeep at no extra cost.
Perfect !
(Translated by Google) Everything went very well. Conforms to the information provided before the rental. I recommend. At the airport, you still have to plan the waiting time because there are a lot of people.
very easy pick up and return
(Translated by Google) We had a Toyota Rav 4 which fit all our suitcases. Our friends on the other hand had a smaller Mitsubishi which would have been complicated with our luggage. GPS billed by Avis and Authentik (under discussion with Tanya/Avis)
car rental canada
(Translated by Google) Vehicle a little dirty for my taste
Otherwise super fast pick up and drop off