Car rental
Upgraded but car with winter tires in summer
Car rental
(Translated by Google) Thanks to your site, the rental of the vehicle was quick and above all very reliable.
Thank you also for the regular follow-up that you have offered.
Katherine
To avoid
(Translated by Google) Despite the voucher, we waited 2h30 to get a car. Unacceptable! Next time we will choose another company!
Good experience
(Translated by Google) I received a larger vehicle than the one I had reserved. It was very good it was more comfortable. It was in good condition and well equipped.
On the other hand, the recovery of the vehicle keys did not satisfy me:
- 1 hour wait. 1 single person who manages 2 agencies at the same time.
- no tour of the vehicle carried out, I was made to sign a paper with the condition of the vehicle when I had not even seen it.
- no instruction for the quick handling of the vehicle. Not everyone is used to automatic gearboxes or car options.
[...]
Very satisfaying
(Translated by Google) Very long pick up at Calgary airport. Very quick return to Vancouver airport. No issues with the vehicle.
(Thrifty) decent prices, poor customer service
(Translated by Google) Upgraded to a Toyota Rav 4 on the spot, so very cool. The basic prices displayed are very correct, however, moment of panic the day before to recover the car. We see that the lessor does not accept DEBIT cards. However, in France we mainly use this payment system and we were almost refused the rental. So we called customer service several times to find a solution, to offer a bank mandate if we don't have a credit card.
The customer service turns out to be a call center, probably in India with almost stupid agents, who answer and repeat the same answer in a loop, completely off the mark. We want to contact the agency directly rather than going through the call center, and the numbers provided are not connected to any line behind.
Finally, we had to go to an agency, by transport 20km from the city to hope to speak to someone in the agency who will confirm whether or not our debit card passes.
Good news: French debit cards are different and work well in place of the required credit card.
Bad news: the number given by Thrifty for customer service is a premium rate number (we paid €18 twice for 2 calls of 7 minutes)
Also note that out of the 7 minutes, 4 minutes are dedicated to guidance to find the right service by typing the right numbers, that in these 4 minutes they also state all their terms and conditions to save time, and money, to end up falling on a useless agent to which the best decision and to hang up since they bring no help.
[...]
very good vehicle
(Translated by Google) clean and very well maintained vehicle thanks to authentik canada
Overall satisfied but car with many dents
(Translated by Google) Car a little damaged, seats barely clean but economical car, less than 6 liters per 100km.
Car rental
(Translated by Google) Communication facile .
Fast and efficient rental
vehicle category
(Translated by Google) The rental company assigned us a different vehicle from the one we expected, which caused us problems for the accommodation of our luggage! Vehicle certainly new and comfortable!
Perfect full size Dodge 300 brand car
(Translated by Google) After completing the paperwork we had to wait more than an hour because the car was not there yet we had booked several weeks before it was not a surprise the car should have been there. On my return notice asks me $ 102.22 a charge without explanations to follow.
Unreliable Thrifty landlord!
(Translated by Google) At the Thrifty rental office at the Calgary airport in Calgary, the landlord tried to sell us insurance that was already included in the contract! He asked us
$30 per day supplement. He tried the same thing with all the clients before us.
I recommend
(Translated by Google) 14 days car rental. An unforgettable experience. No problem with the car, spacious and comfortable. Rental agency difficult to find in Montreal. Signage in the palace would be welcome
Bad experience
(Translated by Google) The problem is entirely with the Avis landlord and not with Authentik. After having planned our trip out west and particularly our flight to Vancouver (cabin luggage to speed up our airport exit), we showed up at Avis at 12:30 p.m. with the hope of being on our way to Kelowna at 1 p.m. . Unfortunately, we set off at 2:45 p.m. instead. Delays at the counter, interminable wait for the car which was not what we had reserved, only one agent at the counter and unwelcoming, etc... The ultimate consequence is that we had to face late pm traffic which added to the delay. Instead of arriving in Kelowna around 5:30 p.m., we got there at 8 p.m. I can also add that the queue for the agent had become chaotic with 15 customers waiting and only one agent by the time we left. TOTALLY disrespectful and unacceptable. [...]
Avis can do better, no worries on the Authentik side
(Translated by Google) The car was a Toyota Corolla damaged at the front (not reported by the rental company, I had to take pictures to show him) and the car was dirty on the outside (and too old wipers! need to change them ) and also inside (remained COVID masks, cardboard glasses and papers, which I had to bring back to the rental company).
Be careful when returning the rental vehicle
(Translated by Google) We returned the car an hour and a half late because we didn't know it would have an impact on the deposit and we also got into traffic jams we were also charged for two tiny impacts on the windshield and we didn't know . Not if the impacts were there before we took the vehicle
Satisfactory feedback
(Translated by Google) We were more than happy to have taken through the agency
Very satisfied
(Translated by Google) serious agency
Renting a vehicle: Perfect
(Translated by Google) Prices having increased sharply between 2019 and 2022 (multiplied by 3 for a car rental directly from Avis), we found the best offer at Authentik Canada, which allowed us to reduce the bill by half.
In addition, the insurance being included, at the Avis counter, we had no incentive to buy additional insurance.
So a perfect rental.
Alright
(Translated by Google) Car rental was available on time. Thanks.
No problem
(Translated by Google) We took the car near the Toronto station, it was waiting for us.
It was a Toyota instead of a Kia, good surprise!
Trouble free trip around Toronto for 8 days, we returned the car a bit early,
No problem with the receptionist, everything went very quickly.
Upgrade but 3 hours of waiting longer to recover the vehicle
(Translated by Google) Arrived at 9 a.m. at the rental agency, we left with our vehicle when it was past noon.
Endless wait pl’our reach the counter then another wait of more than 1 hour to collect the keys of the vehicle!
Morning of the lost roadtrip!
Only consolation we were upgraded. I have the impression that the vehicles are distributed in the interest or they are available rather if according to the reserved category!
Quick return of the vehicle and no other concerns to report, except for the lack of staff at the rental agency
[...]
Perfect
(Translated by Google) We are delighted to have gone through Authentik Canada for the rental of the car.
The communication is simple and fluid, without hesitation, for a next road trip, it is Authentik Canada that we will choose.
We were also pleasantly surprised by the quality of the booklets made available for free (road trip in Gaspésie) and which we consulted a lot.
[...]
Location Full size
(Translated by Google) The car was almost new, it complied with the reserved category, the only downside was the waiting time of almost 2 hours at the Calgary airport to pick up the car
Thank you welcome and easy booking
(Translated by Google) Good reception even if the fact of not speaking English fluently is a handicap, clean vehicle, however some explanations on certain points would be useful.
Perfect rental of a higher range vehicle for the same
(Translated by Google) Everything went perfectly according to the terms of the contract.
Good reception and impeccable services.
(Translated by Google) Good reception at the counter despite the 4 hour delay of my flight. I had a car of a higher class than the one booked at no extra cost. Perfect.
GOOD VEHICLE
(Translated by Google) We were happy with this rental..