Car rental
Overall satisfied
(Translated by Google) Overall satisfied with the rental. Very warm welcome at the counter. The only problem was the wait to pick up the vehicle: more than an hour of waiting for us, but almost 3 hours for other people present at the same time as us.
Perfect vehicle and good service
(Translated by Google) The Nissan Rogue provided was immaculate. Getting started and quick return, nothing to complain about.
In this season, however, it would be good to equip vehicles with anti-snow mats and to provide a container of windshield washer fluid in the trunk.
Satisfied
(Translated by Google) No unpleasant surprises on departure and on handing over the vehicle. Little waiting and a vehicle perfectly adapted to snowy conditions. Fully satisfied with Avis/AuthentikCanada cooperation.
Excellent rental at DOLLAR
(Translated by Google) As with every trip departing from Montreal airport,
the reception at the counter is excellent.
The welcome on the return "delivered the car", also to an excellent note.
Thank you AUTHENTIK & Dollar.
stay from February 11 to 18, 2023
Coldest week in Quebec
(Translated by Google) Small problem on February 03, 2023 to pick up the rental vehicle, because when we arrived in Montreal the coldest night in a while (-30°C). We waited 1H30/2H for the car, because the preparers could not wash the vehicles. So in the end, several people lost patience and went to the competition, but suddenly we were upgraded, we got a Ford Edge. Congratulations to the Thrifty teams who did their best. [...]
Very satisfied
(Translated by Google) I advise everyone to go through Authentik Canada to get to this beautiful country. The site is very responsive to questions and very professional.
During my rental I was upgraded at no additional cost. Very friendly welcome. Thanks to Authentik Canada.
car rental
(Translated by Google) I did not receive a ford edge as indicated, but a chevrolet equinox which is a model a bit lower than the one reserved, a bit disappointed with the vehicle.
Incomprehensible invoice options on the invoice.
Perfect
(Translated by Google) Simple, clear and accessible rental.
Contributed to the success of our trip.
Very satisfying vehicle
(Translated by Google) Vehicle recovered from Dollar, no waiting and quick handling of the vehicle. No waste of time.
Also fast return.
Large vehicle ideal for 7 people.
Good for travel
(Translated by Google) 3rd time you take our vehicle home, and it's very good for the price.
The vehicles are very good for the trip, without fuss (luxury BMW,...) but for me they are the job.
In short, we will go back to them.
Positive experience
(Translated by Google) No problems encountered, everything went very well.
Perfect
(Translated by Google) Top support and easy return
Nickel
Very good experience
(Translated by Google) Reserved vehicle not available, automatic upgrade. Fast, efficient, very good experience.
Good rental
(Translated by Google) We found the agency easily and everything went very quickly. The car conforms to our request.
Flawless car
Impeccable vehicle quality and equipment
(Translated by Google) Agency staff very helpful and professional and thank you to the neighboring merchant for having received the vehicle on the return because the agency was closed (Do not be late even an hour to return the vehicle).
Nice experience
(Translated by Google) We rented for 10 days for a reasonable price, a small city car satisfactory in size for 2 adults with 2 pieces of luggage.
Simple booking on the site, with options included in the price such as the first additional driver.
Collection of the car directly from Avis at the airport terminal. We were well received.
Easy contact by email and clear instructions given after booking.
We are happy with this experience with Authentikcanada.
[...]
Laborious
(Translated by Google) Good morning,
I am writing this report to you regarding my disastrous experience with your vehicle rental company.
This report will consist of three major points which I cannot ignore, as the situation is so scandalous.
Firstly, when we took into account our vehicle reserved in Toronto on 20/03/2023, it turns out that the latter was not equipped with GPS, this option having however been reserved and paid for in the starter pack, option being essential for us. As a solution to this, the agency lent us a dysfunctional Garmin portable gps.
Following this we had to wait about a disconcerting time in the agency for this problem to be resolved. In response and after waiting 2 hours our initial vehicle was exchanged for a Ford explorer with gps this time, incidentally this vehicle was very dirty inside with a nauseating odor.
Here we go to Montreal as initially indicated to the Toronto agency. When we arrived in the city, the snow was present. We found ourselves stuck on the road, because to our enormous astonishment this vehicle was not equipped with snow tires, but with summer tires in an advanced state of wear! Thus putting our lives in danger in view of the risks taken on the road Canadian in this season!
It seems to me reckless and dangerous to let tenants leave with a vehicle equipped with tires not adapted to the climate!
Following this we somehow looked for safe parking without obstructing traffic.
We had to take accommodation at the place where we got stuck with the vehicle because following all these inconveniences, our initial accommodation was reallocated to another tenant, so important was our return because of all this! Incurring additional costs of course!
I specify that we could not call your agency since we do not have a Canadian plan!
When we woke up the next morning, we found that our vehicle had been fined for parking prohibited! However, the vehicle could not move because it was spinning on itself because of the faulty tires, so we had to leave it here while waiting for help to free it!
Generous passersby finally managed to help us and call your agency to change our vehicle in Montreal!
Not without difficulty being in the middle of a snowstorm, we arrive on the spot!
The receptionist from Avis Montreal therefore exchanged vehicles for us and gave us a Dodge Grand Caravan of a lower standard than the vehicle initially reserved…
This vehicle did not have a full tank of fuel, was not equipped with a snow plow! In addition, the integrated GPS was aging and had a considerable delay on each orientation announcement!
Despite this, no inventory has been carried out with us!
I therefore ask for a considerable commercial gesture in view of all these inconveniences which have made a trip prepared for years into a heap of problems due to disastrous rental vehicle management!
Looking forward to hearing from you, I am available for any further information.
[...]
Perfect
(Translated by Google) BMW X1 instead of Hyundai Sonata but everything else perfect
Very good experience
(Translated by Google) No worries renting a car through Authentik Canada. Advantageous offer with insurance. We had no problems with the rental agency.
small flat
(Translated by Google) At Thrifty, for the security deposit, you must have a bank card in good condition (with the legible brown band) because their payment terminal is unable to make an imprint. Without this guarantee, even if you have paid everything in advance, they will not let you go with the vehicle.
You will then have to go to another rental company (NOTICE) crossing your fingers so that there is availability (be careful on Friday evening!)
Authentik Canada reimburses the first rental, which has not been taken, without any problem.
Perfect service, this is my 3rd try.
[...]
Perfect service!
(Translated by Google) Transparent and cheap rental service, the staff was very friendly! Thank you Jerry for the return of the car in a good mood and your sympathy!
Car rental
(Translated by Google) Yes hello very happy with your service the car was super clean I recommend your agency thank you
Car rental
(Translated by Google) Great service and good price
Good vehicle but...
(Translated by Google) The vehicle was a Kya Stellos less than 30000 KMS: Nothing to say. Very good vehicle for my stay
However for the taking into account of the vehicle, very very very long: 1 hour before accessing the counter a lot of people and only 2 people to manage all the customers.
Organization to review at this level...
And I was not the only one in this case....
[...]
can do much better
(Translated by Google) car delivered with two very deflated tires and lacking windshield washer fluid
no indication of the main functions
Car ready when I arrive
Location conforme
(Translated by Google) Very nice car, nothing to complain about.
On the other hand, we did not understand why we were charged for fuel when the full tank had been filled?
A little disappointed
(Translated by Google) I do not attribute this bad rating to Authentik Canada who were very serious and responsive regarding my reservation.
On the other hand very unhappy with Avis. When handing over the vehicle, I find it a bit small compared to what I had reserved (full-size vehicle).
I return to the office I am told that they have nothing else left.
Seeing my dissatisfaction he gives me a little bigger one (but still not what I booked).
And no gesture despite telling me that we will have a partial refund.
[...]
Perfect
(Translated by Google) No waiting when picking up the car at the airport.
New, clean car.
Just missing a utensil to scrape the frost and snow.