Car rental

Top service as expected

Very happy

(Translated by Google) Very warm welcome for picking up the car at the Avis agency in Ottawa, as well as for dropping it off at the Ottawa airport. When we dropped the car off at the airport, we dropped a phone charging cable (black, folded and tied with a rubber band) either in the back seat or in the trunk.
Easy to drive and fuel efficient car.

Overall ok

(Translated by Google) Thrifty: Non-French-speaking customer assistance service. I had some trouble reporting that one of the wheels was slowly deflating.

Top!

Very long to remove from the car but very quick to return.

The service was quality.

(Translated by Google) Vehicle conforms to the order. Delivered clean.

Good experience !

(Translated by Google) Everything went smoothly, from pick-up, use, to delivery of the vehicle.
The support was quick, we finally had a Chevrolet SUV (larger model than expected) for the same price.
The only problem was that the connection between my cell phone and the vehicle dashboard did not work. A person came to our aid but unfortunately without success.
Good vehicle, comfortable for long roads.
The delivery of the vehicle was also very quick, with a very friendly employee!
Very little to say in the end! [...]

Room for improvement

(Translated by Google) The car pick-up address in Toronto was incorrect. The address is also wrong on the Thrifty website. The tires were underinflated, we had to inflate them at a gas station

Moderately Satisfied

(Translated by Google) Good morning
No GPS in the car
Faulty windshield wipers
No rear shelf to protect luggage from theft
And we were charged for the full tank of the vehicle on the way back even though half the tank was full

Renting a vehicle in Montreal: a hassle!

(Translated by Google) I rented a car from thirsty for a month. I waited 4 hours before getting my vehicle. As soon as I arrive, my contact tells me that there is a minimum wait of 1 hour. Around 9 p.m. (the agency closed at 11 p.m.) I was offered a lower category car (but they refused to upgrade me). After asking so much, they finally gave me a car. I leave the next day for Niagara Falls. The next day I noticed that the tire pressure was constantly decreasing, which forced me to re-inflate the tire every two days. After my visit to Niagara, I return to Montreal where the rental company gives me another vehicle of much better quality.
My advice: do not rent a vehicle from this supplier after 12 p.m. (local time). The majority of flights arrive in the afternoon and vehicle receptions take place at the end of the day. [...]

Location Vancouver returned to Calgary

(Translated by Google) I don’t like this new way of taking stock. They make you sign papers without ever having seen the car! Then we send you photos taken from afar and that's it
The return is a bit the same, we tell you ok it’s good but no paper, nothing signature!

Perfect !

(Translated by Google) We picked up the car a little late than the scheduled time. As compensation, we were upgraded. Friendly staff and top notch car. All went well

Does the job

(Translated by Google) Pick up the vehicle quickly and return easily

Hyundai Venue rental 3 weeks

(Translated by Google) Good experience, car conforms to our rental request (other model but range ok).
No problem for 3 weeks.
Efficient pickup and deposit, be sure to have a credit card and no debit card + magnetic stripe authorization for North America.

Compact car for a road trip with friends

(Translated by Google) Very easy contact with Authentik Canada and AVIS to collect and return the car.
Very good car with all options included, easy to use and very safe.
I would not hesitate to rent again through Authentik Canada!

Great jeep for the glacier route!

(Translated by Google) Very warm welcome and very good choice of new cars at Thrifty.

Efficient and quality rental

(Translated by Google) This is the first time for us that a car rental has been so easy and hassle-free. We have absolutely no complaints about the quality of the service, whether when picking up the car or when we returned it. The car was of very good quality. Everything was perfect

TO AVOID

(Translated by Google) VERY unpleasant experience with the DOLLAR rental agency departing from MONTREAL airport on September 15:
- 1 hour wait before being picked up by a reception agent
- At pick-up we are told that no vehicle is available and that we will have to wait an undefined period of time before getting a vehicle but that we must stay close (so stand near the counter) because If we are called and we do not answer the vehicle will be given to someone else. In the end we will wait more than an hour and a half. The vehicle entrusted to us was dirty, almost no windshield washer fluid and no explanation on driving. We finally left the airport 3 hours after the scheduled meeting time to collect the vehicle.
- On return there was no check of the condition of the vehicle in our presence. We therefore hope not to experience any new inconveniences with this agency regarding a possible withholding of deposit.
We were not the only ones in this situation of course. The office was crowded with people exasperated and exhausted from hours of standing after hours of flight, so much so that one employee even had to call a security guard to call to order a disgruntled customer who just refused to being treated in this way... in short, it started off badly! The agency brings together DOLLAR, HERTZ and THRIFTY. [...]

Wonderful roadtrip in Eastern Canada

(Translated by Google) Perfect vehicle rental. This gran caravan took us everywhere with great comfort and ease. We traveled 4100km in total for our loop Toronto Kingston Ottawa Montreal Quebec Tadoussac Matane Percé and return via Lévis. What beautiful things seenThank you for the information and advice found on your site

satisfied by Authentik ... problem taken care of at Thrifty

(Translated by Google) 3 hours of waiting to take possession of the car due to insufficient stock of cars: Thrifty operates on a tight schedule and must wait for vehicles to be returned before being able to offer them. Arriving at 10 a.m., we had to wait until 1 p.m., because around 15 people were in the same situation and in front of us. It was not exceptional, it has been like this for almost a year according to a member of staff... (lack of vehicles - no buffer stock and if a vehicle returns damaged or broken down, there are all consequences and delays for customers who had reserved for a specific time). When you arrive to visit Quebec, it's quite frustrating to stay locked in a grim office and watch the hours go by, hoping that the tenants at the end of their rental will soon return their vehicles.
Once we had the vehicle, no problems over the 16 days.
So attractive price but you have to accept this constraint. [...]

LACK OF STAFF

(Translated by Google) At the reception 1 hour 45 minutes of waiting, that's a long time after a flight, but to the right of the office there is a sign we are hiring
otherwise clean car interior exterior friendly staff overall reception for returns without problems

I highly recommend Authentik Canada

(Translated by Google) Because it's always better to have an intermediary who takes care of your file. In this case, I had a small problem with the company they recommended to me, which they resolved immediately. If I had gone directly through the vehicle rental, I'm not sure this problem would have been resolved!
I wandered around the Authentik Canada website and was really surprised by the quality of the choices and services offered! In addition, the local agency reacts immediately and follows your file. Finally, the proposed little guide to Quebec is very well done! [...]

Good experience

(Translated by Google) The vehicle was clean and in very good condition, however it seems to me that it falls more into the compact category than SUV (Hyundai Kona).
The pick-up and drop-off went very well, the staff was very courteous.

Car rental

(Translated by Google) Very good car rental service

Car rental

(Translated by Google) When we arrived, we had to wait 1 hour 30 minutes between our arrival at the counter (already at least 1 hour after landing) and getting into the car. However, we had warned of our arrival time. We had a car upgrade since customers actually receive the available cars in dribs and drabs. Nothing seemed prepared. There is clearly a lack of organization at Thrifty/Hertz.

The information provided at the counter was correct and complete. No invoice/proof/document was given to us with the keys. However, we were asked for this document when we handed over the car. So count on 1 hour again since we had to collect all kinds of documents...

However, I would like to point out that the staff are friendly. [...]

No problem

(Translated by Google) The Dollar rental company is very respectful of the conditions of sale

Good car (Hyundai elantra), correct support

Good

(Translated by Google) 2 hours late to pick up the car, 2 minutes to return it

Very good service

(Translated by Google) Support in history and the advantage of being upgraded to a car well suited to my Quebec trip: Ford Escape - very suitable car, comfortable, quiet and economical in fuel.

No worries about handing over the car and returning it.

(Translated by Google) Pleasant and professional staff. Too bad the wait was a little long for the keys to be handed over, but the return was super quick.