Car rental

(Translated by Google) Everything went well. The rental company was very accommodating.

Car okay, deplorable reception

(Translated by Google) After 30 minutes of waiting in line at the counter and then completing the registration, the Avis manager announces that the reserved car category is currently unavailable and that we must wait. No explanation, no timeline, and arrogant staff. It took an hour to get a vehicle and completely redo the registration. Not the slightest word of apology from Avis.

(Translated by Google) The vehicle was spacious and fairly clean; however, we had reserved the vehicle until 2 PM, but when we checked the Thrifty voucher (the day before to get the address) that we signed at the airport, it was marked for 10:52 AM! As a result, we couldn't do what we had planned for our last morning. So be sure to double-check the return time.

(Translated by Google) Excellent exchange of information with Authentik Canada. The reserved vehicle met our expectations, everything went very well.

(Translated by Google) The proposed vehicle was not equivalent to the reserved vehicle. Fuel consumption was much higher, double. Over 2000 km it impacts the holiday budget. The proposed vehicle was orange. Not very serious but not very discreet. Upon returning the vehicle, I arrived 1 hour late due to traffic jams on the highway, Avis charged me a 170€ penalty. I did not find that very commercial. [...]

(Translated by Google) Everything went very well. Vehicle matched the reservation. Reasonable waiting time upon exiting the airport to pick up the car. Friendly staff with good advice on insurance questions.

(Translated by Google) Very good experience. We were very well guided. We were even upgraded when renting the car.

(Translated by Google) Very pleasant appointment to pick up the car, efficient upgrade given our needs, and quick and efficient return.

(Translated by Google) Car with smooth tires.

Car rental Alberta

(Translated by Google) We are very satisfied with the competitive prices and the support received from Authentik Canada. Everything went very smoothly.

(Translated by Google) The pick-up and return were done without any problems. We were even able to rent the vehicle for an extra day without any difficulty.

(Translated by Google) Nothing to say about the price and the condition of the vehicle. However, after 6 hours of travel, waiting 2 hours at the reception to pick up the car is way too long. Many clients in the same predicament and some particularly unhappy, which puts a bit of pressure at the start of the trip. Otherwise, at the reception they push to add options to the contract. On the other hand, dropping off the vehicle on return is flawless. No time wasted. [...]

Very professional

(Translated by Google) Comfortable car. Quick check-in and check-out.

Excellent rental

(Translated by Google) A perfect new Jeep vehicle. Very practical. Pleasant to drive. Ideal for family
The rental is easy to set up. No surprises
The return process is exceptional; you arrive, you are greeted, you park, you return the keys very quickly

(Translated by Google) Susyane was very attentive and highly responsive in organizing the rental of our car. We received very good service and were even upgraded. I highly recommend their service!

(Translated by Google) Car in perfect condition, spacious, possibility to rent a car seat. Just disappointed with the customer service upon returning the vehicle.

(Translated by Google) I used the services of Authenticities Canada for car rental. All the prices I found were exorbitant. Except on Authentication. Honestly, I thought there was a scam, but reassured by the reviews, I went for it. Everything went perfectly, no surprises, good follow-up by email. Really the best, I highly recommend with eyes closed.

(Translated by Google) The first car we had reserved did not work and we were upgraded. Very pleasant driving experience.

(Translated by Google) Traveling for more than a week from Calgary, Alberta, very satisfied and happy to have gone through Authentik Canada, the team (Danika in particular) is responsive and answered all my questions very precisely. No surprise upon arrival, I got a vehicle of the right category, new (6000km on the odometer) and with all the options indicated on the site at the time of booking, no issues during the rental or when returning the vehicle (AVIS company). I recommend 100% and thank you. [...]

(Translated by Google) Everything went well with Authentik Canada! However, with the budget a bit less so. First, I was offered a car that was too small (lower range) and since it was too small, I was made to wait 30 minutes to get a car of the right size. Apart from this unpleasant surprise, everything went well.

(Translated by Google) Very good vehicle review

(Translated by Google) Delay in vehicle delivery compensated by an upgrade to a luxury SUV at a lower cost and a warm welcome from the agent. During the booking, communication with Authentik Canada was smooth and efficient!

(Translated by Google) The rental went very well.

Mixed location

(Translated by Google) After many financial setbacks regarding the rental of our car (too many people handling the files), we were asked for payments already made! We went to pick up our car at the reservation time, and surprise, no car! We were told 30 minutes which turned into a 1 hour and 40 minute delay, which disrupted our schedule given the distances in Canada. In short, our car was washed in 15 minutes, not disinfected, and still quite dirty inside!

We decided to extend the rental by a few hours (5h20) and we were charged an extra day, with them saying they gave us a gift of 1 hour. I decided to write to Authentik Canada to express our dissatisfaction, and they said that given our extension, that’s how it is and that our car cannot be rented out at the end of the day (ironically, young people were waiting for the car just like us in the morning), and they would see what they could do about the condition of the car.

In short, we are very disappointed with the customer service and the lack of disinfection of the car. I had to clean it myself with wet wipes!!!

I do not recommend Avis and the Desjardins center in Quebec City. [...]

(Translated by Google) The car was very clean. It was comfortable and very pleasant to drive (NISSAN ROGUE). There were some issues using the integrated GPS. It worked very well the first few days then suddenly stopped. We had to use Android Auto. It's a pity that the car's manual was not made available to us (in paper or PDF).

Good experience with Alamo on our rental in Quebec

(Translated by Google) We chose Authentik Canada for our car reservation in Quebec via Alamo.
Easy access to the car on our arrival and ease during the return.
Only downside, we asked to extend the rental by 2 days but the rates were exorbitant!

(Translated by Google) We rented a 7-seat minivan for our 16-day trip to Quebec through Authentik Canada. Very competitive price with additional options compared to direct rental agencies.
Vehicle picked up from Avis agency... did not match the reserved vehicle but was changed the next day to a perfectly suitable vehicle (Chrysler Magnifica S) and ideal for our trip.
Very satisfied with our choice. [...]

(Translated by Google) Hassle-free car rental,
Easy access to the airport whether for departure or arrival.
A bit of waiting at the counter.

Upgraded

(Translated by Google) Very friendly staff. A bit of a wait at the start but for an upgrade, so no problem. Very quick return.

Excellent

(Translated by Google) The delivery and return of keys are very quick, simple, and complete.