Car rental

(Translated by Google) fast and efficient vehicle pickup and return service

(Translated by Google) We are very satisfied with the customer service received from Authentik. However, I asked a question about insurance when taking possession of the vehicle and did not receive a concrete answer. I understood when I went to the rental office. It was Avis that handled it, and I did not like their service.

Satisfied with Authentik Canada but not with the rental company

(Translated by Google) The reservation went very well and the information provided by Authentik Canada before picking up the vehicle was very helpful. Unfortunately, the rental company charged us an additional $75 CAD (+ taxes) without providing a clear explanation. Since our flight was delayed, we could no longer contact Authentik Canada's local representative. But this is not their fault. Furthermore, the rental company charged us one-way return fees and gave us a vehicle that came from the city where we had to return it. [...]

(Translated by Google) We have traveled 2750 Km, Montreal, Quebec, Tadoussac, Ottawa, Toronto to finish at Niagara Falls in a Nissan Rogue, spacious and very comfortable for 4 adults.

(Translated by Google) Ease of pickup and return. No surprises regarding the bill. Great car too! Perfect!

(Translated by Google) We waited to pick up the vehicle because they had a supply issue. On the other hand, the given vehicle was of a higher category at no extra cost. So very good.

(Translated by Google) Reservation of a vehicle for a 4-week road trip, recent vehicle, impeccable with 8000 km. Grand Cherokee limited.

(Translated by Google) Good reception, impeccable car.

(Translated by Google) Impeccable service both upon arrival at Calgary Airport and upon return to Vancouver Airport. We really appreciated being able to leave the vehicle in another province. The car was perfect for our needs as four adults. A 7-seater SUV with a panoramic roof allowing those in the back to admire the Rockies as much as we did in the front. A very positive experience that we will repeat with AVIS in our future vacation plans. [...]

BUDGET is a company of thieves......

(Translated by Google) Hello,

I want to express my total dissatisfaction with Budget regarding my car rental. I had the very unpleasant surprise upon returning my vehicle to hear nothing but the word "surcharge" from the person who handled the return. Indeed, I learned when returning the car that it had to be in the same state of cleanliness as when I received it... In addition, having refueled a few kilometers earlier (I'm talking about a maximum of 5Km), and since the car was parked on a slope, the gauge was very, very slightly below the maximum.

When I picked up the vehicle, the person in Toronto did mention refueling but at no point mentioned that the car had to be washed both inside and out before returning it... I was told it was the law, which I was happy to learn at that moment. To me, this is blatant theft by Budget, who informs their foreign clients about the need to refuel but absolutely not to thoroughly clean the car.

Finally, I just received an additional invoice for 337.37 Dollars for which I have no explanation!!!!

My rental rate has therefore jumped from 681 Euros to 906 Euros... Wonderful surprise...

Thank you in advance, Authentik Canada, for kindly informing me what these 337.37 Dollars correspond to?

Sincerely,

Laurent [...]

(Translated by Google) As usual, very good service, good vehicles, and a warm welcome from the staff at the Papineau agency.

(Translated by Google) First successful experience, very good lessor

(Translated by Google) Despite an issue with a vehicle, a solution was quickly found with the replacement of the vehicle and a commercial gesture was made. Quick support as well as the return of the vehicle.

(Translated by Google) The reliability of the SUV we rented for 2 weeks gave us confidence. Our 3000km journey was not restful at all. Courteous people made our lives easier both at pick-up and return. Thank you.

(Translated by Google) I went through Authentik Canada to rent a car in Montreal. Super competitive price and everything is included and planned. Just perfect. Thank you!

(Translated by Google) Very satisfied with the simple and quick car rental

(Translated by Google) Everything went well. The vehicle was as we had booked.

(Translated by Google) Vehicle pickup was super fast and upgraded.
Return was also simple and quick.
The most complicated part was finding an effective car wash.

(Translated by Google) We are very satisfied with Avis for car rental with Authentik Canada.

(Translated by Google) As part of our vehicle rental, Alexia was very helpful and responsive following the forced cancellation (due to a flight departure delay of 24 hours).

(Translated by Google) We had the unpleasant surprise of not having a car available as agreed... Finally, with patience on our part and perseverance from the staff, we got a car in very good condition but with a 3-hour delay.
Renting a car is really accessible considering the price of fuel and the free highways.

(Translated by Google) I was very satisfied with Authentik. Always had a responsive contact person. I got the chosen vehicle without any issues. I really recommend.

(Translated by Google) 1 hour waiting at Avis but it's Avis's fault, not Authentik's, we still got the car directly despite the crowd and disorganization, they treated us like Avis customers. We got a better car than expected (Nissan Kicks).

(Translated by Google) The only remark I have is that it is difficult to have the characteristics of the vehicle, especially annoying for a long-term rental. The vehicle, although sufficient for 4 people and luggage (this is a bit limited nevertheless) had a somewhat small engine, and the consumption was affected.

An unforgettable stay

(Translated by Google) Very good communication from Authentik Canada, and available for questions.
Everything went very well, we will go through you again for a next Canadian trip.

(Translated by Google) Our online reservation through Authentik Canada went very well, the website is pleasant and easy to use.
At Montreal airport, access to the rental parking is very quick. Despite a bit of a wait at the counter, we were very well received and advised. The vehicle was very functional, pleasant, and very clean. The return process is very quick. The vehicle is immediately taken care of without any waiting. [...]

Very satisfactory service

(Translated by Google) No waiting, car available but it and its operation were not presented to us, such as the D+ and D- positions of the automatic transmission, interior light not set.

(Translated by Google) Excellent economical and very ergonomic car

(Translated by Google) The car rental with Authentik Canada was perfect! The price was almost half of those requested from the car rental companies. All the communications were very clear and smooth, and the single question I had was promptly answered by email. When we went to pick up the car, it was super fast and easy as well. We even got a better car than expected (we were super happy with the unexpected upgrade). I definitely recommend Authentik Canada, and I hope to use their services again one day. [...]

Unpleasant surprise

(Translated by Google) The airport tax is a hidden cost when booking. Without this nasty surprise, which is quite significant, I would have been very satisfied.