Car rental
Thank you to Authentik Canada for following the subject.
(Translated by Google) Undoubtedly the least comfortable part of the stay (waiting on site, vehicle pickup), but Authentik Canada was responsive in addressing the situation. Thanks to our travel specialist for their help!
(Translated by Google) Nothing to say about the AUTHETICK handling. No issues, the information was clear and precise. Thanks to them.
The rental with AVIS did not start well. We arrived at 5 PM instead of 10 AM due to a flight delay. The reception was rather very cold (perhaps normal in Canada). The staff allocated us a vehicle without providing any details. We wandered in the garage to find it. A rear wing was scratched and it was not noted on the agency's document. We had to find the staff, who were not exactly receptive. They did agree, with proof, to note the scratch on the document.
The return process was much easier.
The car was a Toyota RAV4. Big name but it was a low-power car and with 5 adults inside, climbing hills was sometimes tough.
Otherwise, the vehicle was recent and very clean (apart from the scratch).
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No worries
(Translated by Google) Vehicle in accordance with our request.
Downside: the vehicle was not available upon our arrival, we had to wait for more than an hour.
(Translated by Google) Even though the vehicle was delivered late, it was almost new and very comfortable for the long trip we took.
Returning the vehicle on Saturday was very convenient.
So very satisfied with this rental.
Superb car
(Translated by Google) Very satisfied with the service, only small downside, the car pickup where we waited a very long time to get it (01H00). It was very hard after 07H00 of flight. Otherwise, the car return was very quick.
(Translated by Google) The vehicle is suitable for 4 adults and one child. Good luggage capacity as you can lower a seat all the way at the back. With one more child, it's impossible: the trunk is really too small. The V6 is sufficient for driving up to a maximum of 100 km/h and the consumption of 12 to 13 l/100 km is reasonable given the size of the vehicle.
Good reception and good service
(Translated by Google) We retrieved a car after a short 10-minute wait and a Halifax-Montreal flight delayed by 1 hour.
Good experience
(Translated by Google) The car was pleasant just like the welcome at the airport agency. Given the technology onboard the car (a Buick Avenir), we regret the lack of integrated GPS. With this service, it would be perfect.
(Translated by Google) The car was perfectly in line with our expectations, clean and in perfect condition. The reception at pick-up and return was very professional. No issues with this rental.
Spacious SUV-type car
(Translated by Google) Spacious and suitable car; however, one tire was deflated and the brake pads were worn.
(Translated by Google) Authentik's service is reliable, I received several reminder emails to ensure proper follow-up on the case. The car rental market has become much too expensive in recent years. But with Authentik, we were able to access a rental with no insurance deductible for the price of several other companies where insurance is extra. The car was pleasant. However, the service at the airport was very slow, apparently AVIS didn't have enough cars for the customers and we had to wait a long time. [...]
(Translated by Google) I am generally satisfied but I did not appreciate the long wait (about 2 hours) to get a vehicle at the time of departure.
To avoid!!!
(Translated by Google) When retrieving the vehicle, one tire was under-inflated. We waited 45 minutes for a technician to arrive to take us to another public parking lot in Toronto 15 minutes away to see him take a compressor out of his trunk to inflate it. A total of 1 hour and 30 minutes wasted! We got a gesture on the return fees and free second driver coverage although it was supposed to be free in such cases. We eventually had to inflate the tire 3 times during our trip, and upon returning to Montreal, we were blamed for causing the flat tire and they refused to close our file until they received an email from Toronto confirming our statements. Still having no news 2 days after returning the vehicle, we went back before returning to France and insistently obtained the closure of our file as it was. Due to our strong legitimate insistence, we were informed that we were placed on their blacklist… Authentik Canada, change partners! [...]
(Translated by Google) Everything was in order, rental from Avis Montreal airport
Clean and good condition vehicle.
A bit of waiting at delivery, normal for a weekend.
Extremely quick return
Friendly and professional staff
(Translated by Google) Everything went very well, both in picking up the car and returning it. Impeccable.
(Translated by Google) Many thanks to the entire team at the Vancouver agency (with a special mention to Sofiane who speaks French) for their kindness and advice: we went the day before to inquire about the coverage, results: quick coverage (15-30'), flat tire & glass break insurance and free upgrade.
Return to Calgary airport: simple in 5-10'.
In short, we were 4 with 4 large suitcases + 1 small one, lots of kilometers... Very comfortable car!
Thank you! Good experience.
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(Translated by Google) The ranges are not the same as in France. We were expecting a RAV4 type like when we ordered and got a KIA Soul. Not comfortable and too low. It still did the job.
Good service from Authentik Canada
(Translated by Google) Authentik Canada is reliable and transparent. The rental company, as usual in this sector, tries to scrape the slightest extra dollar through additional insurance.
(Translated by Google) The contents of the invoice with estimation and final invoice are not clear and there is no one at the counter to take the time to explain. No possibility of obtaining a detailed invoice if an additional day is added (sometimes necessary when the flight is canceled to provide proof to the airline...)
(Translated by Google) Car in accordance with what we had requested. When handing over the keys, we were told that French cards are not allowed because they cannot make a hold request. After insisting, everything went smoothly. The damages indicated on the last inspection report were far from accurate, so we had to queue again to update the report with supporting photos. After 3 weeks and 3500km, we had no issues, our Kia was perfectly suited to our needs (2 adults, 2 children with 2 checked luggage and 4 carry-ons). Upon return, I refueled, cleaned the car, and received an invoice for $21 by email. Being already at the airport, I called customer service but was bounced around for more than an hour and 4 different departments... it's really shameful! Last point for families with young children, the rental of 2 child/baby seats for 1 month is offered at over $800, it's better to buy new seats in a store for 2/3 times less, it’s a deplorable practice. Other than that, everything was great and the rate obtained by Authentikcanada was very interesting!!! Thank you!! [...]
(Translated by Google) Renting a car was cheaper through Authentik Canada. The explanations were very clear and prevented us from paying unnecessary taxes with Avis. We did not take the unlimited formula but 200 kms per day and that was enough. We bought a car seat on-site for 23 dollars and were able to take it back. Marion informed us of a delay when picking up the vehicle and made herself available. Avis had prepared a 5-seater vehicle instead of a 6-seater... over 3 hours late as a result, but they offered us the GPS as compensation. Vehicle pick-up at the Jean Talon agency (next to our hotel). Very quick return at the airport. You just need to fill up the tank and there is no need to clean the vehicle as we were asked. They are not as strict as in France and only check the fuel level and mileage. For safety, we took photos of all the defects. [...]
(Translated by Google) Everything went very well with Authentikcanada
Vehicle confirmed at the reservation and met our expectations
A lot of waiting to pick up the vehicle and not very clean.
(Translated by Google) - more than 3 hours of waiting to get a vehicle
- the car had a dent on the front right wheel (not reported at handover) and this caused a small leak, requiring stops at service stations to restore the pressure
(Translated by Google) It was not the car we had reserved, nor the SUV type, but Avis offered us an electric car. A Ford Mustang MACH-E and honestly, we followed their advice.
It was a good experience with an electric car.
Do not worry if you rent an electric car in Quebec, as there are charging stations everywhere, even in small towns (using the Electric Circuit app). Plan for charging time on your road trip. The charging station assistance responds very quickly and provides good information.
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(Translated by Google) no problem
(Translated by Google) Trusted site with attentive and always available people. The rates are really very advantageous. I recommend 100%.
(Translated by Google) Super nice, friendly and professional rental agent. We highly recommend Authentik Canada, which saved us 400 euros compared to the review site price. The car we had reserved arrived late, and the rental agent kindly upgraded us at no extra cost (Jeep Grand Cherokee) so we could leave on time.
(Translated by Google) No car available upon our arrival, they upgraded us to a 7-seater vehicle. Quick pick-up and return. Clear explanations.
(Translated by Google) Positive points: the car was clean, in good condition, and practical. The agency representative was high-quality and considered our family to propose a vehicle matching our needs.
Negative point: we waited for more than an hour to pick up the vehicle. The queue was full, there were only 2 agents to provide the cars even though there were 8 positions available and we had already reserved the vehicle online.
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