Car rental

A real service

(Translated by Google) I first visited the Authentik Canada site by chance while searching the internet for circuit ideas to build a three-week road trip in the Rockies, the Okanaghan Valley, Vancouver and Vancouver Island. The information there is very useful.
I then more particularly used their service for vehicle rental and the service was really top notch in the sense that, after the reservation was made, I was able to contact them several times and obtain precise answers and sound advice. . The advisers (Chloé in particular) are available and very efficient.
In short, a real plus! [...]

Very professional

(Translated by Google) Nickel !

professional

(Translated by Google) Very good, speed at the counter, little attention for children and clear explanations.
One downside: contrary to what we had been told, the second driver was not free.

Very good contact with Authentik Canada (Chloé) - Car rental = perfect (Thrifty Est)

Location

(Translated by Google) Good car, perfect for traveling with lots of luggage
Thanks to Marie-chloé for her availability
Very satisfied to have chosen Authentik Canada

Thanks to Uriel Pineda, Sales Performance Manager at Avis Budget Group

(Translated by Google) Reservation with provision of the credit card on the Authentik Canada site on July 1st for a rental from July 6th to 24th -> 646EUR
Confirmation commitment within 48 hours received on July 1
Reminder by email on July 4 because no news received from Authentik Canada
Answer on July 5: no more car at 646EUR, but possible at 1192EUR (+84%)
Agreement given on July 5
Voucher sent on July 6 while we are traveling
When picking up the vehicle from Avis on July 6, Avis informed us that the vehicle was rented from July 7 to 25 (despite the presence of the dates from 6 to 24 on the voucher). Avis agrees to provide it to us on the 6th, but they tell us that a supplement will be due on July 24 when the vehicle is returned.
There must have been a communication problem between Authentik Canada and Avis because we had paid 1190EUR for the voucher from July 6 to 24.
Following the call to Authentik Canada on our French phone and their direct conversation with Avis, Authentik Canada promises us that there will be nothing to pay when the vehicle is returned on July 24th.
On July 24, when the vehicle was returned, Avis issued us an invoice for approximately 130CAD.
It took a lot of negotiating and calling with our French phone Mr. Pineda from Avis Vancouver to get the waiver of his additional charges requested by Avis.
[...]

to redo

(Translated by Google) I was very well advised and followed by chloé positive experience! thank you

Poor service

(Translated by Google) Watch out for overtime when you return the car...for 10' late (we went around in circles to find the entrance), penalty...and not nice at all...

All very well

(Translated by Google) Everything went according to our expectations. We were just provided with a Jeep Wrangler instead of a Compass, with GPS and more room. So very good for the upgrade (apart from the higher consumption).

Easy

(Translated by Google) Finding the Thrifty agency when leaving the airport, handing over the vehicle on departure and returning it on arrival were very easy. The vehicle itself was adequate for our needs for three weeks, but in the end it was not a Dodge Grand Caravan but a Nissan Murano, which in the end suited us better given the size of the vehicle. In our case the vehicle only had 1500 km on the clock and was fully equipped. So positive experience. [...]

Location SUV Calgary -Vancouver

(Translated by Google) we were very satisfied with the vehicle, however the service of the Avis staff is deplorable, particularly the attendant when the car was delivered to Vancouver.
We arrived at 6:30 p.m. (office closes at 7 p.m.). the car had to be dropped off at Level - 7 - When we went back to reception (6:40 p.m.), the office was still open but the attendant was absent. We had to wait 15 minutes before he came back. At 6:55 p.m. he refused to complete the formalities for handing over the car because, according to him, the office was closed. Another family was present in the office. [...]

Not very understanding

(Translated by Google) Following a driver's license forgotten but in the presence of a certified hard copy, the rental agency wanted to change the name of the reservation and the main driver to put it in the name of my partner. Not being 25 years old, the agency charged us a colossal supplement.

Very comfortable Toyota Highlander

(Translated by Google) Excellent pick up in Montreal and upgrade as a bonus.
Good explanations especially for using an automatic gearbox :-)

Mid-range vehicle rental

(Translated by Google) Very satisfied with the vehicle we rented.
It was new, very clean and with options like reversing camera and bluetooth. The auto box was also a comfort.
The recovery and return of the vehicle was done in less than 15 minutes.

it was very good

(Translated by Google) The service was very good

Sympathetic

The price was all inclusive and I had to pay 113 dollars more

(Translated by Google) The invoice was all inclusive and I had to pay 113 dollars more

Very well.

answer to good level questions. However, the vehicle sent did not comply with our request (small trunk), we had to fold down a seat which made the trip uncomfortable for our 2 children (2200 km!)

Very good advice but...

(Translated by Google) Very good adviser, contact by phone and email pleasant, efficient and fast for the reservation of the car but when taking the vehicle from Discount we had a vehicle of a lower category compared to the one reserved and paid for without any other choice or compensation.
Overall we are still satisfied and I would recommend Authentik Canada without hesitation.

Very satisfied

(Translated by Google) Very good vehicle, good category

Great experience

(Translated by Google) It was our first time in Canada and without a car the trip wouldn't have been the same especially with two young children. Special thanks to Chloé Chalifoux who was of great help in acquiring the rental car for her attention during my call. We will surely come back to you and recommend you to our friends and family who wish to travel to your beautiful country. [...]

Everything was as we expected ; excellent car, office easy to find and quick and efficient check out.

(Translated by Google) The service was excellent: the car comfortable and in good condition, the rental office very easy to find from the airport and the pick-up very efficient.

Everything perfect, no problem

Perfect

(Translated by Google) New vehicle, quick check-in and return, I recommend.

Hassle-free vehicle rental

(Translated by Google) The rental of the vehicle was carried out without problem, we did 4000 km in 3 weeks. The condition of the vehicle at the start was incomplete, we noted several scratches on the document at the start, but it seems that the rental companies are not as picky as in Europe and that only the bumps on the bodywork interest them. On the way back, the officer barely looked at the vehicle. The principle of a full tank at the start which forces you to have an empty tank on the way back is quite disturbing, because you have to check your gauge constantly on the last day. [...]

nice car

(Translated by Google) comfortable and spacious car with 29,000 km on the clock

Satisfaction guaranteed

(Translated by Google) The staff is very efficient and, in our case, intervened in record time to replace our vehicle which was failing

Insurance and airport taxes not included in the initial price

I was not satisfied with the services of DISCOUNT and I will not recommend this rental company

(Translated by Google) Here are the grievances:

- two hours of waiting in front of the counter at the car pick-up,
- delivery of a car not corresponding to what had been planned,
- random operation of the air conditioning (no air conditioning for 21 days of rental), />
When I returned the car, I filed a claim asking them for a $10 per day discount for this lack of air conditioning, given that this company is charging $10 per day for an additional driver or for driving in the USA. This appears to be their house fare. An absence of air conditioning is well worth a discount of this level in this season.
Cordially,
J.C. Menard [...]