Car rental
(Translated by Google) Our car rental went perfectly well. The support from the Authentik Canada team was impeccable. We were supposed to have a Volkswagen Jetta but ended up with a Ford Bronco, which was perfect for our road trip! I thank the agency for their support!
(Translated by Google) We got a larger vehicle for the comfort of a disabled person, at no extra charge and with great kindness.
(Translated by Google) Nothing to complain about even though the Kya model did not match the one Toyota chose.
(Translated by Google) Very practical and fast procedures. Friendly staff. Still a spacious and comfortable car.
Not completely satisfied
(Translated by Google) The only downside was the wait to take possession of the car. 1 hour and 30 minutes of waiting is too much.
(Translated by Google) When picking up the car, the Avis employee told us that the presence of a second driver necessarily involved a daily surcharge, as the Avis computer system required billing for this service. According to him, the terms of the Authentik Canada contract were not acceptable.
I am reporting this issue to you so that you can address it to avoid unpleasant surprises for your clients.
Everything else went smoothly.
Muriel
[...]
(Translated by Google) Hello, a small problem at the start because I had not requested an electric car and one had been reserved for me which I refused. After negotiation, I obtained an automatic gasoline car as I wanted but with a bit of stress. Then, small problems: wipers do not wipe and deflated tires that had to be reinflated.
(Translated by Google) We had booked a Hyundai Elantra and received a Ford Edge.
The reception at the AVIS counter was very pleasant and the car met all our expectations.
(Translated by Google) We would have preferred to rent a smaller car but we were late and we finally drove a Chrysler 300. Fortunately, everything is designed for big cars in Canada! Access to car documentation would have facilitated our beginnings with the car even though many actions are managed automatically. The reception on site was excellent, the emails impeccable.
(Translated by Google) Authentik delivered on the promise of a hassle-free rental and personalized support. Everything went as planned. We had no incidents, but the pre and post-rental support was reassuring. The only drawback was the wait at the Avis counter at Montreal airport. An hour's wait when you have a 6-hour time difference hurts a bit. But that's Avis's problem. Nothing Authentik can control. Thank you. [...]
(Translated by Google) The vehicle was in accordance with the reservation.
When picking up the vehicle, a small problem was quickly solved by contacting the agency.
No issues afterwards.
(Translated by Google) Apart from a one-hour wait for the vehicle handover, we were pleasantly surprised by the vehicle. Note, the vehicle condition is default set to perfect without any details, which was not the case. Checking the vehicle in the basement under the dim light of the neon lights is not helpful. Upon return, no inspection of the vehicle was carried out.
(Translated by Google) Attractive price and perfect service quality. Responsiveness. Perfect
Very professional, efficient, good reception
(Translated by Google) With Alamo no bad surprise, fast service, professional and friendly, vehicle in perfect condition.
(Translated by Google) Everything was perfect for our car rental. We highly recommend Authentik Canada.
Moderately satisfied
(Translated by Google) Car pickup on long arrival day.
Rental scheduled at 4 PM and car picked up after 6 PM. Rush hour and poor organization (in our opinion).
2 days after our rental, an oil change message appeared and the only proposal from roadside assistance (who only spoke English) was to return the vehicle to Montreal (even though we were already far away) -> no solutions provided by them.
We stopped on our own initiative at a nearby dealership of the vehicle's brand to get reassurance and ensure we could safely continue our trip.
The return process was quicker and more efficient.
[...]
(Translated by Google) More than an hour of waiting to access the AVIS counter at YUL airport. Then we were informed that the rental vehicle was not available and that we had to wait 20 minutes. It took an additional hour and a half to take possession of a vehicle.
(Translated by Google) Great experience. Thanks to the car rental done through Authentik Canada, I did not have any additional fees to pay when picking up the vehicle. The handover of the keys was very quick and without any problem. I fully recommend it! Moreover, when comparing prices through Authentik Canada or directly with the AVIS agency, the prices were even cheaper! Thank you very much and I look forward to coming back to Canada :) [...]
(Translated by Google) Unprofessional
(Translated by Google) More than 2 hours to pick up the vehicle is hell, very poor organization.
The drop-off, however, was 5 minutes flat, which is very good.
Vehicle in very good condition.
Everything is ok.
(Translated by Google) The support was quick and smooth, and the vehicle was impeccable.
The return was also quick and smooth.
We recommend.
Excellent
(Translated by Google) Easy online booking, vehicle met expectations and quality service
(Translated by Google) First time renting through Authentik Canada and I am very satisfied. The rental went well, the price was the best on the market when I did my comparisons, the rented vehicle was compliant.
I rented for 2 and a half weeks.
I recommend.
Very satisfied despite a 3-hour check-in!
(Translated by Google) Hello, we booked a car to go from Montreal airport to New York JFK airport. Everything went very well except at check-in in Montreal: 1 hour of waiting in line to learn at the counter that the car we had reserved for several months would not be available for another 2 hours (!?) Eventually, we were upgraded to a very comfortable Chrysler Pacifica for 5 people and our luggage. [...]
(Translated by Google) Friendly and nice renter, very easy to pick up and return the car. The vehicle was clean and recent. We did not have any problems during the rental period. Vehicle category well suited for 4 people.
(Translated by Google) Despite a difficult pickup in Montreal after a treasure hunt in the city to find the hidden agency in the convention center, a wait time, an attempt to recharge us for the second driver although included, an insistence on additional insurance (flat tire, etc.), and a pickup alone in an underground parking without assistance, we are quite satisfied with the car which ran well without problems and was comfortable for the 4000 km traveled. The return at YUL airport was more efficient, quick, and professional without problems. [...]
Perfect
(Translated by Google) Entrusted to Authentik, our car rental went very well for 15 days: competitive price, car available upon our arrival at the airport and in accordance with our wishes. Thank you to the Authentik team.
(Translated by Google) Everything went smoothly from picking up the car to returning it. The small negative point is the wait to pick up the car due to a lack of vehicles at the rental company. This was quickly resolved.
(Translated by Google) We were delighted with our car rental through Authentik Canada. The people are available and attentive. The service was very good for a "reasonable" price.
(Translated by Google) Very satisfied with the service