Car rental
Return vehicle rental experience
(Translated by Google) We went through Authentik Canada to rent a vehicle from Vancouver to Calgary. We had no problem with our Authentik adviser, always listening. On the other hand we were very disappointed with the car rental agency. After 45min of waiting before having an adviser, this one took advantage of our difficulty in speaking English to add insurance to us which we did not want to subscribe (something seen with our Authentik adviser). Then he told us that the 2nd driver was paying so we had to have him free. In order not to pay a 2nd driver in addition (12 dollars per day), we refused and therefore had only one driver for 3000km... We are disappointed with this rental agency, but we appreciate the help provided by our advisor Authentik, hoping that it bears these fruits. [...]
Hard landing
(Translated by Google) After 7 hours by plane and knowing the Quebec welcome very well, what a disappointment to be served by a person who speaks poor French, struggles to smile, very unfriendly and welcoming, really unwilling to help us or to be competent. we had to tell ourselves that there were scratches on the bumper. Also strange that you have to return the vehicle with its empty tank... But the vehicle was very good. [...]
Very satisfied
(Translated by Google) Eventually we got a bigger car than the reserved one. Note, when we compared the prices it was much more interesting to go through authentik than directly, especially since we did not return the car to where we had taken it. Thanks
Perfect
(Translated by Google) We chose Authentik Canada to have a service adapted to our trip. In addition, seeing on the net that some people said they had bad surprises with their car rental, the fact of having a French interlocutor in case of concern reassured us. The package offered through Authentik was more complete than by the rental company alone and we got a better vehicle than the one advertised as an example of the category. In short, perfect! [...]
Car rental
(Translated by Google) The vehicle was new and corresponded to my request. Welcome to the landlord.
Overall satisfaction
(Translated by Google) Very clean, very comfortable car
return without any problem
We were offered this car (Chrysler) instead of the Toyota Corola we had reserved, obviously more expensive, when we went to the rental office to receive the keys.
Satisfied
(Translated by Google) Jeep Cherokee vehicle replacing the one planned, no worries, quick rental
nice welcome
(Translated by Google) pleasant welcome but no information on the operation of the car ... too bad when you discover an automatic car for the first time ...
PERFECTLY SIMPLE AND EFFECTIVE.
(Translated by Google) NO HITCH AND VERY QUICKLY WHEN RECEIVING THE RENTAL AT THE AIRPORT AGENCY. WE HAVE HAD SITUATIONS WHERE IT HAD TO WAIT MORE THAN ONE HOUR BEFORE BEING ASSISTED. IN THIS CASE, EVERYTHING WAS SETTLED IN LESS THAN 10 MNTS. CLEARLY PERFECT!
A welcome a little too cold...
(Translated by Google) The car we had reserved was waiting for us. No surprise on the model. A comfortable Nissan ROGUE and with the trunk accepted our 3 large bags of 20kg each.
We had taken the precaution of registering online beforehand, but it didn't really help because the agent asked us again for all the items we had registered... So it took a good half hour, with a welcome rather cold, in any case devoid of any smile.
On the other hand , the return of the vehicle to Montreal was really very quick , which we really appreciated .
Too bad you have to pay $200 not to return the vehicle at the departure airport….
[...]
Medium
(Translated by Google) an unpleasant welcome in Toronto, a very small car that did not correspond to the reservation, a refusal to change on the spot when we wanted to change the model. Fortunately, our Authentik advisor allowed us to change models in Ottawa with finally a car where our 3 suitcases fit in the trunk, which is much more practical for traveling!! The type of model should be on the voucher, which was not the case and would have allowed us to discuss with more arguments! [...]
Superb car
(Translated by Google) We were very pleasantly surprised with the rental vehicle: comfort and driving pleasure, ideal for traveling hundreds of kilometres.
upgraded, very recent car
Service optimum
Easy, good experience
(Translated by Google) Class car higher than what we had reserved! Great for pick up and drop off (fast, easy, friendly attendants...)
Good experience for 15 days of roadtrip and about 3000kms. Possibility (at no extra cost) to pick up the Montreal center car and leave it at the Montreal airport, which was very convenient for us!!!
In summary, very good experience.
Car rental
(Translated by Google) Really satisfied. This was the best price obtained. No problem with Avis. We arrive with Authentik papers and not complicated. We even got a better quality car without asking.
Rental went smoothly
well. and very professional
(Translated by Google) Competent, and very professional. Listening to the customer to satisfy him. the vehicle was a TOYOTA sierra
Car rent
(Translated by Google) Hello,
The car we rented is of good quality. However, to my great regret, I received no response to my email and my calls regarding billing. So I'm still waiting for a return. Know that I repeat my request.
perfect
Super trip en BC
(Translated by Google) Everything went well from picking up the vehicle to handing it over. The car, a Chrysler Pacifica, was full option and almost new at Thrifty Vancouver Airport. I recommend going through authentik canada for your car rental.
A perfect rental!
(Translated by Google) We didn't have a Ford Escape, but a Santa Fe and we were perfectly satisfied with it: spacious, comfortable, easy to drive and maneuver (my son-in-law wants the same), we were able to fit 3 large suitcases in it and 2 smaller ones, not to mention travel bags, and I still had plenty of room in the back.
He was a big part of the pleasure we had in making this beautiful trip to Canada.
[...]
Well located agency
(Translated by Google) Agency well located and simple procedures!
Unbeatable value for money
(Translated by Google) Rental confirmation by the Authentik Canada advisor fast and cordial with all the necessary information.
The price is great...
At the Thrifty counter, everything went well. Not having taken any additional option, I did not pay anything more.
For me, perfect experience. I did not need to call the site after booking.
I recommend !
[...]
Rental at a reasonable price from a serious rental company!
Good experience
(Translated by Google) Good overall experience.
there was not the model of vehicle that I had reserved, suddenly, I had one of the range above (much bigger, but which actually consumes much more).
good replacement
(Translated by Google) We rented a Hyundai Sonata GL, as there were no more available, our replacement car was a Jeep Cherokee for the same price. Everything went very well, the car was returned very quickly.
Car rental
(Translated by Google) We were really happy with our rental. We had requested a rental Jeep. On the booking document it said Jeep or similar.
We had a GMC, size point of view it was impeccable and very comfortable so similar to our initial request.
Second experience with Authentik Canada, the price is reasonable because second driver counted in the price which is not the case in many companies.
Unlimited km and no excess so no surprises. Everything was immaculate.
[...]
Nothing to report
(Translated by Google) Despite a very long wait to pick up the car at the Vancouver airport agency (2 hours between our arrival and our departure from the agency with the car) and limited friendliness from the adviser, our car rental experience with Avis has been good. The car was very good, no problems to report during the 2,500 km that we traveled and the delivery of the car was extremely quick and simple. [...]