Car rental

Check up done without us

(Translated by Google) Reservation made with Thrifty:
We arrived at the Vancouver airport to pick up the car. A gentleman alone at the reception takes care of us, after the formalities, gives us the keys and the document concerning the car already completed! Check up done, showing two traces on the sides of the car (one at the front and one at the back) and that's it. Well ok we go to the car, we see that the traces are there. We take the road leaving the airport, and after several tens of minutes notice an impact on the windshield. No shock noise, we only drove in town so far... Impossible to turn around, we are already very far from the airport and have a long road to Jasper.
Our 10 days with the car go smoothly, it is clean (even if it smells of cigarettes, smoking and non-smoking cars could be thought of) it is very comfortable, well equipped, really nothing to say!
Restitution at Hertz (same company as Thrifty...?)
Come the day of the return of the car and, of course, the person goes straight for the windshield, and bim! See the impact! We explain the situation to him, he asks us several times if we were there to check in the car, the answer is no! In the end, he doesn't even go around the car for the bodywork..... he shows us that we must either pay for the repair, so $45, or leave it like that at the risk of paying $210 if the agency Vancouver does not agree with us... obviously the question does not arise, we pay them their $45 by clearly showing our dissatisfaction with the fact that the check in was already done and that on the D-day no one has could accompany us to look at the vehicle together. In the end, one of the people from Hertz was kind enough to give us 10% on the price of the repair.

This is a small downside, too bad because everything went very well with the vehicle. [...]

Strong complaint finally to obtain a vehicle corresponding to our reservation

(Translated by Google) Not trying to meet the rental title? the first two people not responding to the rental title gave us the keys to a basic Mitsubishi Mirage vehicle (only one suitcase in the trunk?). After a strong complaint and a third person from Avis present who asked that we be delivered the right vehicle. Loss of 75'. This vehicle was dirty / registered in the United States with all the information in Miles? difficult correlation in Km/h, it met our request for the compact category. Unable to reach you, but they thought we were going to talk to you. We checked the car and reported the many marks/scratches/traces/small impacts etc... it is not the role of the renter. [...]

To recommend

(Translated by Google) My rental for 10 days between Toronto and Montreal went very well. Good communication with Authentik Canada, I recommend.

Very nice experience with Authentik Canada and Thrifty

(Translated by Google) I had a great experience with Authentik Canada and Thrifty for car rental. Customer service was responsive even when our flight was delayed 24 hours. I highly recommend Authentik Canada.

in the top

(Translated by Google) Very easy reservation via authentik canada then very fast recovery of the vehicle at the Thrifty agency with even the chance to have for the same price a car of the category above (rav4). Return of the vehicle very quickly as well. And no additional costs to pay.
Everything was perfect and the staff very friendly and smiling. I recommend

Convenient website. Good responsiveness

good experience

Good rental overall

(Translated by Google) Very good organization from authenticik canada. Everything was OK regarding the rental.
On the other hand, 210 Canadian dollars for a tiny chip on the windshield, thrifty overdoes it a bit...but hey, that's how it is! Fortunately, there are complementary insurances from the CB.

Ideal value for money

(Translated by Google) No worries to recommend
Excellent value for money and very good services easy to access and not complicated
Really very satisfied
Thanks

Very good performance overall, everything is clear, nothing to complain about.

Excellent

(Translated by Google) Very good accompaniment, no problem on the reservation. I will come back to you for my next trip.

Car rental Autentik Canada

(Translated by Google) Rental from 09 to 21 April 2019
Montreal Airport Thrifty Rental

Very good welcome when picking up the vehicle.
like when returning.
Great employees

I recommend

Alain T. / Cannes France

Services to improve.

(Translated by Google) We didn't have a Toyota Corolla but a Nissan Sentra. Good car but customers should be told beforehand that it is an automatic gearbox.
Very difficult to find the service provider's premises in Toronto. Wrong information received. The employee told us to fill up for the return (car returned to Montreal). The Montreal employee told us that we shouldn't do it! Fortunately he had the courtesy to give us a rebate of 70 dollars for the full tank. Fast and efficient return. On the other hand, the service needs to be reviewed in Toronto. [...]

Good experience

(Translated by Google) We had a good experience. We were upgraded and had a better model than the one reserved with the AVIS agency. The return also went well.
A tip to improve the service: accompany the customer to the car, because we go there alone. This would explain certain gadgets, especially when you have a state-of-the-art car... we had found an AVIS agent who explained to us what we wanted to know.
Good experience.
[...]

excellent service from authentic canada

(Translated by Google) we particularly appreciated the quality of communication with our advisor and her efficiency
thank you for having participated in the success of our family stay

Rent a higher category

(Translated by Google) As expected at the airport, support by the shuttle to take me to the agency. I expected to have the Yaris ordered but got a similar model with a Kia. Competent and dedicated staff. Clean vehicle except for the interior windshield which had been cleaned quickly. State of play with photos by both parties. Return of the vehicle in good and due form. Explanation provided on bank imprint freeze. Nothing to say about the service. I advise to take a more comfortable car because the so-called highways are not smooth and the back is quickly broken.
I will definitely return to this agency for my next trip. [...]

Very satisfied. Practical, efficient,.

Well advised

(Translated by Google) When we arrived, we were advised of a vehicle more suitable for our trip with snow tires and this proved useful during the last snowy episode in Quebec in mid-April.! Thank you for everything.

Very well

(Translated by Google) Perfect car for 5 (adults & older children) with luggage, no waiting on arrival or departure.

Perfect new car for our trip

(Translated by Google) Personalized reception at the airport
Very good new car
I recommend

Excellent !

(Translated by Google) Everything was in line with our expectations. Availability of the adviser and precise information given on site by telephone. Personalized follow-up of files during email exchanges.
We will not hesitate to renew the experience during a future stay.
Thank you for the welcoming.

Very good

Always carefree

(Translated by Google) I have trusted Authentik Canada for several years now to rent from Discount.
Never has a problem darkened my stay.
I highly recommend it

Stay Quebec

(Translated by Google) Jeep Compass requested but not available, we got a GMC Terrain instead. Very well ! Comfortable, reliable, 1600 kms done. Only complaint no can of windshield washer fluid provided.

Additional cost

(Translated by Google) Hello, I rented a car at a rate listed in the contract, prepaid, picked up the car - perfect right there. On picking up the car, the agency gave me a piece of paper indicating that I had paid for everything, so the balance to be paid when the vehicle was returned = 0. pay a supplement of 200 dollars that I cannot find in any clause of the contract, including the small ones, because I had picked up the car in Quebec and I dropped it off, as provided for in the contract in Montreal. Not happy with it...
Natalie [...]

Very nice experience

(Translated by Google) Fast support, good advice and we were upgraded, we received a Toyota Corola. Very nice car, no issues. Very large trunk to put all the luggage and small consumption which was cool considering that we were in New York with this vehicle.

Full satisfaction

(Translated by Google) Very good service. Free change to a brand new SUV. Discount on all-risk insurance because rental of more than 3 weeks. I had already rented from Discount and I will do it again.

Welcoming, surprise the car is a big Jeep Wrangler Sahara! it's fun!!

Car in very good condition, with a full tank, corresponding perfectly to my choice of vehicle.

(Translated by Google) Returned from Quebec to Montreal under the snow, I did not regret my choice of renting a 4x4 SUV! (Indispensable in winter in my opinion). Vehicle in excellent condition and fitted with tires that allowed me to never slip on roads that were not always clear of snow.
So very happy with this rental.
If I had to highlight one point for improvement, it would perhaps be the lack of explanations on handling the vehicle: I had difficulty opening the vehicle's doors and trunk (simple double click on the remote control, but when we don't know... we're looking for ????); I did not manage to use the regulator... (which worked because it worked once, but how?... I never managed to put it back.)
Finally, the car didn't have a luggage guard, which can be annoying when traveling, even if Quebec seems a very safe country.
So, despite some surmountable details, overall a very good experience with this rental company with very helpful staff. Very fast formalities in agency.
Pierre (tourist from the south of France) [...]

Nothing to say

(Translated by Google) Almost new and clean car.
The shuttle to the airport is a real plus.