Car rental
Kindness, professionalism, and good value for money
(Translated by Google) Good communication by email and a good welcome at the rental agency. Well-maintained car with low mileage. Everything went well. We particularly appreciated the return of the vehicle at the airport, easy, quick, and efficient!!! Good value for money.
(Translated by Google) Good site, the car rental went well.
Best regards, JC
(Translated by Google) Very well
(Translated by Google) Well taken care of, comfortable for traveling
(Translated by Google) Not too much waiting (even though there was only one person to manage, which is little) to pick up the car. Upgraded, which allowed me to fully enjoy my stay. Welcome and clear explanations on how to use the car.
(Translated by Google) Waiting time to pick up the vehicle much too long, no vehicles available despite the reservation. Jeep Compass handed over without any explanation, no condition of the vehicle checked, nor the type of fuel for this vehicle. No interior cleaning, nor cleaning of the interior windows. Returning the vehicle was much quicker and without any vehicle condition check. Place d'armes agency without any location indication. Authentik YES but Dollar never again. [...]
(Translated by Google) The value for money with a guarantee is better than through Avis.
Perfect, good reception and free upgrade.
(Translated by Google) Pickup of the vehicle in Halifax. The agency is located in a hotel, not necessarily indicated but the hotel staff can guide you. Warm welcome, free upgrade offered, easy handling of the vehicle; all in a few minutes. Return of the vehicle at Halifax airport. Easy to find (follow the parking signs for renters). Quick reception and inspection of the vehicle, in a few minutes. Vehicle in good condition, much cheaper than elsewhere. I recommend. [...]
(Translated by Google) Everything went well, vehicle rental for three weeks.
Vehicle in very good condition.
Responsive staff.
Rental counter well placed and signposted near the airport.
Simple and effective
(Translated by Google) For the reservation: Simplicity in renting on the Authentic Canada website, efficient and appreciated exchanges and support. A small downside, it is not possible to pre-register on the official site, but good...
For the rental: Quick pick-up at Montreal airport, we were pleasantly surprised to be upgraded, very good vehicle, simple and quick return at the same place.
Very satisfied with the entire process!!
A big thank you to Alexia and the Thrifty staff!
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Impeccable service
(Translated by Google) The rental went very well! Upon our arrival in Toronto, picking up the car was complicated due to the language barrier, but the reception agent (Camille) was great! She really helped us and we thank her! For the return of the vehicle in Montreal, it was very quick and everything went well, no bad surprises. We will rent again with this agency!
(Translated by Google) Good services.
It's a shame that we couldn't get the vehicle half an hour before the scheduled time.
(We arrived by boat early).
(Translated by Google) Very good experience with car rental from Thrifty. Quick and efficient vehicle pickup, upgrade to a SUV. Return also quick and efficient. No issues.
Car rental ETrudeau airport
(Translated by Google) We were thinking of renting from Thrifty and actually, it's Hertz that takes care of everything.
The rental company forced our hand to take an additional insurance (as usual).
We had requested a compact car and we were upgraded to an SUV.
(Translated by Google) Satisfied with the car rental that met our expectations. The only downside was our two-hour wait to pick it up, as there was only one person at the counter to attend to the numerous customers.
(Translated by Google) We had a good, clean car and were therefore satisfied on that point. However, the reception at the car pickup was a scam. The provider offers a waiver option at $12 per day while hiding that there are additional service fees of 17% and taxes of 15% on top of those $12, making nearly 40% extra. They argue that the waiver is due even if not responsible, which is not verified. They also added an unjustified extra day, which I refused to pay. They propose refueling the car upon return at $1.44, claiming it to be more advantageous, which is another scam as there is an additional 15% tax on this price as well. The rate ends up being higher than the market price and, to top it off, they charge for a full tank regardless of how much gas is left. When returning the car, they present us with an incomprehensible estimate to lock in the scam. Authentik is not at all responsible but the people handing over the car do not tell the truth to inflate the cost. My advice: do not accept any additional options at the Thrifty reception. [...]
Montreal airport car rental
(Translated by Google) Car okay, 3 years old and 82000 km. Make sure to check with your bank in France if your card allows magnetic stripe payments for the car deposit. Many French people find themselves stuck when picking up the vehicle at the airport in Canada. Sometimes it's an option that needs to be unlocked in the bank's client space: "authorize magnetic stripe payments outside the EU." In any case, that was the situation for us. Check thoroughly beforehand.
Otherwise, very happy to have gone through Authentik Canada for the car rental: saved several hundred euros compared to car rental sites from France. Nice vehicle, we got a bigger car than expected. Condition okay. Quite economical on the highway. Honestly, nothing to report.
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Reservation and rental without any problem.
(Translated by Google) Almost new and comfortable car. Picking up and dropping off the vehicle at Montreal Trudeau Airport went very well.
(Translated by Google) 4 stars because we were not invited for the vehicle tour at reception; it's a bit disappointing.
(Translated by Google) The reserved vehicle is not available so we have been upgraded. Thank you, Thrifty.
(Translated by Google) a pleasant and quick reception in Montreal, a comfortable car, and a fast return in Toronto
(Translated by Google) The wait of about 2 hours due to a computer problem or a vehicle washing problem was painful. On the return, however, quick handling. Correct vehicle corresponding to the reserved category.
Abusive wait and that is an understatement.
(Translated by Google) When booking, we are asked for the arrival time of our flight and advised to pre-fill an information form, supposedly to reduce waiting time at the counter. Ultimately, we end up queuing for 1 hour to access the counter. Given the number of clients and the time it takes the staff to fill out each file, one might think this waiting time is justified. But when our turn comes, we start to understand: despite the pre-filled form, the entire file needs to be re-entered, we have to listen to all the options the staff tries to sell us, and finally, we're told, "the car will be ready in about 45 minutes." Eventually, it took 1 hour and 30 minutes for us. Oh, I forgot, when it's ready, we spend another 15 minutes at the counter handling the vehicle's paperwork, and we're asked to sign the vehicle checklist without having seen it!!! Then we are given the parking space number where it is parked. All that's left is to find a valet to note the existing defects on the checklist.
In summary, after a 10-hour flight, we had to wait over 2 hours and 30 minutes at this agency. Obviously, we do not recommend it.
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(Translated by Google) Very beautiful experience, very welcoming staff, I got a higher category vehicle for the same price.
(Translated by Google) Very good car
Good renter
(Translated by Google) Small scare with the vehicle, we noticed that there were scratches on the front right wing that had not been reported to us by the renter. After contacting Virginie, our authentik correspondent, she approached the renter to resolve this issue. I thank her again for her availability and responsiveness.
The problem was resolved.
(Translated by Google) I am disappointed because we had chosen to pick up the vehicle in Montreal and return it in Toronto 3 weeks later. The quote was more expensive than elsewhere, but I thought it was due to this, as there was no clear message. We waited 1 hour before getting the car in Montreal (2 counters open out of about a dozen), but when we returned the car 1.5 hours late, we were charged $280 CA plus $400 CA for "drop-off" in Toronto. Be aware that none of this is clearly announced at the time of reservation. [...]
(Translated by Google) Very, very competitive rates.
We had an issue with our flight and were immediately offered a solution that was also very financially advantageous.
I recommend Authentik Canada.
Simple and effective
(Translated by Google) Upon our arrival at Quebec airport, the rental agency is just across the street, there's only the road to cross! Regarding reception, nothing to say, Amal was attentive and cordial despite our disagreement about the options listed on the rental website and the vehicle rental contract. Indeed, on the website, it states that an additional driver is included in the contract if they live at the same address, but this is not reflected in the printed contract. Amal understood our arguments (screenshots of the rental site) and was able to respond favorably to our complaints. The vehicle was clean, recent, and well-equipped.
Returning the vehicle is very simple and well-signposted at the entrance to the airport area. We had the pleasure of seeing Amal again, the return procedures are simple and efficient.
We will go through AUTHENTIK and THRIFTY again.
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