Car rental
Satisfied but...;
(Translated by Google) We were satisfied with the car rental. Recovery in downtown Montreal, friendly welcome with the explanations necessary for the smooth running of our stay, the car met our expectations.
Only downside, on returning to the airport, a very unpleasant person who asked us for $15 in airport taxes when our contract specified a price including all taxes including airport.
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I do not recommend Thrifty
(Translated by Google) I do not recommend Thrifty, except possibly for the rental price but not for the rest, the vehicle provided does not correspond to the reserved category, additional services imposed, impossibility of contacting the agency, ... on the other hand a Many thanks to Valérie Roberge for her efficiency and support in solving communication problems with Thrifty
Excellent agency - upgrade!
(Translated by Google) Impeccable service: booking via the Authentik Canada site is very simple, the quote allows you to take the time to think things through. Once the vehicle has been chosen, there is a good choice of agencies. On site, the agency offered us an upgrade (without modifying the approved conditions) for a very top-of-the-range vehicle, which we were fully satisfied with! Nothing to say about the pick-up or delivery of the vehicle: very fast, in complete confidence and always with a smile! A word of advice: if you are traveling with a baby/child, car seats can be hired at an additional cost, but many airlines accept, at no additional cost, a car seat in the hold at the airport. [...]
No problem. Very good advice from Authentik operators.
(Translated by Google) 2 week road trip. The car was fine.
Very good advice from Chloé who knows the system very well!
Thanks
difficult to fit 5 people in this car
(Translated by Google) We didn't have the rav 4 but the nissan rogue. difficult to fit 5 people in this car plus 5 pieces of luggage.
Super vehicle but respect by Discount of the fee agreement with Authentik complicated on site (Vancouver)
(Translated by Google) We had a Jeep Compass instead of the Camry and were very satisfied with the car (I only used the services of Authentik for the car rental and for other trip planning). We took possession in Vancouver to deliver it to Calgary (surrender or drop-off costs to be expected). In Authentik's estimate, the abandonment fee is $319, but the Discount clerk and manager didn't want to hear anything and charged me $1,250 + taxes. I contact the Authentik service and I have immediate assistance (from Valérie Roberge, my agent from the start of the transaction even before leaving on the trip) and even if they cannot settle the dispute at the time, they reassure me and tell me to pay the amount requested and that they would settle everything in the meantime (5 days of rental provided) with Discount and enforce the agreement and leave with peace of mind. So to sum up and avoid all the details, everything was settled and I got my refund (12 days later instead of 5 because there were delays at Discount and a disagreement on both sides thinking that everything was set up). SO REMEMBER THAT AUTHENTIK HAS BEEN THERE TO ENFORCE THE AGREEMENT AND HAS ENSURE A CLOSE, PATIENT, POLITE AND PROFESSIONAL FOLLOW-UP WITH ME IN ORDER TO PAY THE PRICE ESTABLISHED AT THE BEGINNING (A SAVING OF MORE THAN $1200 WHEN WE INCLUDED TAXES COMPARED TO IF I HAD DOING BUSINESS DIRECTLY WITH DISCOUNT!!!) AND THAT THE DELAYS WERE DUE TO DISCOUNT AND NOT TO AUTHENTIK. So despite this task caused by Discount, the customer experience with Authentik fully met my expectations in such a situation and I recommend them to you, THANK YOU!!! [...]
Surprise at taking possession
(Translated by Google) When we arrived in Edmonton to pick up our Yaris, the car was not available! For the same price we got a Grand Caravan: higher gas mileage and too much space.
To be honest, we enjoyed being able to spread out in this minivan instead of the hassle of fitting all our camping gear into a subcompact. As for gasoline, we made do with...
Vehicle as booked, suitable for Canadian roads
Vehicle in line with expectations, perfect !!!
Rental in line with expectations
(Translated by Google) Rental at an interesting cost of a recent and clean vehicle. The reception at the Quebec city center agency was perfect. A small flat for the GPS whose information was not up to date.
I am very satisfied.
(Translated by Google) We are delighted with our car rental experience with Authentik Canada. Both with the central service and with car rental companies.
I recommend.
Very positive experience
(Translated by Google) The recovery and delivery of the vehicle was done very quickly. The vehicle was clean and very recent. No complaints. Very satisfied with our experience with Authentik Canada
Rating attributed to AVIS and not to AUTHENTIK to whom I have nothing to reproach
(Translated by Google) AVIS Montreal agency to absolutely avoid, two hours of queue to be told that we still have to wait because we are late (!!!) and that the vehicle is not reserved (even though it has been paid for for month) ! Staff few, unfriendly and very unmotivated.
On the way back, an employee mute, after several attempts on his terminal, hands us a paper and tells us to go to the counter for the return, still waiting!
Unworthy of a rental company at an international airport
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Good choice
(Translated by Google) Picking up and dropping off the vehicle was hassle-free. The vehicle was almost new and clean.
Flat on the GPS. We had taken this option to ensure the blow on the spot. Finally, the object is not user-friendly, and was found to be useless. We did all our trips with Google Map on mobile phone. Thank you Google for your accuracy and ease of use.
No problem
(Translated by Google) Delivery completely in line with what was expected. Friendly and considerate Thrifty agency staff. Car OK. No nasty surprises. Very fair price.
We were actually given a Nissan Rogue 4w
(Translated by Google) Fun vehicle to drive. Holds the road well. Comfortable. Very pleasant stay. Good contact with the population. Magnificent landscapes. Total change of scenery.
car rental
Superb car
(Translated by Google) A very pleasant 4x4 with a large trunk to store everything for a 15-day roadtrip.
Thanks to Valérie for all her flexibility and availability. The authenticity of Quebec hospitality!
perfect rental
(Translated by Google) French speaking staff. We have been upgraded, Kia Sorento. Agency easy to find. No surprises or hidden bills.
Very simple
Car rental
(Translated by Google) Very good service and very good value for money
Bad surprise
(Translated by Google) The renter abused by charging us for a bigger car and extra days. But thanks to the intrevt'iln D authentic Canada everything was settled...
location van ok
Rental Quebec & Ontario
(Translated by Google) Hello,
The type of vehicle (SUV-Toyota Highlander) was not available when we arrived. We had to wait a few tens of minutes to get the car needed to accommodate the 4 large pieces of luggage.
The whole trip went very well, very comfortable and recent car.
Good rental process
(Translated by Google) Positive side: Car in excellent condition; ease of return
Negative side: a little long process, more than 40 minutes between arrival in the rental hall and finalization at the counter while only 2 people in front of us. A little too much insistence on making us take out insurance. We sign the condition of the car at the counter without having seen the car in the parking lot.
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Satisfied
(Translated by Google) I am completely satisfied with the service.
Yes but could do better
(Translated by Google) Welcome more than icy at the Toronto airport agency. Waiting for more than 45 minutes without any explanation. Car not very clean.
Simple, fast
(Translated by Google) Hassle-free receipt and return.
Very satisfying from start to finish
(Translated by Google) I rented a vehicle via the internet from Halifax, and I returned it to Toronto. I did a road trip for 3 weeks.
The Authentik Canada site offered me a very interesting price and clearly announced the additional costs to be taken into account (such as the abandonment costs, which amounted to $500 excl. tax. Attention, non-negligible mandatory costs... )
The car was a very comfortable, automatic Wolkswagen Jetta.
Everything was perfect.
I highly recommend.
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