Thrifty Dodge Caravan Rental through Authentik
Our booking process was easy with email questions answered fairly promptly.
The car itself was in good condition and had travelled only a bit over 30,000 km.
One thing we struggled with was finding somewhere we could check the air pressure in the tires. We are from Australia where virtually every fuel station has an electronic air pump for this purpose. Perhaps information about that for international travellers could be included.
On pick up of the vehicle in Calgary there were some scratches and marks not shown on the agreement. We noted these and returned to the desk as advised - no questions asked of the. On return of the vehicle at Vancouver airport the Thrifty rep asked where we picked up the vehicle and commented on the excessive notations. As a renter you need to know you are not going to be blamed for any marks/dents that were on the vehicle at pick up, so the fact they were not marked at collection and that attitude at pick up was a little concerning. The delay at pick up was also long.. mentioned on the documents it could be, but when a car is pre booked for a time it is a little difficult to understand why after queuing and waiting it is still along wait.
1 response
Thank you for your comment. You have done the right thing when noticing marks on the vehicule. We are sorry to hear that you did not receive a better service at the counter of the rental office and that you were a victim of long delays. Unfortunately, the car renters are often overloaded in periods of high demand. That being said, it does not excuse the fact that you had to wait so long and were not given proper service. We are going to make sure a follow up is made with the staff at the rental office in order to ensure a good and consistent costumer service.
We truly hope you hold precious memories from your time spent in Canada in spite of these events.
Sincerely,
The Authentik Team