Overall good experience

Picking up the car was straightforward and the staff were helpful in changing the make/type to one more suiteparking gad to our needs than the one allocated. The car was clean and well prepared. There were no problems during the hire period.

Returning the car in Toronto was more difficult. The directions led to the office only to find that the car had to be taken to an underground parking garage. This was not straight forward to get to due to the one way system, traffic, etc. The directions given should be to the drop off point in the parking garage not to the office.

The final invoice included the one way fee as expected but also an additional prime location charge which had not been in the quote. However this was soon sorted out by Authentik and the charge was refunded. Thanks.