Exceptional service from Authentik Canada for my Car Rental

I booked my car rental through Authentik Canada, and am so glad I did. From the booking all the way to the day of Rental I received great support from Marie-Chloe. Booking your car rental or other services from Authentik Canada and you will be assured of help and support especially when there is an issue with the provider. When I went to Thrifty to get my STANDARD size car. The Thrifty staff Jason, who didn’t look happy when I turned down offers for upgrades and add-ones, gave me only two car choices, a Toyota Corolla and Nissan Sentra. I asked if he had VW Jetta but he told me he did not have anything else. I asked if the Corolla is a standard size, he said yes. So I had no choice but to take it. I asked if someone will assist me for the releasing, he said he was alone so he couldn’t assist me. No one else was at the parking to assist me. The Toyota Corolla I got turned out to be a bad performer. The tires were worn out and it struggled going uphill.

I decided to email Authentik Canada and Marie-Chloe promptly replied and advised me to exchange the car as the Corolla is a mid-size vehicle and not a standard size (as she confirmed with Thrifty). She also offered to talk to the Thrifty staff over the phone if I encounter any issue.

Thankfully, when I went back to YVR Thrifty, the staff at that time, Simon, was very friendly and accommodating and made things right, especially when I told him I will be driving to the Rockies. He upgraded my rental to a RAV4 mini SUV and waived the full tank return. The RAV4 performed superbly well especially for my Rockies Trip. Thank you Simon (Thrifty) and Marie-Chloe (Authentik Canada). I would highly recommend getting your services through AC.