Hello Derek,

I am sorry to hear that your rental location was not up to your expectations.

Unfortunately, the car rental agencies are often overloaded in periods of high demand (such as long weekends, end of July and early August). We will share your experience to our partner hoping that there will be improvements on the matter. However, we did mention that it may take a few hours between your arrival at the location and the moment you leave the place on your voucher.

I am sorry that the type of vehicule was not what you expected. When you reserve a vehicule, you reserve a category and never a model. Moreover, on the website, it is well mentioned the category of vehicle. This category was also mentioned in the quote you received as well as the confirmation I sent you. That being said, I verified with the renter and the Hyundai Santa Fe is in the category of a SUV.

Kind regards,